In order to promote continuous improvement, ITS implements a Lean program in the division and supports management in their use of Lean tools, methodologies and adopting Lean thinking principles. ITS also facilitates various events such as training and workshops to improve understanding of continuous improvement.

Continuous improvement is an ongoing effort to improve products, services or processes. These efforts can seek 'incremental' improvement – referred to as Kaizen – over time or 'breakthrough' improvement – referred to as Kaikaku – all at once.

What is Lean?

Lean is a management philosophy that fosters a culture of continuous improvement that maximises value and minimises waste by focusing on high value-added flow.

Essentially, Lean means creating more value for customers with less effort. A Lean organisation understands customer values and focuses its key processes on continuously improving. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.

Why do we use Lean?

There is a range of benefits to the Lean approach including:

  • Increased efficiency
  • Increased flexibility
  • Improved quality
  • Reduced lead-times
  • Reduced risk
  • Reduced waste.

How do we approach Lean?

In ITS, we approach lean with a focus on transitioning to a culture of continuous improvement. Our main goals with this approach are to:

  • Find Continuous Improvement (CI) Champions in each team and build their Lean capability through training, mentoring and coaching tools.
  • Create awareness of Lean tools throughout ITS
  • Increase the value provided to our customers by identifying opportunities for improvement
  • Implement Lean and Agile tools such as visual management, stand up meetings and structured problem-solving processes as part of our cultural transition.

How do ITS staff become CI Champions?

It's recommended that team leaders and senior IT professionals consider becoming CI Champions. Local experience is a great advantage in the application for this role. The next wave of Champions will be recruited in the second quarter of 2018. Our current CI Champions are Angela Ross, Blossom Cervantes, Dinesha Weragama, Greg Eaton, Harry Chalmers, James Chadwick, Jarryd Foster, Michael Hoare, Sean Renner, Simone Saltmarsh, Stephen Pike, and Steven Goodwin.

Continuous Improvement enquiries

For any Continuous Improvement and Lean support please contact Joseph Ferenczi, Continuous Improvement Specialist at:​ or +61 334 63066