The CAB is an advisory body reviewing proposed changes, assessing risks and ensuring adequate communications are undertaken for the proposed change, before advising on CIO’s behalf to proceed or amend a Significant change request.

Mandate

Objectives

CAB is responsible for providing guidance and advising on all significant IT changes:

  • Reviewing Significant change requests
  • Reviewing Emergency changes and providing feedback to the service support teams
  • Review changes post-implementation if the change did not complete as approved by the CAB
  • Review Significant changes post-implementation,
  • Compile quarterly reports tracking change outcomes including success/failure rates and Emergency changes
  • Provide guidance to requestors on Pre-approved changes

Responsibilities

  • Review risk and impact assessment of a change to the Business
  • Confirm resource requirements for the change
  • Ensure the change implementation plan is adequate
  • Confirm a thorough change communication is undertaken with the right cohort and at the right level
  • Review impact on other services and/or infrastructure due to the change
  • Ensure a business approval has been received
  • Ensure proposed scheduled times are appropriate
  • Make recommendations to reduce risks and/or improve success likelihood
  • Ask probing questions to fully understand the scope and impact of a change Scope
  • All significant changes to IT services at UQ

Terms and Processes

  • Reports to ITGC
  • Meets weekly
  • Attendance is defined as in-person, by phone, by video call
  • Members must be in attendance to vote
  • A Virtual Change Management Group (VCMG) operates ‘online’ to review Standard changes

Quorum

  • 75% of filled voting positions, in attendance

 

Membership

  1. Senior Manager, Infrastructure and Identity - Chair
  2. Manager, Infrastructure Services
  3. Manager, Networks and Data Centres
  4. Manager, Applications Administration
  5. Senior Manager, Enterprise Applications
  6. Technical Specialist, Database Management
  7. Relationship Manager
  8. Manager, Service Desk
  9. Associate Director, Library Technology Services

Note: Subject Matter Experts (SME) may be called upon to provide advice on particular change requests