IT advisory and working groups
The following advisory, engagement, or working groups support IT management at UQ.
Information Security Group
The Information Security Group is a community of practice that aims to:
- Increase knowledge of cyber security threats, risks and controls.
- Increase engagement with cyber security across the University.
- Encourage cyber security best practice.
- Provide opportunities for members to give feedback on proposed cyber security controls, changes and policy documents (e.g. frameworks, policies, procedures and standards).
- Provide opportunities for members to discuss cyber security matters.
Membership
- ITS Security Architect (Chair)
- Director, Cyber Security
- ITS Cyber Security Team members
- AusCERT representatives
- ITS representatives across various functional areas (including networks, applications, relationship management, data governance, infrastructure, identity, customer support services)
- representatives from key organisational units (including EAIT, School of Business, Library, Research Computing Centre, Properties and Facilities, CAI, IMB, QBI).
Terms and processes
- meets monthly
- attendance is defined as in-person, by phone, by video call
- members must be in attendance to vote.
Contact IT Governance for more information and to enquire about attending.
Information Technology Service Management (ITSM) Group
The Information Technology Service Management Group supports effective IT service delivery at The University of Queensland.
Objectives
- Ensure the UQ community is aware of IT services and their value contribution through success indicators.
- Ensure delivery of IT services and resulting service levels are applied consistently across UQ and meet quality and efficiency levels.
- Continual identify, monitor and review the levels of IT services specified in Service Level Agreements (SLAs) and the IT Reporting Framework.
- Provide an open forum for discussion of IT service management issues.
Membership
- ITS Associate Director, Customer Support Services (Chair)
- ITS Relationship Management representative (Deputy Chair)
- ITS Senior Manager, Service Operations
- ITS Reporting Analyst
- FBS Manager, Client Support Services (FBS)
- Library Service Delivery representative
- Research Service Delivery representative
- Student Centre representative.
Terms and processes
- meets bi-monthly
- attendance is defined as in-person, by phone, by video call
- delegation is allowed by a peer representative.
Contact IT Governance for more information and to enquire about attending.
Software Asset Management (SAM) group
The Software Asset Management (SAM) working group supports the Licensing Sub-Category Manager to successfully execute their duties.
Objectives
- Investigate, discuss and review issues and activities relating to software lifecycle and asset management within UQ.
- Ensure that UQ’s software usage complies with vendor terms and conditions.
- Ensure that UQ’s software assets are efficiently managed and utilised throughout their lifecycle.
- Approve changes to UQ’s standard software catalogue.
- Develop and maintain standardised and effective SAM procedures, processes and tools, and provide appropriate assurance of effective implementation.
- Ensure appropriate stakeholder engagement.
- Monitor and report on SAM activity and performance as required.
- Provide an open forum for discussion of SAM-related issues.
Membership
- Licensing Sub-Category Manager (SAM Chair)
- ITS enterprise licensing representative
- Manager, ITS Service Automation
- Library IT representative
- CAI IT representative
- IMB IT representative
- AIBN IT representative
- QBI IT representative
- EAIT IT representative
- UQ Business School IT representative
- ITS Relationship Manager (representing ITS customers)
- ITS Service Delivery representatives.
Meeting processes
- meets monthly
- attendance is defined as in-person, by phone or by video call
- if delegating attendance, members must notify the chair
- agenda items to be submitted to the Chair in the week prior to the meeting.
Contact IT Governance for more information and to enquire about attending.
Hardware Asset Management (HAM) working group
The Hardware Asset Management (HAM) working group supports the IT desktop and laptop sub-category manager (Manager, ITS Service Automation) to successfully execute their duties.
Objectives
- Investigate, discuss and review issues and activities relating to hardware lifecycle management, external vendor management and management of the IT desktop and laptop sub-category
- Ensure that UQ’s desktops and laptops are effectively managed and utilised throughout their lifecycle.
- Approve changes to UQ’s standard desktop and laptop catalogues.
- Develop and maintain standardised and effective HAM procedures, processes and tools, and provide appropriate assurance of effective implementation.
- Ensure appropriate stakeholder engagement.
- Monitor and report on HAM activity and performance as required.
- Provide an open forum for discussion of HAM-related issues.
Membership
- Manager, ITS Service Automation (HAM Chair) – IT desktop and laptop sub-category manager
- Library IT representative
- CAI IT representative
- IMB IT representative
- AIBN IT representative
- QBI IT representative
- EAIT IT representative
- UQ Business School IT representative
- ITS Relationship Manager (representing ITS customers)
- ITS Service Delivery representatives.
Meeting processes
- meets monthly
- attendance is defined as in-person, by phone or by video call
- if delegating attendance, members must notify the chair
- agenda items to be submitted to the Chair in the week prior to the meeting.
Contact IT Governance for more information and to enquire about attending.
IT Glossary Management Group
The IT Glossary Management Group is a community of key partners that support the quick, effective and inclusive standardisation of terminology across IT and associated IT Policy documents.
Objectives
- Discuss, review and identify existing or proposed terminology for inclusion or updates in the IT Glossary: Apply continuous and dynamic management to the IT Glossary with a view to rapid integration of terminology.
- Ensure that defined terminology is necessary, commonly used and well recognised by stakeholders and partners: Avoid including jargon or highly technical terms that are not widely used or understood.
- Provide guidance on industry standards for terminology: Where similar terms are used interchangeably provide clarity on the industry standard or preferred enterprise standard for terminology. This will help ensure consistency and clarity in communication.
- Monitor approved terms and recommend for update on an as-needed basis: Once terms are approved and included in the IT Glossary, continue to monitor appropriateness of terms so that they remain current and relevant.
- Proactively identify IT Policy Documents that would benefit from inclusion of IT Glossary terms: and advise the Secretary. To facilitate integration into IT policy documents, advise the Secretary of any identified IT policy documents that may benefit from review.
Membership
- Associate Director, IT Planning & Architecture
- Program Manager, Enterprise Technologies
- Director, Infrastructure Operations
- Security Architect, Cyber Security, Risk and Assurance
- Representative from Governance, Risk and Assurance
- Senior Manager, IT Portfolio Management Office
- IT Governance Officer (Secretary)
Terms and Processes
- Meetings are held on an as-needed basis when there is business to consider.
- Attendance is defined as participation in the online discussion.
- Members cannot delegate attendance, however are welcome to seek advice from relevant subject matter experts and share information with the Group.
- Agenda items are submitted to the Secretary.
- The Secretary will provide a notification of a meeting within 1 week of receiving the agenda item.
- Once members have agreed on consistent terminology, the Secretary will send the proposed terminology to the Chief Information Officer for approval with the Senior Management Group included in the email prior to the next scheduled IT Policy, Risk and Assurance Committee (IT PRAC) meeting.
- All approved terminology will be submitted to IT PRAC by the Secretary in the subsequent meeting.