IT change management

The role of the Change and Communications Specialist is to support ITS meeting its strategic transformational objectives, as well as supporting the Division to build its change management capability.

Change management is the planned approach, process, tools and techniques to manage the people side of change to achieve the desired business outcome.

There are many models that are commonly applied to change management. Some well-known models include Agile, ADKAR, Kotter and Prosci. The Kotter 8 Step Process is the model that is encouraged at The University of Queensland. You can find details on how to follow the Kotter process by clicking here.

Change management should follow a structured approach and requires leadership to facilitate change management activities within the business.

Some key activities when undertaking change include:

  • Developing and managing a change management strategy
  • Understanding and assessing the change impacts
  • Understanding areas of resistance and appropriate remediation activities
  • Assessing the readiness for change
  • Development and coordination of support materials
  • Managing risks and issues
  • Measuring progress with appropriate success metrics
  • Ensuring change requirements (including communication requirements) are factored into project or program plans

When conducted well, change management has a positive impact on establishing and maintaining a high-performance culture.

Change management should not be confused with project management, or in an IT environment, technical change management, which are very distinct and different disciplines.