This page contains an overview of known issues in the CAHP project. Please contact us at CAHP_Support@uq.edu.au if you would like any further information.

Category Issue Status
MyAurion Form

The MyAurion form is slow and not user friendly

The MyAurion form has recently suffered a performance drop. A fix was released to resolve the majority of the performance issuse, but work remains ongoing to further resolve the issue, both in the MyAurion form and by replacing the MyAurion form functionality with similar features in the CAHP system itself.

Partially fixed
MyAurion Form

For timesheets with a large number of activities, the MyAurion form does not load

The MyAurion form was improved at the end of August and works much faster than previously, but it can still get stuck for timesheets with a large number of activities in them. If this happens, wait three minutes, log out and log back in. Aurion will have created a form that can then be submitted. Work is underway to improve the performance for large timesheets.

Active
MyAurion Form

Deleting all lines in a timesheet returns the timesheet to the original schedule.

When all lines in a timesheet are deleted in MyAurion, the system reverts to the original timesheet. This issue will be removed when the MyAurion form is moved into the CAHP system. Contact CAHP_support@uq.edu.au if you would like to remove all activities on a timesheet.

Active
MyAurion Form

It's not possible to approve a previous pay period and then a current pay period MyAurion form

When a previous pay period form is approved first and then a current pay period form, the system won't allow the user to proceed without forgetting the previous pay period forms. This issue will be removed when the MyAurion form is moved into the CAHP system. Until then, please approve the current pay period form before approving any previous pay period forms.

Active
Course planning

Some teaching activities are set to 0 minutes

Some Schools have reported instances where the duration of some of their teaching activities have been set to 0 minutes. This issue appears to be rare but does happen sporadically. When it does occur, the correct minutes are displayed on the Course Planning page, but the individual instances of the teaching activity have been set to 0 minutes. The project team are monitoring this issue but it has not occurred in some weeks. If you see this issue occur in one of your courses, please contact CAHP_Support@uq.edu.au.

Monitoring for recurrence
Course planning

Numbering of teaching activities does not always match Syllabus+

There is an issue where the numbering of teaching activities in the CAHP system does not match the numbering in SI-net and Syllabus+. For example, Tutorial 1/3 in SI-net and Syllabus+ may be called Tutorial 1/4 in the CAHP system. Please note that the correct amount of teaching activities are being transferred to the CAHP system (for example, six tutorials in SI-net means six tutorials in the CAHP system). The correct dates and times are also being transferred. It is only the numbering of the teaching activities that are mismatched.

The CAHP project team is testing the fix for this issue. Since the issue only affects the numbering of the teaching activities, there is no impact on the dates and times of activities listed in the Teaching Activity Schedule for Casual Academic staff, nor will there be an impact on pay.

Active
Course planning

When a teaching activity is scheduled differently in multiple weeks, actual student numbers may be calculated incorrectly

If a teaching activity is scheduled differently in one of the weeks (for example, a lecture is being held in a different  room), then the enrolment numbers is doubled. This can cause overpayments for teaching activities that are sensitive to student numbers if not addressed. This issue is currently being investigated. The CAHP Project team will contact any Schools affected by this issue to avoid overpayments.

Active
Course planning

It is difficult to distinguish courses that are offered across different teaching modes and campuses

Courses that are offered across different teaching modes look the same on the Course dropdown box on the Course Planning page. An identifier will be included to tell apart courses with different modes more easily.

Active
Pay Schedule Approval

Green bars on Pay Schedule Approval page persist until log out

A small subset of users have reported the green bars that display when generating / approving pay schedules are not cleared from the screen. This can also cause problems unlocking the current pay period. The workaround  is to log out and log back in to CAHP.

Active
Pay Schedule Approval

Some larger Schools cannot review their full schedule

Some larger Schools were unable to download the full teaching schedule from the Pay Schedule Approval page. This issue has now been resolved.

Fixed
Pay Schedule Approval

Cannot assign more than 24 hours to a single staff member in one day.

Whenever more than 24 hours cumulatively have been assigned to a single staff member (employee number) in one day, the data is not sent to Aurion. This can happen when, for example, 30 hours of marking is assigned to a staff member in a week, which is administratively assigned to a Wednesday. A manual workaround is required for these instances, which is currently managed by the CAHP Support team. If this affects you, the CAHP team will contact you. Functionality will be built to better manage these instances so that manual intervention is no longer required.

Active
Pay Schedule Approval

Generating Semester 2 activities unapproves Semester 1 activities

When Semester 2 activities are Generated, this appears to impact teaching activities from Semester 1 courses that are to be scheduled in the current or future pay periods. The CAHP Project team is investigating the cause.

Active
Pay Schedule Approval

Payment is not generating for staff who hold a PhD AND are set up as a Lead Tutor AND who complete activities that are sensitive to both of these items.

In the event a staff member holds a PhD AND have been set up as a Lead Tutor on a course, AND the teaching activity that they perform is sensitive to both these items with regards to the assigned pay scale, the CAHP system does not assign the correct pay scale and payment is not generated for these activities. The fix for this issue is being tested.

Active
Teaching Activity Schedule

Clicking the Generate Pay Schedule button hides teaching activities from Casual Academics until Approved

Teaching activities that have not yet been sent to Aurion are un-approved when you click the Generate button on the Pay Schedule Approval page. This allows the system to incorporate any adjustments that have been made on the Course Planning page. The side result of that is that the teaching activities disappear from the Teaching Activity Schedule until you click the Approve button, because the Teaching Activity Schedule only displays approved teaching activities. We recommend approving the pay schedule as quickly as possible after generating.

Active
Workflow

The text in the Unitask email to Heads of Schools is not clear

The text in the Unitask email to Heads of Schools when they need to approve New Hires or Placements is not clear and will be updated to provide clear instructions.

Active
Workflow

Unitask emails for HR PSts are sent to the HR pool and not to individuals

Currently, when a Unitask email is sent to the HR PSt, it is sent to a number of individuals. This will be updated so that the email is sent to the HR Pool only.

Active
Workflow

The Placements page does not show the updated status after submitting Placements for approval. 

Currently, the Placements page does not show the updated status after the School Manager or Administrator submits Placements for approval by the Head of School. Refreshing the page manually in the browser (F5) works, but this will be modified to occur automatically.

Active
User interface

Already actioned data (such as approvals) continue to be visible in the CAHP system while no longer relevant.

Older, no longer relevant data is still visible in a variety of locations in the CAHP system. For example, rejected placements are still visible on the Head of School Approvals page. A facility will be created to clean up the user interface so that it is easier to spot notifications that are relevant now.

Active
User interface

It can be difficult to remove Casual Academics with long names from activities (can’t reach the ‘x’)

The User Interface will be reviewed to determine how it can be made easier to reach the ‘x’ for Casual Academics with long names. In the meantime as a workaround, zooming in or out on the browser may help.

Active
New Hires

New Hires are unable to upload larger files as evidence

There is currently a relatively low file size limit for New Hires to upload evidence of their identity, right to work and qualifications. This will be increased to make it easier for New Hires to submit their documentation in the next Semester.

Active
New Hires

Wording on the New Hires Personal Details page could be improved

There is some guidance available on the New Hires Personal Details page, but this could be improved to provide additional information.

Active
New Hires

Scrolling through the Head of School approval page is not possible when accessed from My.UQ

When a Head of School accesses the New Hire or Placement approval page via the link on My.UQ, they are unable to scroll and see the full list in the event there are a larger number of New Hires / Placements. The workaround is for the Head of School to log in to the CAHP system directly via http://cahp.uq.edu.au/

Active
Access

HR PSts do not yet have access to the Teaching Activity Schedule

HR PSts will be given access to Casual Academics’ Teaching Activity Schedule to enable them to provide better support.

Active
Localisation

Public holidays in the CAHP system are set to the Brisbane calendar, which does not always suit all locations.

Not all public holidays fall on the same day in each Campus. For example, the show holiday is different between St Lucia and Gatton. Better support for this item will be investigated.

Active