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Executive Management

Mr Rob Moffatt, AM
Director

Ph: 334 66881
E: r.moffatt@uq.edu.au

Jodi Phillips
Associate Director
Academic Services

Ian Duncan
Associate Director
Enterprise Support

Thomas King
Associate Director
AusCERT
and University Networks

Paul Sheeran
Executive Officer

 

Academic Services

Division Group Description Manager Contact
Academic Services   The Academic Services division provides support to the academic and student communities through the provision of e-learning systems and training, service desk, Internet service and software development.
Jodi Phillips
 334 66883
 jodi.phillips@uq.edu.au             
  Desktop Support Services Provides a managed operating environment to over 4500 PCs. Comprised of support teams at St Lucia, Gatton Herston & Ipswich, and a fleet management team.
Gary Stefano

 334 66800

 g.stefano@uq.edu.au

  Internet Services Internet Services are responsible for the delivery and management of all UQ, UQconnect and UQSchoolsNet internet usage.

James Culverhouse             

 
  Software Services Responsible for developing and managing bespoke and third party applications for Academic Services to enhance administration and academic processes. Core functions include agile software development, implementation, ongoing product management and significant project work in both a managed and agile environment.
Richard Rerrie

 334 66955

 r.rerrie@uq.edu.au

  Student administrative systems support Comprised of the Student Functional Group (SFG) and the Enterprise Applications Development (EAD) teams. It is responsible for the delivery and support of Student Administrative systems and PeopleSoft applications.
Greg Sutton
 334 66832

 g.sutton@uq.edu.au

  Teaching and Learning Support Responsible for running, training and supporting the University's central eLearning services. These include the Blackboard Learning Management System, the Adobe Connect Virtual Classroom System, the Turnitin Text matching system and the Echo 360 Lecture Capture System.
Simon Collyer
 334 66960

 s.collyer@uq.edu.au

Enterprise Support

Division Group Description Manager Contact
Enterprise Support   The Enterprise Support division hosts core UQ applications and research computing infrastructure . This includes staff and student email, Aurion HR system, UniFi Financial System, SI-net Student System, research computing and storage, web services and UQ’s address and authentication systems.
Ian Duncan
 334 66888
 i.duncan@uq.edu.au
  Online Techn Manages the electronic identities for staff, students, alumni and visitors. Responsible for issuing usernames, passwords and for provisioning IT services such as email, storage and internet connectivity. The group runs over 700 websites for faculties & schools, central content management systems, the student portal and corporate eLearning and collaboration technologies.
Chris Parker
 334 66899

 c.parker@uq.edu.au                 

  Core Infrastructure Services Works closely with University Networks, the Unix Server Group and a number of organisational units outside of ITS such as EAIT. The group is responsible for network services (DNS, DHCP, internet traffic management), authentication and directory services (LDAP, RADIUS, Kerberos, SAML) and mail services (mail routing, mailing lists, student cloud email).
David Stockdale
 334 66855

 d.stockdale@uq.edu.au

  Corporate Applications & Database Services Provides technical operations support for projects and enterprise application systems. This includes the University’s Finance, Human Resource, Student Administration and Online Application systems, as well as databases for many other systems such as eLearning.
Andrew King
 334 66823

andrew.king@uq.edu.au                 

  Enterprise Provisioning Provides efficient and fit for purpose infrastructure services to other ITS units including bulk disk storage, monitoring of UQ’s multiple data centres and provision of server and virtualised space services.
Tim Cridland
 334 64563

 t.cridland@uq.edu.au

  Microsoft Services Provides centralised Microsoft and Citrix based application and infrastructure services to the University. The team delivers and supports central Active Directory domain infrastructure, Exchange 2010 mail and calendaring for UQ staff, the central Citrix services farm, hosted Sharepoint services infrastructure, Windows File Serving and Web Hosting and an Application Hosting service.
Darren Reichel
 334 64550

 d.reichel@uq.edu.au

  UNIX Servers Provides management and support for both hardware and system software associated with UQ's central infrastructure. USG supports Solaris and RedHat flavours of Linux as its main operating system portfolio for systems supporting student enrolment, HR and Payroll, financial services, web services, authentication services, file serving, e-learning and course recording.
Bogdan Iamandei
 334 66623

 b.iamandei@uq.edu.au

AusCERT and University Networks

Division Group Description Manager Contact
University Networks   The University Networks division is responsible for the design, installation and maintenance of the infrastructure and cabling that form the UQ data, voice and audio visual networks at UQ. This includes IT installation for new buildings and building refurbishment works. University Networks also encompasses telephone and switchboard services, network monitoring and security.
Thomas King             
 334 66900
 thomas.king@uq.edu.au
  AV Support and Integration Provides day to day support for AV systems across UQ and is responsible for the setup, integration and maintenance of both client facing and backend AV systems. The team performs AV refurbishments across the University and provides AV equipment and expertise for functions through its AV Hire service.
Luke Angel
 07 336 56000
 itsupportdesk@its.uq.edu.au             
  Network Design & Engineering Responsible for the design and architecture of the network and delivering key networking technology projects. It also acts an escalation point for the other teams in University networks, helping to resolve difficult faults and technical issues.
Marc Blum
 334 66903
 m.blum@uq.edu.au
  Network Operations and Incident Response Includes the Network Operations Centre (NOC) and Incident Response (IRT) Groups. NOC is responsible for monitoring and maintenance of the UQ data network, diagnosis and resolution of network faults. IRT is responsible for IT Security Coordination and Incident Management, also IT change management and coordination of significant availability incidents and unscheduled outages.
Chris Teakle
 334 66640

 c.teakle@uq.edu.au

  Network Projects Includes AV Projects, Network Projects and the Physical Layer Services Group. AV Projects is responsible for scoping, designing, configuring and installing Audio Visual equipment. Network Projects is responsible for scoping, designing, configuring and installing network equipment. The Physical Layer Services Group owns and manages the physical cable (fibre and copper) used for data networks at UQ.
David Haringcaspel
 334 66904

 d.haringcaspel@uq.edu.au

  Voice Services Voice Services provides fixed line, VoIP, wireless and Mobile telephony services for the University as well as Operator services, call accounting and fault helpline services via Voice Operations.
Graeme Wilson
 336 52200

 graeme.wilson@uq.edu.au

AusCERT   AusCERT is the premier Computer Emergency Response Team (CERT) in Australia, providing computer incident prevention, response and mitigation services to subscribing entities, and assistance to affected parties. The AusCERT website can be found at www.auscert.org.au    3365 4417
 auscert@auscert.org.au
  AusCERT Business AusCERT Business provides membership management, business development, administrative support and events management services. It is responsible for the management and organisation of the annual AusCERT information security conference and the Security on the Move roadshow of one day events held quarterly to complement the annual conference.
Claire Groves
 334 66655

 ccclaire@uq.edu.au

  AusCERT Coordination Centre AusCERT Coordination Centre monitors global information security threats and vulnerabilities and provides incident response and other cybersecurity related services, such as the publication of security bulletins and other security related publications for its members and the public.
Mike Holm
 334 64532

 m.holm1@uq.edu.au

  AusCERT Services AusCERT Services provides infrastructure support, maintenance and software development for the AusCERT business team. AusCERT Services also manage the AusCERT Certificate Service and investigates new services for AusCERT customers.
Kathryn Kerr
 334 64524

 k.kerr@uq.edu.au

Enterprise Data Services

Division Group              Description Manager Contact
Enterprise Data Services   Enterprise Data Services has developed and maintains the technology that supports UQ’s Excellence in Research submissions, and manages the common data hub that integrates data from diverse systems and facilitates its provision to UQ’s enterprise applications.
Vern Bawden
 334 69760

 v.bawden@uq.edu.au                 

Corporate Support

Division Group Description Manager Contact
Corporate Support   Corporate support provides services such as finance & procurement (including software), HR, legal & communications support to groups within ITS.
Paul Sheeran
 334 66659

 p.sheeran@uq.edu.au

  Finance & Purchasing Finance and Purchasing for ITS, including Software Licencing.
Gabriella Neufeld
 334 66953

 g.neufeld@uq.edu.au

  Client Services Clients services including SLAs, exam marking, Service Catalogue and account provisioning.
Thitima Sinadyodharaks
 334 66654

 t.sinad@its.uq.edu.au

  Legal Handles legal issues which may come up in the course of business, including advice on legal and contractual requirements and proof reading contracts.
Christine McNess
 334 66276

 c.mcness@uq.edu.au
Work days: Mon - Wed

  Human Resources Responsible for HR and OHS support for ITS.
Bronwyn Cash
 334 66999

 b.cash@uq.edu.au

  Communications              Communications support for ITS including internal communications management, external point of contact and liaison, and promotion of IT services and knowledge across the University.
Mark Richardson
 334 66912

 mark.richardson@uq.edu.au                 

(Maternity cover for Inga Cahill)