Responsible for the leadership of the Customer Support Services group, providing strategic direction to the teams under its authority. This includes:

  • Service Desk team, which manages 120,000 + jobs a year
  • Voice Operations team, which manages 50,000 +jobs per year
  • Automation Services and Events team, focused on delivering automation  technologies
  • UQ Mobile Services providing 2000 + services
  • Desktop Support teams (100+ staff) located across multiple campuses in the Queensland region, providing managed services for a fleet of 14,500 + PC's and over 800 Audio Visual facilities in teaching spaces and conferencing suites.
  • Service Level Management for 48 Commercial and Non-Commercial clients
  • UQSchoolsNet offering 64 schools the UQ advantage. As a leading education Internet Service Provider (ISP), providing progressive schools a wealth of knowledge and service at superior speed