Responsible for the leadership of the Customer Support Services group, providing strategic direction to the teams under its authority. This includes:
- Service Desk team, which manages 120,000 + jobs a year
- Voice Operations team, which manages 50,000 +jobs per year
- Automation Services and Events team, focused on delivering automation technologies
- UQ Mobile Services providing 2000 + services
- Desktop Support teams (100+ staff) located across multiple campuses in the Queensland region, providing managed services for a fleet of 14,500 + PC's and over 800 Audio Visual facilities in teaching spaces and conferencing suites.
- Service Level Management for 48 Commercial and Non-Commercial clients
- UQSchoolsNet offering 64 schools the UQ advantage. As a leading education Internet Service Provider (ISP), providing progressive schools a wealth of knowledge and service at superior speed