We strive for excellence, seeking to apply the highest standards to benefit our communities.

The attributes, what they look like and what is needed are detailed below.

Meeting and exceeding expected standards

Consistently meeting and outperforming standards

  • Common/documented approach of our minimum standards SLA's

Colleagues work collectively toward targets and objectives

  • Exposure to broader KPI’s and strategies

Colleagues seek performance feedback that drives improvement

  • Everyone knows their part in achieving great results

Working across business and stakeholder groups

Actively promotes a ‘one UQ’ culture, encouraging colleagues to develop working relationships across teams

  • Creating a better understanding of ITS capabilities, roles and responsibilities

Colleagues anticipate impacts across business units and include them in initiatives

  • Create more visibility of initiatives and projects being underway and planned

Actively looking for ways to engage and connect communities and groups across the university

Developing best practice

Seeking opportunities to continually improve the way are services ae provided to our community.

  • Ability/mechanism to capture improvement opportunities that can be pursued

Encouraging colleagues to improve the value ITS can provide

  • Continuously seek feedback from our customers and clients that improves the value of services