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PLEASE NOTE: This video conferencing user guide is specifically for UQ audio visual systems which include the Cisco Telepresence SX10 Video Conferencing System, as pictured. If your room does not include this equipment, please see the Audio visual sysytem - Video conferencing user guide.

Powering on the AV system

If the touch panel display is blank or showing a PRESS SCREEN TO ACTIVATE message, first touch the touch the display to activate the touch panel, then select the large POWER ON button to start the AV system. It is normal for the system to take up to 40 seconds to start.

Enabling Video Conferencing Mode

Enable Video Conferencing Mode by selecting the VIDEO CONF MODE tab at the top of the touch panel display, then select YES to confirm.

Placing a call

To place a call, first select the large CALL button to access the Call Control menu, then choose from the following three options to select or enter an address.

Phone Book 

A listing of UQ and commonly used external video conferencing systems can be accessed by selecting the Phone Book  button option. Select a location from the menu, then select Dial to place a call. 

Recent Calls

The Recent Calls  button option allows for the selection of a recently placed call. Select a recent address from the menu, then select Dial to place a call.

Manual Dial

To manually dial an address, select the Manual Dial button option to make an on-screen keyboard appear, enter the address details, select OK, then select Dial.

Answering a call

Video Conferencing Mode must be enabled in order to receive a call. When a call is received, a ringing sound will be heard through the room’s speakers and a pop-up menu will allow you to select Accept or Reject on the touch panel display. 

Source selection

The VC PRESENTATION SOURCE and VC MAIN SOURCE sections allow you to control what video sources can be seen by your call recipients. The available sources will vary between systems, though the most common sources will be selected automatically once a call has been placed. The best video quality will be achieved by ensuring that a video camera source is selected within the VC MAIN SOURCE section, and the source device for your presentation material is selected within the VC PRESENTATION SOURCE section.

Sharing a presentation source device

Video from a presentation source device, such as a Desktop PC or Laptop, can be shared with the call recipients by first ensuring that the correct source is selected from the VC PRESENTATION SOURCE section, then selecting the Presentation button option from the VC MAIN CONTROLS section. This option will be highlighted green when enabled. Press the button again to disable the presentation source send. 

Self view

The video feed from the Cisco SX10’s video camera is hidden from the room display by default. To show the camera’s video feed on the room display, enable the Codec Controls pop-up menu by selecting Codec & Far End Control from the VC ADVANCED CONTROLS section, selecting the Home button, selecting the Up Arrow button, then selecting the Home button again. The video feed should now be visible on the room display.

To disable self view, select Cancel from the Codec Controls pop-up menu. The small menu that appears on the room display will disappear after a few seconds.

Use the red X to close the Codec Controls pop-up menu.

Camera controls

The position and zoom level of the Cisco SX10’s video camera can be changed by selecting the Camera Controls option from the VC MAIN CONTROLS, then using the arrow and zoom buttons on the Camera Controls pop-up menu to control the position of the video camera. Use the red X to exit the Codec Controls pop-up menu.

If you cannot see your camera on the room display,
first follow the Self view instructions above.

Audio controls

The Mute Mic button can be used to mute and unmute your microphone. Your call recipients will not be able to hear you if the Mute Mic button is enabled.

Volume can be controlled by selecting the Volume button selection at the bottom of the touch panel display. The VC FAR END fader will control the volume of the audio received. VC LINE SEND is used to control the volume of the audio sent from your presentation source. Use the red X to exit the volume pop-up menu.

Troubleshooting video conferencing problems

Camera problems

I can not see my camera on the room display
Self View must be enabled in order to view your camera on room display. Please see the Self View instructions above.

The call recipients can not see my camera
Please contact ITS AV Services if your call recipients are unable to see your camera.

I can not see my call recipient's camera on the room display
The cause of this issue is most likely with the call recipient’s VC system. Please request that the call recipient check that their video camera is connected correctly and not muted or disabled.

Microphone problems

The call recipients can not hear my microphone
Check that the Mute Mic button selection on the touch panel is disabled. If the button is highlighted green and showing the
words Un-mute mic, select the button once to un-mute your microphone.

I can not hear my call recipient's microphone
The call recipient's microphone may be muted or disconnected. Please contact the call recipients by alternative means and request that they check their system. 

Presentation problems

The call recipients can not see my presentation
Please make sure that the Presentation button option on the touch panel is enabled, and that the correct presentation input source has been selected from the VC PRESENTATION SOURCE section.

Please note that only one presentation can be shared at any one time. Sharing your presentation will disable your call recipient’s previously shared presentation.

The call recipients can not hear my presentation
Please ensure that your presentation device is correctly connected to the VC system, that the system volume is turned up and not muted, and that the correct audio playback device is selected. If you are connecting a laptop via the available VGA cable, please make sure that the 3.5mm audio jack has also been connected to the headphone socket on your device.

The audio from my presentation is coming from the presentation device's speakers, though not from the room speakers
Please make sure you have selected the correct audio playback device:

  • On a Windows PC, right-click the speaker icon on the taskbar, select the correct playback device from the list, select Set Default, then select OK. In most cases, the correct playback device will show an icon of a TV screen or data projector.
  • On an Apple mac device, while holding the Option key, click on the speaker icon at the top right of your screen, then select the correct audio output device. 

I can not hear my call recipient's presentation
If you are able to hear the voice of your call recipient, though not the audio from the presentation, it is most likely that issue resides with your call recipient's presentation source device or video conferencing system. Ask that they check that their presentation device is correctly connected to the AV system and that the volume is turned up, and not muted.