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Powering on the SX10 and room display

Press any button on the SX10’s remote control to wake the system from standby mode. If the SX10 is powered off, power the unit ON by pressing the power button on the front of the unit.

Power ON the display or AV system that the SX10 is connected to via the available remote control or button panel. If the SX10’s interface can not be seen on the display, make sure the correct source input has been selected by toggling the source input button.

The SX10 interface and controls

Placing a call

Use the cursor keys on the SX10 remote to select the Call option, then select the OK button on the remote.

Use the keypad on the SX10 remote to enter the video conferencing address you wish to call, or select an address from the Directory of physical video conference systems within the UQ network. 

If the address you wish to dial has been used recently, you may find it within the Recents list.

Once an address has been either entered or selected, select the Green button on the SX10 remote to place 
the call.

To end a call, select the Red button, or use the cursor keys to select the End option on the display.

Receiving a call

When a call is received, a ringing sound will be heard through the room speakers and a pop-up menu will appear asking you to either Accept or Reject the call. Select the Green button to accept the call, or the Red button to reject the call. 

Sharing a presentation source device

Connect your presentation device to the SX10 using the provided HDMI or VGA cable.

Use the cursor keys on the SX10 remote to select the Share option, then select the input corresponding to your presentation device. 

Please note that only one call participant can share a presentation at a time. If another call participant chooses to share their presentation device, yours will no longer be visible. 

To stop sharing content, use the SX10 remote control to select the Stop Sharing option.

Layout controls

During a call, use the SX10 remote to select the Layout icon in the upper right corner, use the arrow keys to select from the available layout options, then select OK.

Self view and camera controls

Select the Camera icon in the upper right corner to show a preview of your camera on the display and to access the camera control functions. Use the cursor keys to adjust the position of the camera and the volume keys to adjust the zoom.

Audio and microphone controls

Volume can be controlled by using the - and + keys on the SX10 remote. If the desired volume can not be reached, volume can be further controlled using the remote for the

The microphone for the SX10 is located on the front of the unit, though some systems may include a table microphone, which will disable the microphone on the front of the SX10. 

To mute and un-mute your microphone, toggle the microphone mute button on either the SX10 remote or the table microphone.

Troubleshooting video conferencing problems

I can not see my camera on the room display:
Self View must be enabled in order to view your camera on room display. Please see the Self View instructions above.

I can not see my call recipient's camera on the room display:
The cause of this issue is most likely with the call recipient’s VC system. Please request that the call recipient check that their video camera is connected correctly and not muted or disabled.

The call recipients can not hear my microphone:
Please ensure that the microphone is not muted by toggling the mute button on the SX10 remote or the table microphone. The best sound quality is achieved when participants are close to the microphone.

I can not hear my call recipient's microphone:
Ensure that the volume on both the SX10 and the room display are turned up by adjusting the volume on both remote controls. Contact the call recipient by alternative means and request they check that their microphone is not muted.