The Outlook Web App allows staff to access their email via a web browser. This is useful if you just need to check your email without having to set it up on a mail application. The Outlook Web App is accessible from any device by going to portal.office.com

*Note: You will not be able to access Public Folders via OWA at this point in time, you will need to use Outlook via the Office 2016 suite.

Access & First Time Access

  • Go to portal.office.com
  • Enter your username in the format uqusername@uq.edu.au (e.g. uqjcitiz@uq.edu.au) and click Next

  • UQ Single Sign-on will pop up, just login with your UQ username and password
  • Tick Keep me signed in *Note if you are on a public machine, its best not to tick this box
  • Because this is the first time logging in you will receive a welcome to 365 pop up, Just close it.
  • From the list of Apps please select Outlook
  • You will need to set the location and language settings when you log in for the first time. 

  • Click Save to complete the first time login process.
  • If you run into any issues you will need to Clear your cache

Settings

You can search for any settings or options via the Settings Menu.
Click the Cog icon on the top-right of the page and use the search bar that displays.

Recover Deleted Emails

  • Click to select Deleted Items
  • Right-click Deleted Items and click Recover deleted items...

Use the search bar to search for a specific email or look at the list available.

  • Select the email you want to recover by ticking the box on each email, then click Recover.
  • Click OK on the Recover items window.

The email will now be restored to the location it was in before you deleted it.

Automatic replies

  • Click the Cog icon on the top-right of the page
  • Click Automatic replies.

  • Click Send automatic replies and check Send replies only during this time period.
  • Select a Start time and an End time. Your message automatically turns on and off with the assigned dates.
  • Enter your message into the text field.

If you like to send an automatic reply to external users as well, Select Send automatic reply messages to senders outside my organization. This is useful if you want to send a different reply message to external users.

  • Click OK to save.

 

Turn Off Focused Inbox

While in Outlook Web App, Click Filter 

Untick Show Focused Inbox from the drop-down menu

 

Hosted Mailbox Access (Hybrid)

This guide is for staff who have recently been migrated to 365 and want to access Hosted mailboxes that haven't been migrated.

365 to Exchange & Exchange to 365

There are two ways to access Hosted mailboxes via the Web

Using a Web Browser

  • Open your browser and type in the following with the hosted email address at the end exchange.uq.edu.au/owa/ (e.g. exchange.uq.edu.au/owa/help@its.uq.edu.au)
  • You will be asked to login, just use your UQ username and password

*Note: if the above method does not work, please use the one below

While in the Outlook Web App

  • Click on your name located on the top-right of the page
  • Select Open another mailbox

  • Type in the mailbox you need to access & select it from the list

  • Click Open
  • You will get a redirection page - click on the link

  • You will be asked to login, just use your UQ username and password

Hosted Mailbox Access

Accessing hosted mailboxes using the Outlook Web App

If you have recently migrated to 365 and want access hosted mailboxes, please follow the Hosted Mailbox Access (Hybrid) guide above.

It is recommended that you use Edge or Internet Explorer browsers when accessing Hosted mailboxes.

365 to 365 & Exchange to Exchange

While in the Outlook Web App

  • Click on your name located on the top-right of the page
  • Select Open another mailbox

  • Type in the mailbox you need to access & select it from the list

  • Click Open

Calendar Sharing

  • At the bottom of the screen, select the Calendar button 

  • At the top of the screen, select Share, and choose the calendar you want to share.

By default, your primary calendar is called "Calendar". If you created other calendars, you can select one of them to share instead. You cannot share calendars owned by other people.

  • Enter the name or email address of the person with whom you want to share your calendar in the Send a sharing invitation in email box.

  • Choose how much information you want this person to see:

Can view when I'm busy lets the person see when you are busy but does not include details such as the event location.

Can view titles and locations lets the person see when you are busy as well as the title and location of events.

Can view all details lets the person see all the details of your events.

Can edit lets the person see all details of your events and edit your calendar (only available when sharing with people in your organization).

Delegate lets the person view and edit your calendar, as well as send and respond to meeting requests on your behalf (only available when sharing with people in your organization).

  • Select Share.