The Outlook Web App allows staff to access their email via a web browser. This is useful if you just need to check your email without having to set it up on a mail application. The Outlook Web App is accessible from any device by going to

*Note: You will not be able to access Public Folders via OWA at this point in time, you will need to use Outlook via the Office 2016 suite.

Access & First Time Access

  • Go to
  • Enter your username in the format (e.g. and click Next

  • UQ Single Sign-on will pop up, just login with your UQ username and password
  • Tick Keep me signed in *Note if you are on a public machine, its best not to tick this box
  • Because this is the first time logging in you will receive a welcome to 365 pop up, Just close it.
  • From the list of Apps please select Outlook
  • You will need to set the location and language settings when you log in for the first time. 

  • Click Save to complete the first time login process.
  • If you run into any issues you will need to Clear your cache


You can search for any settings or options via the Settings Menu.
Click the Cog icon on the top-right of the page and use the search bar that displays.

Recover Deleted Emails

  • Click to select Deleted Items
  • Right-click Deleted Items and click Recover deleted items...

Use the search bar to search for a specific email or look at the list available.

  • Select the email you want to recover by ticking the box on each email, then click Recover.
  • Click OK on the Recover items window.

The email will now be restored to the location it was in before you deleted it.

Automatic replies

  • Click the Cog icon on the top-right of the page
  • Click Automatic replies.

  • Click Send automatic replies and check Send replies only during this time period.
  • Select a Start time and an End time. Your message automatically turns on and off with the assigned dates.
  • Enter your message into the text field.

If you like to send an automatic reply to external users as well, Select Send automatic reply messages to senders outside my organization. This is useful if you want to send a different reply message to external users.

  • Click OK to save.


Turn Off Focused Inbox

While in Outlook Web App, Click Filter 

Untick Show Focused Inbox from the drop-down menu