Here are the most common problems and fixes for WiFi at UQ 

1. General

If you are having probems logging on to eduroam: 

  • Check your username

Eduroam requires you to add @uq.edu.au to the end of your username. For example, if your normal username is s1234567 your eduroam username becomes s1234567@uq.edu.au. 

The reason for adding the university identifier - @uq.edu.au is because eduroam is a global network and needs to know institution you belong to. 

  • Check your password

Try signing into https://my.uq.edu.au/
If you get a username password error, you should change your password here: https://www.uq.edu.au/password/

  • Restart the device

There are times when the processes running in your computer's memory can get locked or interfere with each other. If you restart the computer this will often resolve problems.

  • Forget Eduroam and then re-add it

This will give you the opportunity to enter your settings again This is particularly useful if you are having trouble connecting after a password change. 

The are device-specific guides on the next pages.