I can't connect to wifi on campus. What should I do?

If you've tried to connect to wifi on campus but it's not working, here are some things you can try.

Check your username

If you’re trying to connect to eduroam, make sure you’re entering your username in the format username@uq.edu.au. For example:

  • s1234567@uq.edu.au for students
  • uqjblog3@uq.edu.au for staff.

If you're a visiting student or staff member from another university, use the same eduroam login details as you normally use at your own institution. For example, QUT students should use username@qut.edu.au.
 

Check your password

To check you're using the correct password, try signing in to another UQ system, like my.UQ or mySI-net. If you get an error, try resetting your password.
 

Remove or forget the wifi network and then reconnect to it

If you can't connect to wifi and your device isn't asking for a username or password, try removing (or forgetting) the wifi network and then reconnecting.

This often happens if you've recently changed your password.
 

Restart your device

Sometimes background processes in your device’s memory can get locked or interfere with each other. Restarting your device will often resolve problems.
 

Check your settings

iOS for iPhone or iPadOS for iPad

If you’re using iOS, try resetting your network settings:

  1. Launch 'Settings' then go to 'General'.
  2. Select 'Reset'.
  3. Select 'Reset Network Settings' and enter your passcode.
     

Android 11

If you're using Android 11, you might need to connect to eduroam using the eduroam CAT app, especially if you use a Google Pixel 3 or Samsung Galaxy S20.
 
Android 11 no longer lets you connect to a wifi network without validating a certificate. The eduroam CAT app sets up the required certificate for you to connect.
  1. Download eduroam CAT from the Google Play Store.
  2. Open the app, then select 'Profiles'.
  3. Select 'Manual Search'.
  4. Search for University of Queensland, then select it.
  5. Select 'Install', then select 'Yes'.
  6. Enter your:
    • UQ account username in the format username@uq.edu.au
    • UQ account password.
  7. Select 'Install'.
Eduroam should now connect on your device.
 

Android 8, 9 or 10

If you're using Android 8 (Oreo), Android 9 (Pie) or Android 10, check your settings match these:

  • EAP method: PEAP
  • Phase 2 authentication: MSCHAPV2
  • CA certificate: Do not validate
  • Domain: uq.edu.au
Advanced options: 
  • IP settings: DHCP
  • Proxy: None
     

Huawei and Chinese phones

For some Chinese phones (e.g. Huawei), you may need to select a different authentication setting:

  • Phase 2 authentication: MSCHAPSV2
     

Check your timezone

Make sure:

  • your timezone is set to 'Australian Eastern Time Zone UTC+10:00'

  • the time on your device is the same as the local time.

This is particularly worth checking if you’ve just arrived from interstate or overseas. If your device is set to a different timezone it can cause problems with network security checks.
 

Check your device and systems are up-to-date

It's best to always run the latest version of an operating system where possible.

If you’re using:

  • a Mac, make sure your operating system is as up-to-date as possible.

  • Windows, make sure any security updates and antivirus software are current.

It may not be possible to connect to eduroam using older devices or systems (particularly Windows XP). Older technologies may not support the required encryption (WPA2/AES encryption).