Requesting a service
There are two methods for ordering a PABX (Landline) phone service or accessory:
- Helpline Assisted
Assisted over the phone by the Telephone Helpline (Extension 51000). The request form is completed on your behalf by the Telephone Helpline assistant. The Financial Delegate is nominated within the request form and then emailed to approve the request, via an electronic AoQ.
- Self Service
The UQ Financial Delegate chooses an item from the Voice Services' LANDesk Electronic Service Catalogue and completes the request form themselves. For assistance please refer to the UQ Financial Delegates user guide below.
User guides for placing requests
There are two user guides:
Tracking a request
You can track your request (including requests awaiting a Financial Delegate's approval) throughout the provisioning process, using the LANDesk 'Voice Services Support' Dashboard.