Request methods

There are two methods for ordering a PABX (Landline) phone service or accessory:

  1. Helpline Assisted
    Assisted over the phone by the Telephone Helpline (Extension 51000). The request form is completed on your behalf by the Telephone Helpline assistant. The Financial Delegate is nominated within the request form and then emailed to approve the request, via an electronic AoQ.
  2. Self Service
    The UQ Financial Delegate chooses an item from the Voice Services' LANDesk Electronic Service Catalogue and completes the request form themselves. For assistance please refer to the UQ Financial Delegates user guide below.

User guides for placing requests

There are two user guides:

  1. User guide - UQ Financial Delegates
  2. User guide - External Organisations

Tracking a request

You can track your request (including requests awaiting a Financial Delegate's approval) throughout the provisioning process, using the LANDesk 'Voice Services Support' Dashboard.