Landline phones
Ordering
To order landline phone services and accessories, you can request a voice catalogue item (staff login required) or call the Voice Operations Telephone Helpline on (07) 3365 1000.
For organisations external to UQ, all requests must be made via the Voice Operations Telephone Helpline on (07) 3365 1000.
Installation
Your phone will be delivered and connected by ITS. Once installed, you can follow the instructions to set-up a voicemail mailbox or PIN, if required.
Handset quick reference guides
- Interquartz IQ560E analogue handset (PDF, 619KB)
- NEC DT300 digital handset (PDF, 132KB)
- NEC DT730 VoIP handset (PDF, 1.2MB)
- NEC DT830G VoIP handset (PDF, 957KB)
- Spectralink 8440 wireless handset (PDF, 676KB)
Moving offices or desks
If you change departments or desks and take your landline with you, request a voice catalogue item (staff login required) so your contact and billing information can be updated.
- Provide a list of staff names and phones being moved including the extension number, current location, and new location.
- If the phones will remain in the current location, provide a contact who will be taking over the space so ownership and charges can be transferred.
- If the phones are no longer of use, provide a list so the extensions can be deleted, and handsets returned for e-waste.
Reporting issues
For any landline phone issues, complete the telephone faults web form (staff login required), or contact the Voice Operations Telephone Helpline on (07) 3365 1000.