Can I copy data from my previous SIM and or mobile phone?

If your contacts are stored on your old mobile phone, you need to do refer to your mobile phone operating manual.

Can I use a hand-held mobile phone whilst driving?

All drivers on Queensland roads are banned from using hand-held mobile phones while driving. Click here for more information.

Can I transfer my number back to my own account if I leave the University?

If you wish to retain your UQ mobile number when you leave UQ you need to first seek approval from your financial delegate. This approval must then be emailed to UQ Mobiles, who will then provide you with a Change of Ownership form. This form will then need to be taken to a Telstra shop for processing. 

Can I use a mobile phone to access email?

For information regarding setting up your email for your phone, click here.

Can I increase the duration the phone rings before going to voicemail on Telstra Messagebank?

Yes, simply dial: **61*102*11*25# and the phone will ring for 25 seconds before going to MessageBank. FYI: The 25 in the code is the seconds and the maximum is 30 seconds. 

Mobile MessageBank user guide

How do I configure UQ WiFi or eduroam wireless access on my iPhone?

For information regarding connecting to the UQ wireless network click here.

How do I configure UQ VPN access on my iPhone?

For information regarding access to VPN (Virtual Private Network) or UQ VDI (Virtual Desktop Infrastructure) click here.

How do I set up voicemail on my mobile?

Voicemail is automatically available on all UQ mobile phones.

Dial 101 on your mobile phone to access MessageBank and follow the prompts.

If you have an iphone:

The easiest way to set up or check your voice mail is by clicking green phone button in the bottom left corner of your iphone, then clicking the voicemail button at the bottom right hand corner of that screen.

How do I get my PUK/PIN code?

SIM cards are immediately locked if someone keys in three different incorrect PIN codes in succession. The message "PIN locked" will appear on the screen (or similar). In this event, you can fall back on the 8 digit PUK code. Enter this code in order to unlock your mobile phone, and then follow the instructions on the screen.

To unlock your phone, please send an email to UQ Mobiles and put "PUK/PIN Request" in the subject header. Make sure to include your mobile number.

How do I get a new or replacement SIM card?

To order a new SIM card for your mobile, you must send an email to UQ Mobiles.

You can select either "Replace SIM" or order a "Connection Only" for a new SIM card.

How do I purchase a new or replacement mobile phone?

All mobile phones are purchased outright through UniFi.

How do I transfer my personal number over to my UQ service?

Once you have approval from an authorised person in your organisational unit, contact UQ Mobiles for the appropriate paperwork.

If you are porting a pre-paid number over, you will be required to provide your date of birth to complete the transfer.

How do I determine my phone IMEI?

Most mobile phones will display the IMEI (International mobile equipment identity) number when you enter the following sequence: *#06#

What are the call rates and monthly minimum charges for my mobile phone?

Call rates for the Telstra  Government Mobile Plus plans can be found by clicking here.

If you are unsure which plan or service provider you are on, please contact UQ Mobiles.

What will my calls cost when I am travelling overseas?

International voice and data calls can be very expensive when you are overseas. Please check your service provider’s website for pricing details.

Telstrahttp://www.telstra.com.au/mobile/internat_roaming/index.cfm

A list of compatible countries can be found here.

What is CAAB?

The CAAB (call auditing and billing) portal is primarily used by finance staff to determine how devices and usage affects the charges applied to their business unit.

If you are currently receiving a paper bill or require access, please contact UQ Mobiles.

Will my University mobile phone work while overseas?

Roaming is not normally activated unless you request it and your financial delegate approves the request.

For more information please refer to the international roaming guide.