The purpose of this Quick Reference Guide is to build working knowledge and understanding of the current CRM queues configured for the Faculty of Humanities and Social Sciences (HASS) and their alignment with current Faculty email addresses.

Please note: CRM queues and email addresses for the School of Music, HAPI and HASS RHD teams will be added once they transition to CRM.

1. HASS queue mappings

 

CRM queue for assigning incidents

Type of enquiry

Associated Student-only email addresses

(or for staff not using the CRM and wish to send these types of enquiries to the associated CRM queue)

Unit

HASS General

All general HASS enquiries

Hass@uq.edu.au

academic@hass.uq.edu.au

arts@uq.edu.au

Faculty

HASS - Communication & Arts General

All general enquiries and student matters pertaining to specific students (Both domestic & International)

communication-arts@uq.edu.au

Comms & Arts

HASS – Communication & Arts UnderGrad

HASS undergraduate student matters pertaining to specific students (Both domestic & International students)

SCA-Undergraduate@uq.edu.au

Comms & Arts

HASS - Communication & Arts PostGrad

Postgraduate coursework student matters pertaining to specific students (domestic and international)

SCA-PGCoursework@uq.edu.au

Comms & Arts

HASS - Communication & Arts Placements

All placement enquiries from specific students (Both domestic & International)

scaplacements@uq.edu.au

Comms & Arts

HASS - Communication & Arts Timetabling

All timetabling enquiries from specific students (Both domestic & International)

scatimetabling@uq.edu.au

Comms & Arts

HASS - Communication & Arts RHD

RHD student matters pertaining to specific students (domestic and international)

rhdcommarts@uq.edu.au

Comms & Arts

HASS – POLSIS General

All general enquiries and student matters pertaining to specific students (Both domestic & International)

polsis@uq.edu.au

POLSIS

HASS – POLSIS RHD

RHD student matters pertaining to specific students (domestic and international)

rhd.polsis@uq.edu.au

POLSIS

HASS - Education General

All general enquiries and student matters pertaining to specific students (Both domestic & International)

education@uq.edu.au

Education

HASS – Languages & Cultures General

All general enquiries and student matters pertaining to specific students (Both domestic & International)

languages-cultures@uq.edu.au

Languages & Culture

HASS - Social Science General & RHD

All general enquiries and student matters pertaining to specific students (Both domestic & International)

student.socsci@uq.edu.au

Social Science