The purpose of this Quick Reference Guide is to build working knowledge and understanding of the current CRM queues configured for the Faculty of Science and their alignment with current Faculty email addresses.

1. Science queue mappings

CRM queue for assigning incidents

Type of enquiry

Associated Student-only email addresses (or for staff not using the CRM and wish to send these types of enquiries to the associated CRM queue)


Science General

All Faculty of Science enquiries


Science International

Enquiries that require specialized advice (visa extension requests, scholarship-holder enquiries etc)

Enquiries will be manually reassigned to this queue from Science General



These CRM mappings are subject to change. Any queries or concerns should be directed to the CRM Team via or by creating an Enquiry within CRM and assigning it to ‘CRM Support’ queue.