The purpose of this Quick Reference Guide is to build working knowledge and understanding of the current CRM queues configured for Engineering Architecture and Information Technology (EAIT) and their alignment with current EAIT email addresses.

1. CRM queues for assigning incidents

CRM queue for assigning incidents Type of enquiry Associated Student-only email addresses (or for staff not using the CRM and wish to send these types of enquiries to the associated CRM queue) Unit

EAIT - General

EAIT student matters pertaining to show cause, deferred examinations, supplementary examination, WWAP’s and general student related matters (All domestic; International students)

admin@eait.uq.edu.au

eait.enquiries@uq.edu.au

eaitenq@exchange.uq.edu.au

eaitenq@uq.edu.au

enquiries@eait.uq.edu.au

Faculty Student Support

EAIT – Student Enquiries

All EAIT progression checks, OLA enquiries, UQ Abroad and specific student enquiries (All domestic; International students)

studentenquiries@eait.uq.edu.au

Faculty Student Support

EAIT – Year 1 Eng

All first year engineering student enquiries

firstyear@eng.uq.edu.au

yr1eng@exchange.uq.edu.au

yr1eng@uq.edu.au

First Year Learning Centre

EAIT - Placements

All industry related placement matters

Studentplacements@eait.uq.edu.au

eaitindp@exchange.uq.edu.au

eaitindp@uq.edu.au

industryplacements@eait.uq.edu.au

Placement Team

EAIT - Signons

Any student timetabling matter requiring staff support

signon@eait.uq.edu.au

eaitsign@exchange.uq.edu.au

eaitsign@uq.edu.au

sign-on@eait.uq.edu.au

Timetable Team

EAIT - CPD

Any student query relating to Continued Professional Development for the EAIT Faculty

cpd@eait.uq.edu.au

Marketing

EAIT – Scholarships

All EAIT scholarship matters pertaining to specific students or prospective students

scholarships@eait.uq.edu.au

eaitsapp@exchange.uq.edu.au eaitsapp@uq.edu.au

international-scholarships@eait.uq.edu.au

eaitscap@exchange.uq.edu.au

eaitscap@uq.edu.au

International Admin

EAIT – Architecture General

School of Architecture general student matters, re-marks (domestic and international)

enquiries@architecture.uq.edu.au

arch.enquiries@uq.edu.au

archenq@exchange.uq.edu.au

archenq@uq.edu.au

architecture@uq.edu.au

barchdes@uq.edu.au

march@uq.edu.au

School of Architecture

EAIT – Architecture RHD

RhD School of Architecture student matters pertaining to specific students (domestic and international)

arch.rhdadmin@uq.edu.au

archrhd@exchange.uq.edu.au

archrhd@uq.edu.au

postgrad.arch@uq.edu.au

rhd.admin@architecture.uq.edu.au

School of Architecture

EAIT – Chem Eng General

School of Chemical Engineering general student matters, re-marks for coursework and RHD (domestic and international)

studentenquiries@chemeng.uq.edu.au

rhdenquiries@chemeng.uq.edu.au

School of Chemical Engineering

EAIT – Civil General

School of Civil Engineering general student matters, re-marks for coursework and RHD (domestic and international)

studentenquiries@civil.uq.edu.au

School of Civil Engineering

EAIT – ITEE General

School of Information Technology and Electrical Engineering general student matters, re-marks (domestic and international)

studentenquiries@itee.uq.edu.au

School of Information Technology and Electrical Engineering

EAIT – ITEE RHD

RhD School of Information Technology and Electrical Engineering student matters pertaining to specific students (domestic and international)

rhdstudentenquiries@itee.uq.edu.au

School of Information Technology and Electrical Engineering

EAIT – Mech Mining General

School of Mechanical and Mining Engineering general student matters, re-marks for coursework and RHD (domestic and international)

studentenquiries@mechmining.uq.edu.au

mechm.rhdadmin@uq.edu.au

mechmrhd@exchange.uq.edu.au

mechmrhd@uq.edu.au

rhdadmin@mechmining.uq.edu.au

School of Mechanical and Mining

NOTE: These CRM mappings are subject to change. Any queries or concerns should be directed to the CRM Team via crmsupport@uq.edu.au or by creating an Enquiry within CRM and assigning it to ‘CRM Support’ queue.