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The purpose of this Quick Reference Guide is to build working knowledge and understanding of the current CRM queues configured for Business, Economics and Law (BEL) and their alignment with current BEL email addresses.

1. BEL queue mappings

                

CRM queue for assigning incidents

            
                

Type of enquiry

            
                

Associated Student-only email addresses

                

(or for staff not using the CRM and wish to send these types of enquiries to the associated CRM queue)

            
                

Unit

            
                

BEL - General

            
                

BEL undergraduate student matters pertaining to specific students (All domestic; International students from second semester)

            
                

bel@uq.edu.au

            
                

Faculty Office (Student Experience Team)

            
                

BEL - Student Support

            
                

All BEL academic progression, deferred examinations, supplementary examination matters pertaining to specific students

            
                

studentsupportbel@uq.edu.au

            
                

Faculty Office (Student Experience Team)

            
                

BEL - Outbound Mobility

            
                

All BEL outbound exchange and short term study matters pertaining to specific students

            
                

exchange@bel.uq.edu.au

            
                

Faculty Office (International Services Team)

            
                

BEL - International

            
                

All BEL undergraduate international matters pertaining to specific students in their first semester at UQ

            
                

international@bel.uq.edu.au

            
                

Faculty Office (International Services Team)

            
                

BEL - International Scholarships

            
                

All BEL international scholarship matters pertaining to specific students or prospective students

            
                

scholarships@bel.uq.edu.au

            
                

Faculty Office (International Services Team)

            
                

BEL - Employability

            
                

All BEL student employability matters (work experience, volunteering, internships, SET Events, consultations etc.) pertaining to specific students

            
                

careers@bel.uq.edu.au

            
                

Faculty Office (Student Employability Team)

            
                

BEL - Business - General

            
                

Postgraduate coursework School of Business student matters pertaining to specific students (domestic and international)

            
                

info@business.uq.edu.au; postgrad_enquiries@business.uq.edu.au

            
                

School of Business

                

(Student Admin)

            
                

BEL - Business - RHD

            
                

Honours (BBusMan(Hons), BCom(Hons) & BIHTM(Hons)) and RhD School of Business student matters pertaining to specific students (domestic and international)

            
                

honours@business.uq.edu.au; RHD_enquiries@business.uq.edu.au

            
                

School of Business

                

(Research team)

            
                

BEL - Business - MBA

            
                

MBA student matters pertaining to specific students (domestic and international)

            
                

mba@business.uq.edu.au

            
                

School of Business

                

(MBA team)

            
                

BEL - Economics - General Enquiries

            
                

School of Economics general student matters (domestic and international)

            
                

economics@uq.edu.au; enquiries@economics.uq.edu.au

            
                

School of Economics

                

(Student Admin)

            
                

BEL - Economics - Postgraduate

            
                

Postgraduate coursework School of Economics student matters pertaining to specific students (domestic and international)

            
                

econ.pgrad@uq.edu.au

            
                

School of Economics

                

(Student Admin)

            
                

BEL - Economics - Research Higher Degrees

            
                

RhD School of Economics student matters pertaining to specific students (domestic and international)

            
                

rhd.economics@uq.edu.au

            
                

School of Economics

                

(Research team)

            
                

BEL - Law - General Enquiries

            
                

School of Law general student matters (domestic and international)

            
                

tcbeirne@law.uq.edu.au

            
                

School of Law
                    (Operations team)

            
                

BEL - Law - Postgraduate

            
                

Postgraduate coursework School of Law student matters pertaining to specific students (domestic and international)

            
                

pglaw@law.uq.edu.au

            
                

School of Law
                    (Academic Programs)

            
                

BEL - Law - Research

            
                

RhD School of Law student matters pertaining to specific students (domestic and international)

            
                

rhd@law.uq.edu.au

            
                

School of Law
                    (Research)

            
                

BEL - Law – Scholarships and Prizes

            
                

School of Law scholarship matters pertaining to specific students (domestic and international)

            
                

scholarships@law.uq.edu.au

            
                

School of Law

                

(Vicky Chiu)