UQ has renewed the Adobe ETLA agreement. Key changes:

  • The existing serial number based licences will still work until October 2019 - but only with version 2018 and below.
  • In the future, staff who need to use the Creative Cloud products will be assigned a named user licence. This is expected to be implemented in Q1 2019. Until this happens you will not be able to use the 2019 version of the Adobe Creative Cloud products - upgrading to the 2019 version will switch Adobe Creative Cloud to trial mode.  
  • Staff can no longer purchase home use licences from Kivuto/OnTheHub. In the future home use will be available via the named user licences. If home use is required urgently for UQ related work, please email software.licences@uq.edu.au for assistance. 
  • Student labs are still licensed with serial number based licences. In early 2019 we are expecting a new method of activating the software in student labs. Until then, these computers cannot be upgraded to the 2019 version.
  • We no longer have downgrade rights to Master Collection CS6.

The Adobe Enterprise Term Licence Agreement (ETLA) is central funded and provides the Adobe products listed below for UQ owned computers at no charge.

What is included?

Our Enterprise Term Licensing Agreement (ETLA) entitles us to use the Adobe Creative Cloud suite. At the moment a subset of products are available. Once we have migrated to named user licences, staff will be able to use the full Creative Cloud Suite.

The Adobe Creative Cloud products that we can use are:

  • Photoshop
  • Illustrator
  • InDesign
  • Bridge
  • InCopy
  • Acrobat Pro
  • Photoshop Lightroom
  • Dreamweaver
  • Animate (was Flash Professional)
  • Flash Builder Premium
  • Fireworks
  • Muse
  • Edge Animate
  • Edge Inspect
  • Edge Web Fonts
  • Scout
  • Gaming SDK
  • Premiere Pro
  • After Effects (includes Character Animator)
  • Audition
  • Speedgrade
  • Prelude
  • Prelude Live Logger
  • Encore
  • Media Encoder

These additional products will be usable once we have migrated to named user licences:

  • Behance Prosite
  • Story Plus
  • Color
  • Typekit Desktop fonts
  • PhoneGap Build
  • Adobe XD


Who can use it

  • UQ staff on UQ owned computers.
  • Students who are currently enrolled in a degree-granting course can use the software on UQ owned computers that are located at a UQ premises. They may not use the software on their personal computers or laptops.

People who can’t use the software (even on UQ-owned computers) include:

  • Alumni;
  • Conference attendees;
  • Companies and their employees who have been hired on a contractual basis for services either on or off campus (individuals not directly employed by the university);
  • Retired Faculty and Staff;
  • Visitors.

(Please contact us for staff who are based outside of Australia. Staff who are based at a location outside Adobe's Asia Pacific region are not covered by our Adobe licensing.)

Home use for Staff

  • It is no longer possible to purchase an Adobe home use licence from Kivuto/OnTheHub. If you have an urgent need to use the software at home for UQ work, please email software.licences@uq.edu.au
  • If you previously purchased a subscription and you cease employment at UQ you are no longer licensed to use this software - it must be removed from your home computer. 

Home use for Students

  • Home use for students is not available. Students wishing to use Adobe software at home can purchase software directly from Adobe.

Conditions of Use

According to the ETLA agreement, UQ may "(a) permit each Faculty Member and Staff Member to activate a copy of the On-premise Software associated with the Product and Service on up to two Computers which may be accessed by such Faculty Member or Staff Member using a unique log-in identifier; and (b) install a copy of the On-premise Software on any Enterprise-owned Computer located in computer labs, libraries and classrooms for use by Students, Faculty Members and Staff Members without the need for a unique log-in identifier"

"Faculty Member" means a then-current employee or independent contractor of the Enterprise whose primary job duties consist of conducting research and/or providing educational instruction to students.
"Staff Member'' means (i) a then-current employee of the Enterprise who is not a Faculty Member and who is undertaking not-for-profit activities for the Enterprise; or (ii) a then-current independent contractor of the Enterprise that provides administrative support to the Enterprise's research, educational and other academic operations.
"Student" means an individual enrolled part-time or full-time in a degree-granting program or an academic course of study conducted by Enterprise.

Licence Type

The University of Queensland has entered into an Enterprise Term Licensing Agreement (ETLA) with Adobe for use of the Adobe Creative Cloud suite.

The agreement runs from the 30th of October 2018 until the 29th October 2021. It entitles us to use named user licences for UQ employees, and device based licences for computer labs, libraries, and classrooms. Due to a grace period granted by Adobe, the previous licences will work until October 2019.

How do I install the software? (on UQ computers)

Staff using computers managed by ITS can self-install selected software applications using the Microsoft Software Centre.

Alternatively for UQ computers, please contact your local IT support team. If you’re unsure who that is, please contact ITS Servicedesk

Information for IT staff

For the Creative Cloud suite, ITS has created a number of installation packages for Creative Cloud products. The CC windows package needs to be installed via command line prompt.

The number of deployments needs to be recorded – we need to provide a report listing the number of installations that have been deployed at each annual renewal of this agreement. We also need to be able to provide this information if requested by Adobe or an Adobe appointed auditor.

Purchase of additional Adobe products (UQ computers)

Those products not included as part of Master Collection or Creative Coud products can still be ordered separately through UniFi. Please use UniFi to look up prices and purchase. Your local finance officer can assist with this if necessary. Please include the following information on your Unifi purchase – Name of user, phone number and computer name (see link )

These include:

Adobe Font Folio 11.1 Licence
Adobe Captivate 9 licence
Adobe Contribute 6.5 licence
Adobe eLearning Suite 6.1 licence
Adobe RoboHelp Office 11 licence
Adobe TechnicalSuit 5 licence
Adobe Presenter 11 Win licence
Selected Adobe Helvetica Fonts

Known Problems


For technical support please email help@its.uq.edu.au
For product or agreement enquiries please email software.licences@uq.edu.au
Telephone: (07) 3365 6000