Should I install Office 365 on my UQ computer?

No. Your UQ computer should already have the Microsoft office suite installed. You can sign into Microsoft Office with your UQ account, the same as the Office 365 login page, in order to utilise the Office 365 features. If your machine requires a Microsoft Office upgrade, Please contact the ITS service Desk at or (336) 56000 for assistance.

How do I know my PC or Mac can run Office 365?

Office 365 supports PCs running Windows 7 or higher and Macs running Mac OS 10.10 for Office 2016 for Mac. For more information, including requirements for Apple and Android tablets, view full system requirements.

How do I install Office 365?

Please follow the guide we've created which can be located here: Installing the Office Suite through Office 365

Do I get OneDrive?

Yes. More information and guides can be found in the OneDrive Guides.

How many instances of Office 365 can I Install?

You can install Office 365 on five (5) devices or computers. You can manage the devices by following the guide: Deactivate Office 365 on a Device

Will Office 365 be identical on a PC, a Mac and a mobile device?

No. Office 365 applications are tailored to work best on each platform and device. The Office applications available for Mac users and the version numbers may be different from those available for PC users.

Can people with an earlier version of Office open documents I created using Office 365 or Office 2016?

Office 2007, Office for Mac 2008, Office 2010, Office for Mac 2011, Office 365, Office 2013, and Office 2016 applications can open your documents without any additional action. Customers using earlier versions of Office may need to download and install a compatibility pack.

Do I keep control of my documents with Office 365?

Yes. Documents that you have created belong fully to you. You can choose to store them online on OneDrive or locally on your PC or Mac.

Is Internet access required for Office 365?

Internet access is required to install and activate all the latest releases of Office suites and all Office 365 subscription plans. For Office 365 plans, Internet access is also needed to manage your subscription account, for example to install Office on other PCs. Internet access is also required to access documents stored on OneDrive, unless you install the OneDrive desktop app. You should also connect to the Internet regularly to keep your version of Office up to date and benefit from automatic updates. If you do not connect to the Internet at least every 30 days, your applications will go into reduced functionality mode, which means that you can view or print your documents, but cannot edit the documents or create new ones. To reactivate your Office applications, simply reconnect to the Internet. You do not need to be connected to the Internet to use the Office applications, such as Word, Excel, and PowerPoint, because the applications are fully installed on your computer.

Can I install Office 365 on my Mac?

Yes. Office 365 applications available for a Mac are Word, Excel, PowerPoint, Outlook, and OneNote. The Publisher and Access applications are not available for Mac. Current Office application versions for Office 365 are Office 2016 for both Windows and Mac.

How long does it take to download and install Office 365?

Icons for Office 365 applications are created when you install Office 365. You can start the applications by clicking the icons, which are installed in the following locations:


  • Windows 7: Start menu
  • Windows 8: Start screen and Apps view (the view under the Start screen that includes all apps installed on a PC)
  • Windows 8.1 & 10 : Apps view

*If you cannot find your icons in Windows 8 or Windows 8.1, go to the Start screen and type the name of the application you want to launch (for example, Word).
You can also pin an application shortcut to your Start screen or your desktop taskbar for convenient access.

Mac OS

  • 10.10 (Yosemite) and above: You can start the applications by clicking the application icons which can be found in the Launchpad and Applications folder in Finder. 

Should I install the 32-bit or 64-bit version of Office 365?

The 32-bit version of Office 365 is installed by default, even if your computer is running a 64-bit version of Windows, we recommend that you install the 32-bit version of Office 365, because it is more compatible with the applications and add-ins that work with Office 365. If you do want to install the 64-bit version of Office 365, you can do so by visiting and following the onscreen instructions to install the 64-bit version. It is not possible to install both the 64-bit version and 32-bit versions of Office on the same computer.

How can I change which devices have Office 365 installed?

If you have installed Office 365 on the maximum number of PCs, Macs, or tablets and want to use Office on a different device, you can deactivate a device by following the Deactivate Office 365 on a Device guide.

I already have Office 2016, do I need to download Office 365?

No, you can login to Office 2016 with your Office 365 account.