Staff and students using UQ-owned computers can self-install applications that are licensed to UQ. 

Installing software on Windows computers

Staff using Windows computers managed by ITS can self-install software by using Microsoft's Software Center.

If you are working off-site, make sure you are connected to the VPN before installing.

If you need help or receive any errors while using Software Center, contact the ITS Service Desk at or (07) 3365 6000.

Video guide

Step-by-step instructions

In this example we will be installing Microsoft Office 2016. The same process is used for most software packages available in Software Center.

1. Access the Software Center

Go to the 'Start' menu and search for 'software center' in the search box.

If you can't find the Software Center through the Start menu, navigate through the following folders: 

  • Windows 7: 'All Programs' > 'Microsoft System Center' > 'Configuration Manager' > 'Software Center'.
  • Windows 10: 'All Apps' > 'Microsoft System Center' > 'Software Center'.

2. Find available software

In the Software Center's search box, type in the name of the software you want to install.

Locate your software in the list of available programs and click on it.

Now click the 'Install' button.

An option to 'Log off' will appear and a pop up will ask you to save any work you have open.

If you are installing Microsoft Office, make sure Skype for Business is closed. You will also not be able to use Outlook. You can still access your emails via

Once you have saved your work, click the 'Log off' button. When you log back in, the install will continue in the background.

You will not be able to use the program until it has finished installing.

The installation should take no more than 45 minutes. Please make sure you log off the computer to allow the install to complete. We recommend leaving software installation until the end of the day, Log Off your computer and leave it on overnight.

3. Removing installed software

Go to the Software Center, as explained in step 1, then to remove software, just click 'Uninstall'. 

The software will then be removed from your machine.

Installing software on Apple computers

Staff using Mac Computers managed by ITS can self-install Software in Mac Self Service.

This process is used for installing most software packages available in Self Service. If you are working off-site, Please make sure you are connected to the VPN 

If you require further assistance or get any errors while using Self Service, please don't hesitate to contact ITS at or (336) 56000.

In this example we will be installing Microsoft Office 2016


1. Accessing Self Service

To access Self Service you will need to open the Spotlight search tool. You can do this by pressing and holding the Command + Spacebar keys on your keyboard or click on the search icon at the top right hand side of your screen.

In the search box that appears, search for Self Service 

Once opened, login with your UQ username and password


2. Locating available software

In the Search box on the top right hand side in Self Service, search for the software you want to install. You can also use the menu on the right hand side.

Click Install on the software you want to install.

On the pop up, Click Install to start the installation.

At the top of Self Service you should see a progress line

Once the install is complete the progress line will disappear.

You can now search for the software you installed via Spotlight


3. Removing Installed Software

Locate Self Service as in shown in Step 1. Accessing Self Service

Under Categories Click Uninstallers

Locate the software you want to uninstall and Click Uninstal


4. Potential issues

Auto Update appearing after Office Install

Click Install

Once Completed Click Done 

Then close the window