Staff & Students using computers owned by the University of Queensland can self-install applications that are licensed to UQ. 

Installing Software on Windows computers

Staff using Windows Computers managed by ITS can self-install Software in Microsoft's Software Center.

This process is used for installing most software packages available in Software Center. If you are working off-site, Please make sure you are connected to the VPN

If you require further assistance or get any errors while using Software Center, please don't hesitate to contact ITS at help@its.uq.edu.au or (336) 56000.

In this example we will be installing Microsoft Office 2016

 

1. Accessing the Software Center

Click the Start menu in the bottom left hand corner of your Desktop and locate Software Center.

You can do this by searching for Software Center in the Search box.

If the program is not visible in the Start menu, navigate through the following folder sequence:

Windows 7: All Programs > Microsoft System Center > Configuration Manager > Software Center

Windows 10: All Apps > Microsoft System Center > Software Center

 

2. Locating available software

In the Search box on the top right hand side in Software Center, search for the software you want to install.

Locate the software of your choice in the list of available programs and Click it.

Now click the Install button

You may see an option to Logoff where Install used to be, you will get a pop up recommending you will need to save any work you have open. Once you have saved your work you can click the Logoff button you just Log off how you normally would. Log into the computer and the install will continue in the background. You will not be able to use the program until it has completed the install. The installation should take no more than 45 Minutes, please make sure you log off your Computer to allow the install to complete. Its best to leave it till the end of the day & leave hte computer on over night.

If you are installing Microsoft Office, make sure Skype for Business is closed. You will also not be able to use Outlook. You can access your emails via exchange.uq.edu.au

 

3. Removing Installed Software

Locate Software Center as in shown in Step 1. Accessing the Software Center

To uninstall the software just Click Uninstall

The software is now removed from your machine.

Installing software on Apple computers

Staff using Mac Computers managed by ITS can self-install Software in Mac Self Service.

This process is used for installing most software packages available in Self Service. If you are working off-site, Please make sure you are connected to the VPN 

If you require further assistance or get any errors while using Self Service, please don't hesitate to contact ITS at help@its.uq.edu.au or (336) 56000.

In this example we will be installing Microsoft Office 2016

 

1. Accessing Self Service

To access Self Service you will need to open the Spotlight search tool. You can do this by pressing and holding the Command + Spacebar keys on your keyboard or click on the search icon at the top right hand side of your screen.

In the search box that appears, search for Self Service 

Once opened, login with your UQ username and password

 

2. Locating available software

In the Search box on the top right hand side in Self Service, search for the software you want to install. You can also use the menu on the right hand side.

Click Install on the software you want to install.

On the pop up, Click Install to start the installation.

At the top of Self Service you should see a progress line

Once the install is complete the progress line will disappear.

You can now search for the software you installed via Spotlight

 

3. Removing Installed Software

Locate Self Service as in shown in Step 1. Accessing Self Service

Under Categories Click Uninstallers

Locate the software you want to uninstall and Click Uninstal

 

4. Potential issues

Auto Update appearing after Office Install

Click Install

Once Completed Click Done 

Then close the window