Code of Conduct

Failure to comply with these instructions may result in disciplinary action.

  1. Computer labs can only be used by currently enrolled students. Alumni cannot log in to UQ computers.
  2. It is strictly forbidden to bring food, drinks, or pets into any computer lab
  3. Students are strictly forbidden from installing any software on lab computers. All software installations are monitored.
  4. All internet traffic is recorded against your account and will be monitored.
  5. Internet access is provided for teaching and course-related work only.
  6. All users must obey the Acceptable Use of UQ ICT Resources Policy.
  7. Accessing pornographic, gambling or gaming websites is strictly forbidden.

FAQs

How do I log in to lab computers?

Use your UQ username and password. If you are enrolled in a course, you will have access to log in. Staff can also use their UQ username and password to log in to the lab computers.

What do I do if I have forgotten my password?

You can reset your password. If you experience problems after resetting your password, contact the ITS Service Desk. 

What software is available on lab computers?

The following software is installed on all centrally controlled lab computers:

  • Adobe Reader DC
  • Adobe Flash
  • App-V 5 SP1 Client
  • Cisco AnyConnect
  • Citrix Receiver
  • Endnote
  • Firefox
  • Google Chrome
  • Internet Explorer
  • Managesoft Flexera
  • Microsoft Office
  • Silverlight
  • Sophos Antivirus
  • VLC.

What should I do if a computer in the lab isn't working?

If you find a computer that appears to be faulty, first try logging in to a different computer, just to check the problem is with the machine and not your account. 

If you're confident the problem is with the machine, find the red 'Out of order' card (usually located close to front door of the lab) and write down the date and a description of the problem.

For example: "Monitor will not turn on”, “Keyboard button J is not working” or "computer does not start up".

Leave the card on the keyboard of the faulty computer and email help@its.uq.edu.au to inform us of the problem.

How do I print in the labs?

Labs are linked with the UQ Library's printing system. In order to print, you need to have print credit on your student card.

Learn more

How much disk space is on my H: drive?

Each student is allocated 100MB on their H: drive.

Can I adjust the air conditioning in a lab?

No. The temperatures are monitored daily. Email ITS if you feel the temperature is uncomfortable: help@its.uq.edu.au

Can I leave the computer locked and unattended?

No, the lock function is disabled. If the computer is left idle, it will log off within 15 minutes and any unsaved data will be lost.

Please ensure that you save any data on your H: drive or personal USB if you leave your computer for any length of time.

Can I store data on the Desktop or the local drives?

No. You should store any UQ-related files on your H: drive.