If you have questions regarding computers in a centrally controlled computer lab, please contact the ITS Service Desk on 3365 6000 or help@its.uq.edu.au 

Lab access and Code of Conduct

Failure to comply with these procedures may result in disciplinary action. Information about the University's policy on student misconduct can be found in the UQ Policies and Procedures Library, Section 3.60.04 - Student Integrity and Misconduct.

  1. Computer labs can only be used by students that are currently enrolled in a course. Alumni students cannot log into UQ computers.
  2. It is strictly forbidden to bring food, drinks, or pets into any computer lab
  3. Students are strictly forbidden from installing any software on lab computers. All installations of software are monitored.
  4. All internet traffic is recorded against your account and will be monitored.
  5. Internet access is provided for teaching and course-related work only.
  6. All users must adhere to the Internet Code of Practice.
  7. Accessing pornographic, gambling and gaming websites is strictly forbidden.

Frequently asked questions

How do I log into computers in the lab?

Students will require a UQ sign-in username and password to log in to the computers in the labs. This is the same username and password used to log onto my UQ and mySI-net. If you are enrolled in a course, you will have access to login. Staff can also use their UQ sign-in username and password to log into the lab computers.

What do I do if I have forgotten my password?

You can reset your password using the Password Reset page. If you experience issues with the page, you can contact the ITS Service Desk on 3365 6000.

What software is available on lab computers?

The following software is installed on all centrally controlled lab computers:

  • Adobe Reader DC
  • Adobe Flash
  • App-V 5 SP1 Client
  • Managesoft Flexera
  • Internet Explorer
  • Citrix Receiver
  • Microsoft Office
  • Silverlight
  • Sophos Antivirus
  • Cisco AnyConnect
  • Endnote
  • VLC
  • Google Chrome
  • Firefox

What should I do if a computer in the lab is faulty?

If you find a computer that appears to be faulty, please check that the problem occurs only on that computer by logging into a different computer. Then, on a red 'Out of order' card (usually located close to front door of the lab), record the date and a description of the problem. For example, "Monitor will not turn on”, “Keyboard button J is not working” or "computer does not start up". Please leave the card on the keyboard of the faulty computer and email help@its.uq.edu.au to inform the IT staff of the problem.

How do I print in the labs?

The labs are linked to the UQ Library printing system.  In order to print, you need to have print credit on your student card. You can recharge your printing credit from an automatic dispensing machine located in the library, or top-up your credit online, using a credit card, through the Library's Paper Cut printing application.

How much disk space do I have on my Home (H:) drive?

Each student is allocated 100MB on their H drive.

Can I adjust the air conditioning in a lab?

No. The temperatures are monitored daily. If you feel that the temperature is uncomfortable, please contact ITS at help@its.uq.edu.au

Can I leave the computer locked and unattended?

No, the lock function is disabled. If the computer is left idle, it will log off within 15 minutes and any unsaved data will be lost. Please ensure that you save any data on your network (H: drive) or personal USB if you leave your computer for any length of time.

Can I store data on the Desktop or the local drives?

No. You should store any UQ-related files on your Home (H:) drive.