If you're having trouble logging in, the following suggestions may assist you.

Students please note that your student email account has a separate password to your UQ student account.

Find your UQ username

UQ students

Your student username begins with a lower case ‘s’ followed by the first seven digits of your student number. Your student number was emailed to you before you started at UQ.

If your student number begins with a 3, then your username may begin with an ‘s’ followed by the middle six digits of your student number.

UQ staff

Your staff username typically begins with 'uq' and is followed by the first initial of your given name and the first five letters of your surname. For example: uqjcitiz.

Because many staff share the same surnames and first initials, staff usernames can also contain numbers. For example: uqjciti3.

If you are still unsure, contact the ITS Service Desk on 3365 6000. Please note that before disclosing any user details, such as usernames, we are required to verifiy your identity. 

Register your mobile number for password requests

Registering your mobile phone number with UQ can help you gain access to your password without having to contact the Service Desk.

UQ students

Students can update their mobile phone number in mySI-net, using the 'Telephone Numbers' section under 'Personal Details'. If you are still having issues setting this, students can visit an AskUs desk, located in the main library of each campus.

UQ staff

Staff can enter their mobile phone number under their personal details section in MyAurion. Be sure to save the changes made once completed. Your mobile phone number will update across all systems overnight and can then be used for retrieving a new password.

When entering your mobile number, please do not enter anything other than numbers (e.g. no + symbol), and do not include a country code. 

It's important to note that international phone numbers do not work with the SMS alert system. You will require an Australian mobile service number in order to continue.

Forgot your password?

If you have already registered your mobile phone number, you can use the password reset page to request a new one.

If setting your new password is rejected or not secure enough, take a look at our guidelines for setting a secure password.

Still having issues?

If you need further assistance with your password, you can call or visit us on campus. 

Staff
Phone: 336 56000
Email: help@its.uq.edu.au
Location: level 2 of the Prentice Centre.

Students
Phone: 336 56000
Email: help@its.uq.edu.au
Location: Please visit AskUS located in any of the libraries.