My password isn't working
If you're a UQ student or staff member, you can go to the password reset page to reset your UQ account password.
TRI account passwords
External user (nk) account passwords
Library members (alumni, community and hospital)
My username isn't working
Students
Your UQ student account username is based on your student number but is slightly different.
If your student number begins with a 4:
Your username starts with an ‘s’ followed by the first seven digits of your student number. For example, if your student number is 49871234, your username is s4987123.
If your student number begins with a 3:
These are older student numbers and have two possible combinations. Your username will either start with an:
- ‘s’ followed by the middle six digits of your student number. Drop the first and last digits from your student number and use the remaining digits. For example, if your student number is 31234567, your username is s123456.
- 's' followed by the first seven digits of your student number. For example, if your student number is 31234567, your username is s3123456.
Staff
Most staff usernames begin with 'uq', followed by the first initial of your given name and the first five letters of your surname. For example: uqjblogg.
Because many staff members can have the same surnames and first initials, usernames can also contain numbers. For example: uqjblog3.
TRI accounts
External user (nk) accounts
Get more help
If you still can't log in successfully, you can call or visit us on campus.
Students
Phone: (07) 3346 4312
Contact: AskUs in the UQ Library
Staff
Phone: (07) 3365 6000
Visitors
Phone: (07) 3365 6000
Library members (alumni, community and hospital, etc.)
Phone: (07) 3346 4312
Contact: AskUs in the UQ Library