The following reference guide will help you setup and maintain a secure password for your UQ user account. Once you have read the information you can change your password using the Password Change page.  

What are the recommendations for a good password?

Password MUST and MUST NOTs:

The system will not permit the new password if it breaches any of the criteria below:



  • use at least eight characters
  • use at least one letter (a-z, A-Z)
  • use at least one non-letter character
    e.g. digits 0-9 or allowed special character*
  • be changed at least once every twelve months for staff** 
  • use & ? ! " @ \ or a space
  • use anything too similar to your current password
  • use anything similar to a single dictionary word or common term or phrase
  • use your name, phone number or other ID information previously supplied to UQ
  • use the same password you have used before
  • use a password on any other system

*Allowed special characters shown below:
 #  $  %  '  (       )  *  +  ,  -  /  :  ;  <  =  >  [  ]  ^  _  `  {  |  }  ~

**Students are encouraged to follow this example.

Top Tips:

The following tips can help you to create a strong password:

  • Use five UNRELATED words with some non-alphabetic characters or deliberate misspelling. There are many ways to find random words, such as asking five different people for a word, looking for street signs on your commute, or flipping the pages of a book. Try to create a "pass phrase" that is easy for you to remember but long enough that it is difficult for a computer to crack.
  • Take the first letter from each word of a phrase to form an easily remembered non-word.
  • Include allowed special characters (numbers, symbols), but do not replace o with 0 and I with 1 or other obvious combinations.
  • Mix upper and lower case letters, but avoid capitalising only the first or last letter (e.g. Mich37bo is not as secure as mICh37Bo).
  • Avoid using any date as your password.
  • Avoid using personal information, even your maiden name, car registration number, address, or family member’s name.
  • Avoid duplicating characters (aaabbbccc) or keyboard patterns (qwertyuiop) which can be seen by someone watching you type.



To keep your password secure remember:

  • Never leave an account logged in and walk away.
  • Never write your password down near your computer. It's preferable not to write your password down at all. If you forget your password, you can have it reset.
  • Never give your password to ANYONE.
  • Never select "remember password" in a web browser. 


How can I change/clear passwords saved in my web browser?

The steps for this will be different depending on the web browser you are using. Please consult the vendors website, your local IT support or the ITS Service Desk (3365 6000) if you require assistance. 

Google Chrome on Windows: Control-Shift-Delete

Firefox on Windows: Settings > Options > Security > Saved Logins

Firefox on Apple: Select the Apple menu > Preferences > Security (older versions of Firefox will list this as Privacy) > Saved Passwords > View Saved Passwords

Internet Explorer: Tools > Internet Options  > Content > Autocomplete > Settings > Delete autocomplete history

Microsoft Edge: More Actions (three horizontal dots top right of screen) > Settings > View advanced settings > Privacy and services > Manage my saved passwords

Safari: Select the Safari menu > Preferences > Autofull > Usernames and Passwords > Edit 

Note that for Apple you can also use the Keychain utility to clear passwords. 

*Please note for security reasons it is recommended that you do NOT save passwords in web browsers.

How can I update my password in my smartphone?

  • After changing your password, your phone should automatically prompt you to enter your new password when you try and check your mail or log onto eduroam.
  • For iPhone/iPad, if you are not automatically prompted to enter the new password, simply reinstall the appropriate profile (Email/eduroam).
  • For other devices, if you are not automatically prompted to enter the new password, this can usually be changed in the Settings area of your phone. Please contact your local IT support or the ITS Service Desk (3365 6000) for further assistance.

Why is Outlook no longer working after entering my new password?

Due to the way Outlook functions, after you enter your new password you may need to log off your computer and log back on again.

You may also find that Outlook is continuing to use your old password because it is stored in your device's cache. The pocess for clearing this cache will depend on the device you are using.

For Windows 10, search google for "outlook credential manager".

For Apple, select Applicatiions > Utilities > Keychain Access.  Select Passwords then remove your email password. 


I changed my password and now eduroam doesn't work

This is usually caused by eduroam continuing to use your old password. You will need to get rid of your old eduroam settings so that you can put in the new password. 


What if someone asks for my password?

You should NEVER give your password to anyone else. Anyone who has your password may perform acts using your account for which YOU MAY BE HELD ACCOUNTABLE. 

What if I think my account is compromised?

If your password appears to have been changed by someone else; new files appear in your area; any of your own files disappear from your area; or if your time of last login is not what you expect, please ring the ITS Service Desk (3365 6000).

How can I change my password?

To change your password visit the change password page

Why am I now unable to Print from my Mac?

To Continue using your printer you will need to Forget it in Keychain.

Please follow the below steps to Forget your Printer in Keychain.

Select Applications > Utilities > Keychain Access.  Select Passwords 

Once you have started the Keychain application, a list of stored keychains will appear. 

On the left of the window under Category select Passwords. This will show all your saved passwords.

Select the Network Printer password for deletion (this should be the name of your printer)

Once Deleted you will need to send a document to print. Depending on your OS X version, the system may either prompt directly for the password.

If the status shows up as "On Hold (Authentication Required)", click Resume and you will be prompted to enter your UQ credentials.

You will need to enter the username in the following format uq\uqusername & your uq password.