When a staff member leaves UQ they receive an email from ITS outlining what to do, should they wish to save emails and files associated with their staff account. However, there are cases where it is appropriate that a staff member's UQ account remains active after their employment with the University ceases. Outlined below are the cases where this is permissible and what the staff member or department needs to do prior to the account being removed.

You are a current postgraduate student

If you are a postgraduate student (Research & Higher Degree or Professional Doctorate) you are entitled to your retain your current staff email and Internet access. Please send an email to ITS Client Services with your name, student number, UQ username, and indicate that you are a postgraduate student. We will update your information and your services will not be affected.

You are continuing in a UQ position that is not recorded through Aurion (HR system)

If you are continuing employment at UQ in a position not held within Aurion (paid or unpaid), and you require your account to remain active, the relevant department will need to apply to have your account employment status changed. Please have your HR officer send an email to accounts@its.uq.edu.au, with your UQ username, an end date for the account and their authorisation.

You are a retiring academic staff member

If you are a retiring academic you are entitled to retain your email address. Please send an email to ITS Client Services with your name, staff number, staff username, and indicate that you are a retiring academic. We will update your information, and your email service will not be affected. Email for life does not apply to academic staff who leave UQ, they must be retiring. Accounts with no activity for a period of 6 months will be terminated.

You are not leaving employment at UQ

If you believe you are currently employed at The University of Queensland, or you still need, or are entitled to retain your Internet access for another reason please request that your department supervisor send authorisation as soon as possible to ITS Client Services.

If your department requires further clarification and information please call ITS Client Services on (07) 3365 6000 and we will be happy to help.