Email the ITS Service Desk to request a change of email address change: help@its.uq.edu.au

In your email, include the following information:

  • Your student number 
  • A list of preferred new email addresses (in case you can't get your first preference)
  • An alternate email address to contact you at 
  • A phone number.

You must also write a statement confirming you understand your mailbox may be deleted during the address change process, and you have backed up any important information.

Email address guidelines

For all new email addresses, a full-stop must come before your last name. 

Your new email address must also be based on your name in mySI-net

Example name: Jonathan Scott Citizen

The following address formats are accepted:

  • jonathan.citizen
  • jonathan.s.citizen
  • jon.citizen
  • j.citzen
  • jon.citizen
  • jon.s.citizen
  • j.s.citizen
  • js.citizen
  • scott.citizen
  • s.citizen

The following are not accepted:

  • Nicknames
  • First name only
  • Last name only
  • Initalised last name.

All email addresses are subject to availability.

Before you request

Think carefully before requesting a change. You will need to backup everything attached your current account ID. It is your responsibility to ensure your files and messages are backed up. 

Change requests are not immediately processed – they can take between 24 and 48 hours. Until the change is processed, you should redirect your current email to an alternate account. 

Once the change has taken place, emails directed to your old address will be bounced back to the sender.