In order to request an email address change, please email the ITS ServiceDesk. In this email, please include the following information:

  • Your full student number 
  • A list of email addresses you would like to change to, in case I can't get your first preference 
  • An alternative email contact point 
  • A phone number 
  • A statement that you understand your mailbox may be deleted during the address change process, and you have backed up any important information on your account

Email/ID address guidelines

Only the following formats are accepted.

Example name: Jonathan Scott Citizen

  • jonathan.citizen
  • jonathan.s.citizen
  • jon.citizen
  • j.citzen
  • jon.citizen
  • jon.s.citizen
  • j.s.citizen
  • js.citizen
  • scott.citizen
  • s.citizen

A dot (period) must prefix lastname

Email addresses must be based on your name in SI-net

NO nicknames

NO firstname only

NO lastname only

NO initalised last name

Email/ID addresses are subject to availability.

Before you request

  • Think carefully before requesting a change as you will need to backup everything attached your current LIVE ID (Email, Spaces, Sky Drive etc) beforehand.
  • As your existing account is being altered, it is your responsibility to backup your Email, Spaces, Sky Drive etc.
  • Requests for changes are not immediately processed. As such, you should redirect your current live ID to an alternative account as emails will still be sent your current @uqconnect.edu.au email address until your request has been processed.

Once the change has taken place, your existing Live ID will be altered. E-mails directed to this address will be returned to their sender.

Email/ID changes can take 24-48hrs.