If you're a UQ student or staff member and you're not on campus, you can access UQ resources through a virtual private network. 

What's a virtual private network?

A virtual private network (VPN) lets you securely connect your external computer or device to a private network (such as the University's network).

The connection will act as if it is on the actual private network. This will give you full access to most services found on the University's network, such as certain web pages, drives, library information etc.

What does it cost?

  • UQ staff and students: Free
  • UQ-affiliated staff: $13.20 per 6 months (including GST)

VPN access is automatically extended to current UQ staff and students.

UQ-affiliated staff need to apply for VPN access. Email the Service Desk to discuss your options: help@its.uq.edu.au

How to connect

If you have been given VPN access on your UQ account, follow these two steps to connect:

1. Consult with relevant IT support staff. Some schools, faculties, centres etc. may have their own firewalls on their servers. IT support staff will be able to advise whether the VPN will work for you.

2. Follow the VPN instructions. The instructions will walk you through everything you need to do to access the UQ VPN, from downloading software to connecting to UQ servers from your device. The process may take about 10 minutes or so.

After completing these two steps you should have full access to the UQ network no matter where you are.

Where can I use a VPN?

If you're off campus, then the VPN is the only way to have full access to UQ's online resources.

Some parts of the UQ network have restricted options for external visitors. Using a VPN lets you to avoid these limitations and gives you the same access to resources as when you are on campus.

Will downloads count against my quota allowance?

Yes. All data transmitted during a VPN connection will count towards your UQ download quota allowance.

If you make a VPN connection to use certain online UQ resources, you can also still browse other internet pages while using the VPN – these will also count towards your quota. 

Should I use a VPN on campus?

Generally, you don't need to use a VPN on St Lucia or Gatton campuses.

At Herston campus, however, you must have a VPN installed and set up if you are trying to access the wireless network.

At other UQ locations, the only way you can access specific services is also via the VPN.