We have detected you are using a machine at UQ and you do not currently have an active Internet Session. Any externally hosted content will not appear unless you have an active Internet session. Please create an Internet session by going to https://login.uq.edu.au

SI-net Upgrade 2016

Service NOT available during period
Service affected: SI-net
Start: 7 Oct 2016, 5:00 PM
End: 9 Oct 2016, 6:00 PM
Login to request notification
SI-net will be undergoing a scheduled system upgrade and will be unavailable to all users from 5pm Friday 7th October until 6:00pm Sunday 9th October

During the outage the Online Applications system will remain in operation but integration to and from SI-net will be suspended.

Read-only web services for Courses and Programs and my.UQ will be redirected to a static copy of the SI-net production database during the SI-net outage.

Hazardous Works: Blackboard Database Maintenance

Reduced service delivery during period
Service affected: Blackboard
Start: 2 Oct 2016, 5:00 AM
End: 2 Oct 2016, 5:30 AM
Login to request notification
The Learn.UQ Blackboard system will be undergoing maintenance operations on Sunday 2nd October between 5:00am and 5:30am. There may be minor service interruptions during this period. Maintenance is required to ensure reliable and secure operation of systems. We apologise for the inconvenience this may cause.

Loss of VM Network

Reduced service delivery during period
Service affected: VMware PRN DC
Start: 29 Sep 2016, 4:50 PM
End: Unknown
Login to request notification
A network change this afternoon (CR# 2053), around 4-5pm, may have caused some network issues with VMs running on the PRN Virtual Infrastructure.

NOC and SVG are working to resolve this issue.

Speed issues on eduroam

Reduced service delivery during period
Service affected: Wireless Network
Start: 23 Sep 2016, 1:33 PM
End: Unknown
Login to request notification
ITS have identified random slow 512 kbps speeds accessing internet content on eduroam. A workaround has been found by visiting https://logout.uq.edu.au/ on the device to return to higher speeds.

vCenter Access Intermittent

Reduced service delivery during period
Service affected: VMware GPN DC
Start: 20 Sep 2016, 8:16 AM
End: Unknown
Login to request notification
Following a failed upgrade to vSphere version 6.0, GPN vCenter access is intermittent. vSphere webcient is not functioning.

Technicians are working to fix the issue. Please use the vSphere client from a windows machine to access the vCenter inventory.

No virtual machines are affected.
Update: 21 Sep 2016, 5:08 PM
Issue causing the upgrade to fail has been identified. Fix will be applied an upgrade completed Tuesday next week (27/9/2016).

ITS Survey System Checkbox Upgrade

Resolved
Service affected: Checkbox
Start: 29 Sep 2016, 6:00 PM
End: 29 Sep 2016, 6:30 PM
Login to request notification
The ITS survey system Checkbox will be upgraded to v2016_Q2.
Resolution: 29 Sep 2016, 6:30 PM
Automatic resolution.

Oracle Batch Server (sinix) unavailable

Resolved
Service affected: Oracle Database Administration
Start: 29 Sep 2016, 5:58 PM
End: 29 Sep 2016, 8:33 PM
Login to request notification
An unexpected outage is currently affecting the batch server sinix that might possibly impact Control-M tasks scheduled to run on the Oracle Database Tier.
Resolution: 29 Sep 2016, 8:33 PM
The unscheduled unavailability of the batch server for the Oracle database tier (sinix) has been resolved. We apologise for any inconvenience that may have resulted from this outage.
Update: 29 Sep 2016, 9:40 PM
The unscheduled unavailability of the batch server for the Oracle database tier (sinix) has been resolved. We apologise for any inconvenience that may have resulted from this outage.

Hazardous Works: Blackboard Database Maintenance

Resolved
Service affected: Blackboard
Start: 25 Sep 2016, 5:00 AM
End: 25 Sep 2016, 5:55 AM
Login to request notification
The Learn.UQ Blackboard system will be undergoing maintenance operations on Sunday 25 September between 5:00am and 5:30am. There may be minor service interruptions during this period. Maintenance is required to ensure reliable and secure operation of systems. We apologise for the inconvenience this may cause.
Update: 25 Sep 2016, 5:55 AM
There was an unexpected outage to Blackboard as a result of this maintenance. Blackboard returned to service at 5:55am
Resolution: 25 Sep 2016, 5:30 AM
Automatic resolution.

B67 -Chamberlain moving Agg switches to New Fibre Path

Resolved
Service affected: Building Networks
Start: 24 Sep 2016, 4:00 PM
End: 24 Sep 2016, 5:00 PM
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Aggregation switches will be connected to hawk and Falcon Routers through FN2 Fibre Node
Resolution: 24 Sep 2016, 5:00 PM
Automatic resolution.

Moving layer 3 connectivity of Level4 and level5 switches at Chamberlain (B35) to Eagle and Kite

Resolved
Service affected: Building Networks
Start: 24 Sep 2016, 8:00 AM
End: 24 Sep 2016, 4:00 PM
Login to request notification
Resolution: 24 Sep 2016, 4:00 PM
Automatic resolution.

Echo360 Maintenance

Resolved
Service affected: Echo360 MySQL Database Servers
Start: 24 Sep 2016, 6:30 AM
End: 24 Sep 2016, 7:00 AM
Login to request notification
Echo360 is unavailable while maintenance is performed on the underlying database.
Resolution: 24 Sep 2016, 7:00 AM
Automatic resolution.

Update Drupal CMS to release v1.22.0

Resolved
Service affected: CMS - ITS Drupal
Start: 22 Sep 2016, 8:00 AM
End: 22 Sep 2016, 4:00 PM
Login to request notification
The following updates will affect live sites, stage sites and sandbox sites using the Standard template.

Improvements
Added an information icon style to notices. Uses a new class of .notice--information or .notice--info
Ensured blocked login notices are displayed to users so they are aware why a login failed.
Allowed Endnote .ens files to be uploaded to the file browser.
Allowed .xml files to be uploaded to the file browser.
Added a research area heading to the profile page to provide context for this content.
Allowed tags to be rendered as select list in Views filters.
Added permission for editor, site builder and site coordinator to use the Video Pane component.

Bug fixes
Updated date visibility rule for event registration buttons to compare time in the users corresponding timezone.
Fixed libguide widget not rendering data.
Fixed Person profile image thumbnail from becoming too small to see in the edit screen on smaller screens.

Resolution: 22 Sep 2016, 4:00 PM
Automatic resolution.

vCenter Access Intermittent

Resolved
Service affected: VMware CCR DC
Start: 20 Sep 2016, 5:18 AM
End: 21 Sep 2016, 5:05 PM
Login to request notification
Following a failed upgrade to vSphere version 6.0, CCR vCenter access is intermittent. vSphere webcient is not functioning.

Technicians are working to fix the issue. Please use the vSphere client from a windows machine to access the vCenter inventory.

No virtual machines are affected.
Resolution: 21 Sep 2016, 5:05 PM
A missing index in the database was causing the upgrade to fail. this was indetnified and recreated. Upgrade has sucessfully completed. This vCenter is available again, via https://uqvcccr01.soe.q.edu.au/vsphere-client

vCenter upgrade 5.5 to 6.0 update 2

Resolved
Service affected: VMware PRN DC
Start: 19 Sep 2016, 8:30 AM
End: 19 Sep 2016, 5:00 PM
Login to request notification
Upgrade all vSphere 5.5 vCenters to version 6 update 2.
Resolution: 19 Sep 2016, 5:00 PM
Automatic resolution.

Patch ISE servers to 1.3.245 to patch 8

Resolved
Service affected: Building Networks
Start: 18 Sep 2016, 9:00 PM
End: 18 Sep 2016, 11:00 PM
Login to request notification
Four ISE servers are to be patched with latest released patch from Cisco:

ice.cc.uq.edu.au
cream.cc.uq.edu.au
ise-pan1.soe.uq.edu.au
ise-pan2.soe.uq.edu.au

This change will have impact on TRI/OHC network authentication service, however, there is no connectivity impact on already connected devices.
Resolution: 18 Sep 2016, 11:00 PM
Automatic resolution.

Central Exchange Mail Services - OS Patching

Resolved
Service affected: Exchange Mail and Calendaring
Start: 17 Sep 2016, 9:00 AM
End: 17 Sep 2016, 1:00 PM
Login to request notification
As part of ongoing and proactive maintenance, some Exchange services will experience brief service interruptions.

Some Central Exchange users may experience small, intermittent interruptions to their mail and calendaring services during the scheduled maintenance window.

ITS apologises for any inconveniences that this may cause.

This continual, proactive work being undertaken is to provide an ongoing high level of Exchange Mail service availability to the University community.
Resolution: 17 Sep 2016, 1:00 PM
Automatic resolution.

UQFILE File Serving Services - OS Patching

Resolved
Service affected: Windows File Serving - St Lucia
Start: 17 Sep 2016, 9:00 AM
End: 17 Sep 2016, 1:00 PM
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This outage is to facilitate regular monthly Operating System updates, security upgrades, and overall service improvements.

Clients of the UQFILE1 and UQFILE2 network name spaces will experience brief file serving service interruptions during the scheduled maintenance window.

ITS apologises for any inconvenience caused.

This continual, proactive work being undertaken is to provide an ongoing high level of File Serving availability to the University community.
Resolution: 17 Sep 2016, 1:00 PM
Automatic resolution.

SQL 2014 Clustered Database Services - OS Patching

Resolved
Service affected: SQL 2014 Clustered Database Hosting
Start: 17 Sep 2016, 9:00 AM
End: 17 Sep 2016, 1:00 PM
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This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 17 Sep 2016, 1:00 PM
Automatic resolution.

SQL 2008 Clustered Database Services - OS Patching

Resolved
Service affected: SQL 2008R2 Clustered Database Hosting
Start: 17 Sep 2016, 9:00 AM
End: 17 Sep 2016, 1:00 PM
Login to request notification
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the legacy UQMSSQL SQL 2008 R2 cluster will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 17 Sep 2016, 1:00 PM
Automatic resolution.

Urgent Learn.UQ Blackboard system maintenance

Resolved
Service affected: Blackboard
Start: 16 Sep 2016, 4:00 AM
End: 16 Sep 2016, 5:00 AM
Login to request notification
The Learn.UQ Blackboard system will be unavailable during urgent maintenance on Friday 16th September from 4:00AM to 5:00AM. We apologise for the inconvenience this may cause.
Resolution: 16 Sep 2016, 5:00 AM
Automatic resolution.

Monthly Windows Patching - Faculty Servers

Resolved
Service affected: Faculty Server Infrastructure
Start: 15 Sep 2016, 6:00 PM
End: 15 Sep 2016, 10:00 PM
Login to request notification
Faculty servers will undergo monthly Windows patching and services will be offline while servers are rebooting during this process.
Resolution: 15 Sep 2016, 10:00 PM
Automatic resolution.

Bypass SERVER VPN from Sabre firewall

Resolved
Service affected: Core Network
Start: 15 Sep 2016, 5:30 PM
End: 15 Sep 2016, 7:00 PM
Login to request notification
This change is to bypass NGDC server traffics (SERVER VPN as the container) from current Sabre firewall pairs according to design.
Resolution: 15 Sep 2016, 7:00 PM
Automatic resolution.

An unscheduled outage is impacting parts of St Lucia

Resolved
Service affected: Networks
Start: 13 Sep 2016, 2:01 PM
End: 13 Sep 2016, 2:06 PM
Login to request notification
ITS are investigating
Resolution: 13 Sep 2016, 2:06 PM
A configuration change on campus distribution routers "Claw" and "Wing" caused the CPU on both these devices to become overloaded. All networks connected to this distribution pair went down as a result. The problem was resolved by reverting this change. Impacted services included: Network service in many buildings at St Lucia Campus. IP Telephony services Name resolution services

Update Drupal CMS to release v1.20.0

Resolved
Service affected: CMS - ITS Drupal
Start: 13 Sep 2016, 8:00 AM
End: 13 Sep 2016, 2:00 PM
Login to request notification
The following updates will affect live sites, stage sites and sandbox sites using the Standard template.

Improvements:
* Added uq_moderation which configures workbench for simple content moderation of all content types
* Automate profile import on cron, running nightly by default
* Display internal links in Snippets using friendly urls instead of system urls.
* Added permission for editor, site builder, site coordinator and administrator to use Big Menu
* Added summary field to Structured Page
* Added ability to upload images with .JPEG extension in CKFinder
* Added ability to upload files with .XML extension in CKFinder
* Added ability to filter teams on Our People page using taxonomy terms
* Added spacing between multiple positions for profile display
* Added prefix of organisation unit for profile import
* Added a 3 column option to pane grid
* Added ability to tag team with taxonomy terms
* Added ability to filter team by tag on our people page
* Updated default content of our people page to display teams with tag filter (existing page would require manual updates if tag filter for team is required)
* Added permission to allow administrator, editor, site builder and site coordinator to use bigmenu
* Added organisation title prefix during profile import
* Added margin to separate multiple positions in profile display

Bug fixes:
* Fixed permission of Panels to allow site builder to edit existing panels
* Fixed display issue where project summaries would be misaligned in the Teaser viewmode when no funding source is set.
* Enabled ajax pager in vertical content list view to avoid loading a new page when using the view pagination
* Fixed display of menu on administration screen when the menu item has more than 3 levels
* Fixed permission allowing user to upload a profile image for imported profiles if photos are not available in Data Hub

Technical upgrades under the hood:
* Patched panels.
* Patched ctools.
Resolution: 13 Sep 2016, 2:00 PM
Automatic resolution.

RCD Tests GPN DC

Resolved
Service affected: Data Centre
Start: 13 Sep 2016, 7:00 AM
End: 13 Sep 2016, 7:30 AM
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Electrical contractors will carry out RCD tests in the GPN data centre during the scheduled window.

No service outage is expected.
Resolution: 13 Sep 2016, 7:30 AM
Automatic resolution.

Org Unit Update: Faculty of Medicine

Resolved
Service affected: Active Directory
Start: 12 Sep 2016, 5:00 PM
End: 12 Sep 2016, 5:30 PM
Login to request notification
Update: Change did not proceed 6/9/16, rescheduled for 12/9/16.

To keep Active Directory in line with the official UQ Organisational Unit structure, the following changes will be made in this window:

Executive Dean Medicine and Biomedical Sciences RENAMED Executive Dean Medicine
Faculty of Medicine and Biomedical Sciences RENAMED Faculty of Medicine
Diamantina Institute MOVED to Research Dean
UQ Centre for Clinical Research MOVED to Research Dean

It is expected that all users, groups, mail-enabled lists, computer accounts and group policy objects will continue to function as normal after this change. If services are addressing these OUs or their child objects by a full LDAP path, these will need to be updated after the change to continue to work correctly.
Resolution: 12 Sep 2016, 5:30 PM
Org units updated.
Update: 8 Sep 2016, 11:21 AM
Change did not proceed 6/9/16, rescheduled for 12/9/16.
Resolution: 6 Sep 2016, 5:30 PM
Automatic resolution.

Delayed processing of OLA applicant communications via CRM

Resolved
Service affected: Online Applications - OLA
Start: 12 Sep 2016, 12:00 AM
End: 22 Sep 2016, 4:06 PM
Login to request notification
The OLA system is currently experiencing delays in processing applicant communications via the CRM.

Communications (including offer notifications) expected since September 12th may have be affected.

We are currently working on processing the backlog and will be in touch with stakeholders soon.
Resolution: 22 Sep 2016, 4:06 PM
The backlog of communications has been processed.
Update: 22 Sep 2016, 4:05 PM
All scheduled communications have now been sent.
Update: 21 Sep 2016, 8:26 AM
We are advised that all communications up to Monday 19th 5:30pm have now been sent. The remaining communications are still being processed and it is expected that the backlog will be fully-processed at some point today.

Turnitin service outage

Resolved
Service affected: Turnitin
Start: 9 Sep 2016, 3:00 PM
End: 9 Sep 2016, 3:35 PM
Login to request notification
advised by vendor that the service is currently experiencing an outage. No ETA on resolution.
Resolution: 9 Sep 2016, 3:35 PM
vendor advised service available

Bypass Sabre firewall for SERVER VPN

Resolved
Service affected: Data Centre Network
Start: 8 Sep 2016, 5:30 PM
End: 8 Sep 2016, 6:30 PM
Login to request notification
This change is to bypass NGDC server traffics (SERVER VPN as the container) from current Sabre firewall pairs according to the design.

The NGDC network is not reachable during the change window.
Resolution: 8 Sep 2016, 6:30 PM
Automatic resolution.

VM migration from VSP to Nutanix storage - RUN2

Resolved
Service affected: VMware PRN DC
Start: 8 Sep 2016, 11:00 AM
End: 15 Sep 2016, 11:00 AM
Login to request notification
Execution of a script to relocate listed VMs currently running on the PRN-Front End VSP storage Nutanix cluster PRN-NTNX-Front End.
Resolution: 15 Sep 2016, 11:00 AM
Automatic resolution.

Landesk infrastructure and 2016.2 upgrade

Resolved
Service affected: LANDesk
Start: 7 Sep 2016, 6:00 PM
End: 7 Sep 2016, 8:00 PM
Login to request notification
The LANDesk system will be updated to the latest vendor supported version 2016.2 with hotfix 1, bringing with it bug fixes and new features. The most visible is some support for custom themes and 2 column forms in the new self-service interface: https://servicedesk.its.uq.edu.au/ServiceDesk.BridgeIT

The LANDesk system will also be moved to new infrastructure running on Server2012 and SQL Server 2014.
Resolution: 7 Sep 2016, 8:00 PM
Automatic resolution.

Apply ESXi patches to PRN Nutanix cluster

Resolved
Service affected: VMware PRN DC
Start: 7 Sep 2016, 10:30 AM
End: 7 Sep 2016, 12:30 PM
Login to request notification
Apply latest ESXi patches to Nutanix cluster. Nutanix cluster requires more manual intervention, therfeore submitting a minor change for this.
Resolution: 7 Sep 2016, 12:30 PM
Automatic resolution.

Network Performance issues

Resolved
Service affected: Building Networks
Start: 6 Sep 2016, 4:02 PM
End: 12 Sep 2016, 9:39 AM
Login to request notification
Network Performance issues have been reported in the following buildings :

Building 69
Building 99

We are unsure if other buildings are affected at this stage. ITS technicians are investigating.
We apologise for any inconvenience.
Resolution: 12 Sep 2016, 9:39 AM
An Issue has been identified and resolved by ITS NOC

Service Pack Upgrade and Java Fix

Resolved
Service affected: Backup
Start: 6 Sep 2016, 1:00 PM
End: 8 Sep 2016, 5:00 PM
Login to request notification
Upgrade commserve and media agents to SP14 and install Java fix on commserver
Resolution: 8 Sep 2016, 5:00 PM
Service pack update finished on all backup servers

Apply ESXi patches to GPN Nutanix cluster

Resolved
Service affected: VMware GPN DC
Start: 6 Sep 2016, 12:30 PM
End: 6 Sep 2016, 4:30 PM
Login to request notification
Apply latest ESXi patches to Nutanix cluster. Nutanix cluster requires more manual intervention, therfeore submitting a minor change for this.
Resolution: 6 Sep 2016, 4:30 PM
Automatic resolution.

Apply ESXi patches to CCR Nutanix cluster

Resolved
Service affected: VMware CCR DC
Start: 6 Sep 2016, 10:30 AM
End: 6 Sep 2016, 12:30 PM
Login to request notification
Apply latest ESXi patches to Nutanix cluster. Nutanix cluster requires more manual intervention, therfeore submitting a minor change for this.
Resolution: 6 Sep 2016, 12:30 PM
Automatic resolution.

Echo360 Maintenance

Resolved
Service affected: Echo360 Servers
Start: 3 Sep 2016, 6:00 AM
End: 3 Sep 2016, 7:30 AM
Login to request notification
Echo will be unavailable while maintenance is performed on the application.
Resolution: 3 Sep 2016, 7:30 AM
Upgrade successful

Genie update for UHS server

Resolved
Service affected: Genie
Start: 1 Sep 2016, 5:30 PM
End: 1 Sep 2016, 6:00 PM
Login to request notification
Genie software being updated to 8.8.7
Resolution: 1 Sep 2016, 6:00 PM
Automatic resolution.

Echo360 Unavailable

Resolved
Service affected: Echo360 Servers
Start: 1 Sep 2016, 1:07 PM
End: 1 Sep 2016, 1:22 PM
Login to request notification
Echo360 was unavailable for a 15 minute window starting at 1:07pm.

Lecture recordings were not affected.
Resolution: 1 Sep 2016, 1:22 PM
Automatic resolution.

OLA Document Repository Outage

Resolved
Service affected: Online Applications - OLA Document Portal
Start: 1 Sep 2016, 8:45 AM
End: 1 Sep 2016, 9:20 AM
Login to request notification
The OLA document portal is currently experiencing an outage. Investigating.
Resolution: 1 Sep 2016, 9:20 AM
The FastCGI processes stopped responding due to suspected AWS network outage. Restarted the document portal processes.

Delegation of Authority offline for maintenance

Resolved
Service affected: Delegation of Authority
Start: 30 Aug 2016, 11:00 AM
End: 30 Aug 2016, 2:00 PM
Login to request notification
System maintenance will be performed on the Delegation of Authority to upgrade internal components
Resolution: 30 Aug 2016, 2:00 PM
Automatic resolution.

App Central offline for maintenance

Resolved
Service affected: App Central
Start: 30 Aug 2016, 11:00 AM
End: 30 Aug 2016, 2:00 PM
Login to request notification
System maintenance will be performed on the App Central to upgrade internal components
Resolution: 30 Aug 2016, 2:00 PM
Automatic resolution.

Online Academic Transcript offline for maintenance

Resolved
Service affected: Online Academic Transcript
Start: 30 Aug 2016, 11:00 AM
End: 30 Aug 2016, 2:00 PM
Login to request notification
System maintenance will be performed on the Online Academic Transcript to upgrade internal components
Resolution: 30 Aug 2016, 2:00 PM
Automatic resolution.

Update Drupal CMS to release v1.17.2 on production environment

Resolved
Service affected: CMS - ITS Drupal
Start: 30 Aug 2016, 8:00 AM
End: 30 Aug 2016, 2:00 PM
Login to request notification
The following updates will affect live sites using the Standard template.

If you experience any issues uploading images after this update, then clear all pages and cookies cached by your browser for the site.

See https://support.google.com/accounts/answer/32050?hl=en for instructions.

Please email webservices@uq.edu.au for assistance.

Improvements:
* Added ability to restrict access to individual content, images and files.
* Added bigmenu module to assist with managing menus containing hundreds of items.
* Added ability to upload mp3 files to the file browser.
* Added permission for Editors to edit Hero Banners.
* Added UQ Widget for Flickr galleries.
* Added the word Menu to the mobile menu button to improve usability.
* Added viewmode configuration for Student Story for Card, Card Compact, Compact.
* Changed ordering of UQ Research Areas on profile pages to alphabetical.
* Added a search form component to work with Elastic Search.
* Added ability for Site Coordinators to edit panel styles, such as Section.
* Added ability for Editors to view site reports such as Entity Form submissions.
* Removed permission for Site Coordinators to Create and Delete Rich Text panes.
* Removed permission for Site Coordinators to Create and Delete Rich Text with Link panes.
* Removed permission for Site Coordinators to Create and Delete Entity Reference panes.

Bug fixes:
* Fixed an issue that would allow teams with no published profiles to be selected in the staff directory.
* Allow Horizontal Content List and Vertical Content List views to accept multiple term IDs for filtering.
* Fixed large floated content inside accordions from becoming too large and flashing while the accordion is closing.
* Reverted change to main menu triggering the mobile menu at larger screen sizes to assist large tablet users due to unintended impact on small screen laptop users.
* Fixed an issue where the event registration button would not appear and disappear according to the registration dates.
* Fixed bug where using pagination on Past Events tab would cause Upcoming Events tab to disappear.
* Fixed an issue where accordion content would appear to flicker over the footer or other content below as the accordion opened.
* Fixed various minor bugs.

Technical upgrades under the hood:
* Upgraded ckfinder file and image browser to version 3.5.
* Upgraded admin_views module.
* Upgraded panels module.
* Added taxonomy_entity_access, taxonomy_entity_index, bigmenu modules.
* Created a tester content type for automated tests of non-featurised content types.
* Added an advisory message for users who are not logged into broadhop (external internet access).
* Added version of UQ Drupal CMS to site status report.


Resolution: 30 Aug 2016, 2:00 PM
Automatic resolution.

Eagle Router Emergency Reload

Resolved
Service affected: Building Networks
Start: 29 Aug 2016, 9:00 PM
End: 29 Aug 2016, 10:00 PM
Login to request notification
Eagle needs to be reloaded urgently to restore the network to a stable state.
Resolution: 29 Aug 2016, 10:00 PM
Automatic resolution.

Buildings connected to Eagle are impacted by network connectivity issues

Resolved
Service affected: Building Networks
Start: 29 Aug 2016, 10:25 AM
End: 31 Aug 2016, 2:10 PM
Login to request notification
High CPU issue is causing issues and ITS are working to resolve the issue.
Resolution: 31 Aug 2016, 2:10 PM
The issue has been identified and resolved

Eagle Router Software Upgrade

Resolved
Service affected: Building Networks
Start: 28 Aug 2016, 7:00 PM
End: 28 Aug 2016, 8:00 PM
Login to request notification
A software upgrade is required on Eagle router to bring it up to our standard code and resolve a high CPU issue.
Resolution: 28 Aug 2016, 8:00 PM
Automatic resolution.

new my.UQ Authentication currently not available

Resolved
Service affected: new myUQ for Students
Start: 27 Aug 2016, 7:25 AM
End: 27 Aug 2016, 6:50 PM
Login to request notification
Users are currently unable to access the authenticated new my.UQ. portal. Support staff are currently investigating.

Users can still access my.uq authenticated services including email, via https://old.my.uq.edu.au/
Resolution: 27 Aug 2016, 6:50 PM
Loss of production Elasticsearch. Reconfigured to use staging ES instance. Investigating to the cause of loss of production ES instance.

Switchover Databases Back to Crackle

Resolved
Service affected: Oracle Tier 1 DB Hosting
Start: 27 Aug 2016, 6:00 AM
End: 27 Aug 2016, 7:00 AM
Login to request notification
Switchover Databases Back to Crackle
Resolution: 27 Aug 2016, 7:00 AM
Automatic resolution.

Switch Software Upgrades - Remote Sites

Resolved
Service affected: Building Networks
Start: 26 Aug 2016, 8:00 PM
End: 27 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at the following sites:

Heron Island
Bundaberg
Toxicology
Logan GPS Super Clinic
Moreton Bay
Resolution: 27 Aug 2016, 3:00 AM
Automatic resolution.

Update Drupal CMS to release v1.17.2 on production environment

Resolved
Service affected: CMS - ITS Drupal
Start: 26 Aug 2016, 8:00 AM
End: 26 Aug 2016, 11:20 AM
Login to request notification
The following updates will affect live sites using the Standard template.

Improvements:
* Added ability to restrict access to individual content, images and files.
* Added bigmenu module to assist with managing menus containing hundreds of items.
* Added ability to upload mp3 files to the file browser.
* Added permission for Editors to edit Hero Banners.
* Added UQ Widget for Flickr galleries.
* Added the word Menu to the mobile menu button to improve usability.
* Added viewmode configuration for Student Story for Card, Card Compact, Compact.
* Changed ordering of UQ Research Areas on profile pages to alphabetical.
* Added a search form component to work with Elastic Search.
* Added ability for Site Coordinators to edit panel styles, such as Section.
* Added ability for Editors to view site reports such as Entity Form submissions.
* Removed permission for Site Coordinators to Create and Delete Rich Text panes.
* Removed permission for Site Coordinators to Create and Delete Rich Text with Link panes.
* Removed permission for Site Coordinators to Create and Delete Entity Reference panes.

Bug fixes:
* Fixed an issue that would allow teams with no published profiles to be selected in the staff directory.
* Allow Horizontal Content List and Vertical Content List views to accept multiple term IDs for filtering.
* Fixed large floated content inside accordions from becoming too large and flashing while the accordion is closing.
* Reverted change to main menu triggering the mobile menu at larger screen sizes to assist large tablet users due to unintended impact on small screen laptop users.
* Fixed an issue where the event registration button would not appear and disappear according to the registration dates.
* Fixed bug where using pagination on Past Events tab would cause Upcoming Events tab to disappear.
* Fixed an issue where accordion content would appear to flicker over the footer or other content below as the accordion opened.
* Fixed various minor bugs.

Technical upgrades under the hood:
* Upgraded ckfinder file and image browser to version 3.5.
* Upgraded admin_views module.
* Upgraded panels module.
* Added taxonomy_entity_access, taxonomy_entity_index, bigmenu modules.
* Created a tester content type for automated tests of non-featurised content types.
* Added an advisory message for users who are not logged into broadhop (external internet access).
* Added version of UQ Drupal CMS to site status report.
Resolution: 26 Aug 2016, 11:20 AM
Deployment of 1.17.2 to production has been postponed for sites on using standard template, and will be rescheduled.

Customs PABX: Intercampus calls network down

Resolved
Service affected: PABX Voice Services
Start: 26 Aug 2016, 1:30 AM
End: 26 Aug 2016, 9:45 AM
Login to request notification
Customs house extensions interconnection link is down and calls are routed across carrier network. Technicians are investigating.

Inbound and outbound calls are not affected only inter-campus calls.
Resolution: 26 Aug 2016, 9:45 AM
NOC visit onsite.

Switch Software Upgrades - Remote Sites

Resolved
Service affected: Building Networks
Start: 25 Aug 2016, 8:00 PM
End: 26 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at the following sites:

Customs House
Central Plaza
Resolution: 26 Aug 2016, 3:00 AM
Automatic resolution.

Airport reception database offline for maintenance

Resolved
Service affected: Airport Reception Database
Start: 25 Aug 2016, 11:00 AM
End: 25 Aug 2016, 2:00 PM
Login to request notification
System maintenance will be performed on the Airport reception database to upgrade internal components
Resolution: 25 Aug 2016, 2:00 PM
Automatic resolution.

Online Academic Transcript offline for maintenance

Resolved
Service affected: Online Academic Transcript
Start: 25 Aug 2016, 11:00 AM
End: 25 Aug 2016, 2:00 PM
Login to request notification
System maintenance will be performed on the Online Academic Transcript to upgrade internal components
Resolution: 25 Aug 2016, 2:00 PM
Automatic resolution.

App Central offline for maintenance

Resolved
Service affected: App Central
Start: 25 Aug 2016, 11:00 AM
End: 25 Aug 2016, 2:00 PM
Login to request notification
System maintenance will be performed on the App Central to upgrade internal components
Resolution: 25 Aug 2016, 2:00 PM
Automatic resolution.

Delegation of Authority offline for maintenance

Resolved
Service affected: Delegation of Authority
Start: 25 Aug 2016, 11:00 AM
End: 25 Aug 2016, 2:00 PM
Login to request notification
System maintenance will be performed on the Delegation of Authority to upgrade internal components
Resolution: 25 Aug 2016, 2:00 PM
Automatic resolution.

Switch Software Upgrades - Remote Sites

Resolved
Service affected: Building Networks
Start: 24 Aug 2016, 8:00 PM
End: 25 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at the following sites:

St Andrews
Warwick
Rockhampton
Cleveland
Ecosciences Precinct - Boggo Road
Resolution: 25 Aug 2016, 3:00 AM
Automatic resolution.

PABX inbound & Outbound Issues: StLucia Site

Resolved
Service affected: PABX Voice Services
Start: 24 Aug 2016, 10:00 AM
End: 24 Aug 2016, 11:40 AM
Login to request notification
Problem making and receiving external calls to StLucia campus.
Update: 24 Aug 2016, 11:40 AM
Carrier identified and restored services
Update: 24 Aug 2016, 11:10 AM
Outbound calls are being automatically routed with limited availability. Inbound calls still being investigated by carrier technicians.
Update: 24 Aug 2016, 10:36 AM
Carrier has been notified and technicians are investigating

Update Drupal CMS to release v1.17.2 on stage environment

Resolved
Service affected: CMS - ITS Drupal
Start: 24 Aug 2016, 8:00 AM
End: 24 Aug 2016, 3:15 PM
Login to request notification
The following updates will affect sites in the stage environment using the Standard template. Live sites are not affected.

Improvements:
* Added ability to restrict access to individual content, images and files.
* Added bigmenu module to assist with managing menus containing hundreds of items.
* Added ability to upload mp3 files to the file browser.
* Added permission for Editors to edit Hero Banners.
* Added UQ Widget for Flickr galleries.
* Added the word Menu to the mobile menu button to improve usability.
* Added viewmode configuration for Student Story for Card, Card Compact, Compact.
* Changed ordering of UQ Research Areas on profile pages to alphabetical.
* Added a search form component to work with Elastic Search.
* Added ability for Site Coordinators to edit panel styles, such as Section.
* Added ability for Editors to view site reports such as Entity Form submissions.
* Removed permission for Site Coordinators to Create and Delete Rich Text panes.
* Removed permission for Site Coordinators to Create and Delete Rich Text with Link panes.
* Removed permission for Site Coordinators to Create and Delete Entity Reference panes.

Bug fixes:
* Fixed an issue that would allow teams with no published profiles to be selected in the staff directory.
* Allow Horizontal Content List and Vertical Content List views to accept multiple term IDs for filtering.
* Fixed large floated content inside accordions from becoming too large and flashing while the accordion is closing.
* Reverted change to main menu triggering the mobile menu at larger screen sizes to assist large tablet users due to unintended impact on small screen laptop users.
* Fixed an issue where the event registration button would not appear and disappear according to the registration dates.
* Fixed bug where using pagination on Past Events tab would cause Upcoming Events tab to disappear.
* Fixed an issue where accordion content would appear to flicker over the footer or other content below as the accordion opened.
* Fixed various minor bugs.

Technical upgrades under the hood:
* Upgraded ckfinder file and image browser to version 3.5.
* Upgraded admin_views module.
* Upgraded panels module.
* Added taxonomy_entity_access, taxonomy_entity_index, bigmenu modules.
* Created a tester content type for automated tests of non-featurised content types.
* Added an advisory message for users who are not logged into broadhop (external internet access).
* Added version of UQ Drupal CMS to site status report.

Resolution: 24 Aug 2016, 3:15 PM
Automatic resolution.

Eduroam and Visitor wireless network maintenance

Resolved
Service affected: Wireless Network
Start: 23 Aug 2016, 10:00 PM
End: 23 Aug 2016, 11:00 PM
Login to request notification
Network maintenance window is needed for ITS to stabilise the wireless network at St Lucia and Herston sites. Two 5 min outages will occur during the change window.
Resolution: 23 Aug 2016, 11:00 PM
Automatic resolution.

Switch Software Upgrades - Remote Sites

Resolved
Service affected: Building Networks
Start: 23 Aug 2016, 8:00 PM
End: 24 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at the following sites:

Kenmore
Foundation Year
Bowman House
Dayboro
Dalby
Resolution: 24 Aug 2016, 3:00 AM
Automatic resolution.

Switch Software Upgrades - Remote Sites

Resolved
Service affected: Building Networks
Start: 22 Aug 2016, 8:00 PM
End: 23 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at the following sites:

Indoooroopilly Mine
Toowoomba
QEII
Harvey Bay
Nambour
Wolston Park
Resolution: 23 Aug 2016, 3:00 AM
Automatic resolution.

Aurion and My Aurion not available during maintenance.

Resolved
Service affected: Aurion
Start: 20 Aug 2016, 7:30 AM
End: 20 Aug 2016, 10:00 AM
Login to request notification
Aurion and My Aurion will be unavailable from 7:30AM to 11:00AM on Saturday, 20 August 2016 for system maintenance. We apologise for any inconvenience this may cause.
Resolution: 20 Aug 2016, 10:00 AM
Upgrade completed, Aurion and My Aurion are now up and available for users.

Adobe Connect Maintenance

Resolved
Service affected: Adobe Connect
Start: 20 Aug 2016, 6:45 AM
End: 20 Aug 2016, 8:15 AM
Login to request notification
The Adobe Connect system will be undergoing maintenance operations on Saturday 20th August between 6:45am and 8:15am. The service will be unavailable during this period.

Maintenance is required to ensure reliable and secure operation of systems. We apologise for the inconvenience this may cause.
Resolution: 20 Aug 2016, 8:15 AM
Automatic resolution.

Blackboard Maintenance

Resolved
Service affected: Blackboard File Servers
Start: 20 Aug 2016, 5:00 AM
End: 20 Aug 2016, 6:30 AM
Login to request notification
The Learn.UQ Blackboard system will be undergoing maintenance operations on Saturday 20th August between 5:00am and 6:30am. The service will not be available during this period.

Maintenance is required to ensure reliable and secure operation of systems. We apologise for the inconvenience this may cause.
Resolution: 20 Aug 2016, 6:30 AM
Automatic resolution.

Management Switch Software Upgrades - CCR DC

Resolved
Service affected: Data Centre Network
Start: 19 Aug 2016, 7:00 PM
End: 19 Aug 2016, 11:30 PM
Login to request notification
Software upgrade for all management switches in CCR DC.
Resolution: 19 Aug 2016, 11:30 PM
Automatic resolution.

Indial range at Mine site

Resolved
Service affected: PABX Voice Services
Start: 19 Aug 2016, 10:00 AM
End: 23 Aug 2016, 10:25 AM
Login to request notification
Indooroopilly Mine site: 0733465800 - 0733465999 is unable to receive external calls. Reported to carrier and investigating cause. Impacts external inbound calls to x65800 to x65999 only, internal and outbound calls work.
Resolution: 23 Aug 2016, 10:25 AM
Carrier restored services

Prentice OS patching vCenter

Resolved
Service affected: VMware PRN DC
Start: 18 Aug 2016, 7:00 PM
End: 18 Aug 2016, 8:00 PM
Login to request notification
Application of OS monthly patches. Reboot of vCenter server.
Resolution: 18 Aug 2016, 8:00 PM
Automatic resolution.

GPNorth OS patching vCenter

Resolved
Service affected: VMware GPN DC
Start: 18 Aug 2016, 7:00 PM
End: 18 Aug 2016, 8:00 PM
Login to request notification
Application of OS monthly patches. Reboot of vCenter server.
Resolution: 18 Aug 2016, 8:00 PM
Automatic resolution.

CCR OS patching vCenter

Resolved
Service affected: VMware CCR DC
Start: 18 Aug 2016, 7:00 PM
End: 18 Aug 2016, 8:00 PM
Login to request notification
Application of OS monthly patches. Reboot of vCenter server.
Resolution: 18 Aug 2016, 8:00 PM
Automatic resolution.

Gatton OS patching vCenter

Resolved
Service affected: VMware Gatton DC
Start: 18 Aug 2016, 7:00 PM
End: 18 Aug 2016, 8:00 PM
Login to request notification
Application of OS monthly patches. Reboot of vCenter server.
Resolution: 18 Aug 2016, 8:00 PM
Automatic resolution.

Management Switch Software Upgrades - GPN3

Resolved
Service affected: Data Centre Network
Start: 18 Aug 2016, 7:00 PM
End: 18 Aug 2016, 11:30 PM
Login to request notification
Software upgrade for all management switches in GPN3.
Resolution: 18 Aug 2016, 11:30 PM
Automatic resolution.

Monthly Windows Patching - Faculty Servers

Resolved
Service affected: Faculty Server Infrastructure
Start: 18 Aug 2016, 6:00 PM
End: 18 Aug 2016, 10:00 PM
Login to request notification
Faculty servers will undergo monthly Windows patching and services will be offline while servers are rebooting during this process.
Resolution: 18 Aug 2016, 10:00 PM
Automatic resolution.

Moving SMI VMware infrastructure to Prentice DC

Resolved
Service affected: SMI VMware Cluster
Start: 18 Aug 2016, 3:00 PM
End: 19 Aug 2016, 9:00 AM
Login to request notification
Building 47A to be vacated by SMI staff 18/8/2016 and as a part of this the VMware infrastructure will be moved to the Prentice data centre which requires reconfiguration of the SMI subnet for data centre network switches. No service will be available to SMI servers during this time as previously arranged with SMI staff.
Resolution: 19 Aug 2016, 9:00 AM
Automatic resolution.

UQ Drupal panel editing issue

Resolved
Service affected: CMS - ITS Drupal
Start: 18 Aug 2016, 2:50 PM
End: 19 Aug 2016, 3:40 PM
Login to request notification
There is currently an issue which prevents editing panel pages on the stage environment.

Editing of other content is not affected.

This does not affect live sites.

Resolution: 19 Aug 2016, 3:40 PM
Applied patches to relevant servers and edit ability for panels is now available on staging once again.
Resolution: 19 Aug 2016, 3:40 PM
Apply patches to relevant servers.

Wireless Building 27A UQ Centre

Resolved
Service affected: Wireless Network
Start: 18 Aug 2016, 11:30 AM
End: 24 Aug 2016, 1:00 PM
Login to request notification
Some clients may experience reduced WiFi coverage
Resolution: 24 Aug 2016, 1:00 PM
Access points are back online

Management Switch Software Upgrades - Prentice DC1

Resolved
Service affected: Data Centre Network
Start: 15 Aug 2016, 7:00 PM
End: 15 Aug 2016, 11:30 PM
Login to request notification
Software upgrade for all management switches in Prentice DC1.
Resolution: 15 Aug 2016, 11:30 PM
Automatic resolution.

Long Pocket has no power

Resolved
Service affected: Building Networks
Start: 15 Aug 2016, 1:10 PM
End: 15 Aug 2016, 2:22 PM
Login to request notification
We have been informed that power has been lost at Long Pocket. P&F are currently investigating the issue.
Resolution: 15 Aug 2016, 2:22 PM
Energex have restored power. No cause of fault provided by Energex.

Blackboard slow response times

Resolved
Service affected: Blackboard
Start: 15 Aug 2016, 10:00 AM
End: 15 Aug 2016, 10:35 AM
Login to request notification
Learn.UQ (Blackboard) is currently experiencing slow response times. Engineers are currently investigating.
Resolution: 15 Aug 2016, 10:35 AM
Blackboard response times have returned to normal.

SQL 2008 Clustered Database Services - OS Patching

Resolved
Service affected: SQL 2008R2 Clustered Database Hosting
Start: 13 Aug 2016, 9:00 AM
End: 13 Aug 2016, 1:00 PM
Login to request notification
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the legacy UQMSSQL SQL 2008 R2 cluster will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 13 Aug 2016, 1:00 PM
Automatic resolution.

SQL 2014 Clustered Database Services - OS Patching

Resolved
Service affected: SQL 2014 Clustered Database Hosting
Start: 13 Aug 2016, 9:00 AM
End: 13 Aug 2016, 1:00 PM
Login to request notification
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 13 Aug 2016, 1:00 PM
Automatic resolution.

UQFILE File Serving Services - OS Patching

Resolved
Service affected: Windows File Serving - St Lucia
Start: 13 Aug 2016, 9:00 AM
End: 13 Aug 2016, 1:00 PM
Login to request notification
This outage is to facilitate regular monthly Operating System updates, security upgrades, and overall service improvements.

Clients of the UQFILE1 and UQFILE2 network name spaces will experience brief file serving service interruptions during the scheduled maintenance window.

ITS apologises for any inconvenience caused.

This continual, proactive work being undertaken is to provide an ongoing high level of File Serving availability to the University community.
Resolution: 13 Aug 2016, 1:00 PM
Automatic resolution.

Central Exchange Mail Services - OS Patching

Resolved
Service affected: Exchange Mail and Calendaring
Start: 13 Aug 2016, 9:00 AM
End: 13 Aug 2016, 1:00 PM
Login to request notification
As part of ongoing and proactive maintenance, some Exchange services will experience brief service interruptions.

Some Central Exchange users may experience small, intermittent interruptions to their mail and calendaring services during the scheduled maintenance window.

ITS apologises for any inconveniences that this may cause.

This continual, proactive work being undertaken is to provide an ongoing high level of Exchange Mail service availability to the University community.
Resolution: 13 Aug 2016, 1:00 PM
Automatic resolution.

UQ Events

Resolved
Service affected: UQ Events
Start: 13 Aug 2016, 8:00 AM
End: 13 Aug 2016, 12:00 PM
Login to request notification
The UQ Events website will be offline for system upgrades.
Resolution: 13 Aug 2016, 12:00 PM
Automatic resolution.

Pre-2009 archived section of the Courses and Programs website

Resolved
Service affected: Courses & Programs / UQ Study
Start: 13 Aug 2016, 8:00 AM
End: 13 Aug 2016, 12:00 PM
Login to request notification
The pre-2009 archived section of the Courses and Programs website will be offline for system upgrade.

Please Note: the main post-2009 system will not be affected by this outage.
Resolution: 13 Aug 2016, 12:00 PM
Automatic resolution.

IMS Login page Issue

Resolved
Service affected: Internet Management Service
Start: 13 Aug 2016, 8:00 AM
End: 13 Aug 2016, 8:30 AM
Login to request notification
login.uq.edu.au is currently unable to handle requests.

Users will have issues connecting to the internet on wired connections.
Resolution: 13 Aug 2016, 8:30 AM
Login portal is now fully operating. A brief interruption to the web hosting architecture has been resolved.

Network outage for some users at JD Story level 5 and 7

Resolved
Service affected: Networks
Start: 12 Aug 2016, 8:24 AM
End: 12 Aug 2016, 9:00 AM
Login to request notification
RCD testing has caused two network switch failures. ITS are currently replacing the failed devices.
Resolution: 12 Aug 2016, 9:00 AM
RCD power testing had caused two network switches to fail and they were replaced.

UniFi Upgrade 2016

Resolved
Service affected: UniFi
Start: 11 Aug 2016, 5:00 PM
End: 15 Aug 2016, 8:00 AM
Login to request notification
Please note that UniFi will be unavailable from 5pm Thursday 11 August until 8am Monday 15 August 2016 due to an essential system upgrade.
Resolution: 15 Aug 2016, 8:00 AM
Automatic resolution.

VM migration to new Nutanix cluster

Resolved
Service affected: VMware GPN DC
Start: 11 Aug 2016, 11:30 AM
End: 18 Aug 2016, 11:30 AM
Login to request notification
Execution of a script to relocate all VMs currently running on the NTNX-GPnorth01 Nutanix cluster to the new NTNX-GPnorth Nutanix cluster.

All virtual machines residing on NTNX-GPNorth01 cluster.

These are:
apophis
architect
ausapp02
auselk2
auswebdb
bastet
ca-iaappdev
cega-winonline
charon
CIPDD-TetraQ
collab
collab1
cwaitest1
deimos
dev-bam
dev-bdds
earth-moocs-dev
fbs-pum01
fbs-pum02
fbs-pum03
fit-kanboard
focus
gridlock
ise-pan1
its-liferay-dev
its-msdeploy1
its-sdfe02
its-sdfe04
its-timesheet-dev
lepton
listdev
meet2
munchkin
mx4
NAAS
ogre
persian
persuasion
podwebprint
polock
prismweb02
procat
pststbat1
pststbat2
pststbat3
ragdoll
sci-fmdev01
sinet-pum01
sinet-pum02
skaro
sweyn
template-OEL7x64Unix-skel.20150612
template-OL7-base
template-UB14-base
template-UB16-base
testmachine1
tiger
toro
troll
uq-appspace-dev
uq-bkpxy3
uq-bkpxy4
uq-meetfms
uq-meet-stag2
uq-mspweb02
uq-o365-mgmt
uq-pcut-dev
uqp-dsfdbdev2
uqp-dsfdbdev4
uqp-dsfwebdev2
uqp-dsfwebdev3
uqp-dsfwebdev4
uqppoddata
uqppodwebserver
uqpterm
uq-spluswebdev
uqvcvdp4
uqvcvdp7
uq-vivotek1
vcs-sl3
vet-rxwapp2
vet-rxwappdev
Resolution: 18 Aug 2016, 11:30 AM
Automatic resolution.

ADVDONPD database upgrade to Oracle 12c

Resolved
Service affected: eDonations
Start: 11 Aug 2016, 6:00 AM
End: 11 Aug 2016, 12:00 PM
Login to request notification
The eDonations production database will be migrated from the current SPARC infrastructure to Linux infrastructure.

ADVDONPD will be upgraded from Oracle 11.2.0.3 to Oracle 12.1.0.2.
Resolution: 11 Aug 2016, 12:00 PM
Automatic resolution.

Urgent Learn.UQ Blackboard system maintenance

Resolved
Service affected: Blackboard
Start: 10 Aug 2016, 5:00 AM
End: 10 Aug 2016, 6:00 AM
Login to request notification
The Learn.UQ Blackboard system will be unavailable during urgent maintenance on Wednesday 10th August from 5:00AM to 6:00AM.

We apologise for the inconvenience this may cause.
Resolution: 10 Aug 2016, 6:00 AM
Automatic resolution.

Eduroam Wireless Network Connectivity Issues

Resolved
Service affected: Wireless Network
Start: 9 Aug 2016, 10:20 AM
End: 9 Aug 2016, 10:55 AM
Login to request notification
Some users are experiencing issues accessing internal and external resources when connected to Eduroam.
Resolution: 9 Aug 2016, 10:55 AM
Cause of this issues was due to a hardware failure.

SI-net login test is incorrectly reporting that SI-net is down

Resolved
Service affected: SI-net
Start: 9 Aug 2016, 12:01 AM
End: 9 Aug 2016, 11:59 PM
Login to request notification
The SI-net login test is incorrectly reporting that SI-net is down, however it isnt.

A recently deployed HTML update has broken the login test. The Xymon script has been updated to reflect the changes.
Resolution: 9 Aug 2016, 11:59 PM
Automatic resolution.

Switch Software Upgrades - Remote Hospitals

Resolved
Service affected: Building Networks
Start: 8 Aug 2016, 8:00 PM
End: 9 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at the following sites:

Ipswich Hospital
Redcliffe Hospital
Wesley Hospital
Prince Charles Hospital
Redlands Hospital
Caboulture Hospital
Greenslopes Hospital
Resolution: 9 Aug 2016, 3:00 AM
Automatic resolution.

Some staging sites rolled back

Resolved
Service affected: CMS - ITS Drupal
Start: 8 Aug 2016, 10:00 AM
End: 8 Aug 2016, 2:00 PM
Login to request notification
Due to an issue discovered during deployment, the scheduled updates for today have been postponed. These will be rescheduled for another day.

Some sites in the staging environment were rolled back to their state as they were yesterday.

No live sites were impacted.
Resolution: 8 Aug 2016, 2:00 PM
Automatic resolution.

Update Drupal CMS to release v1.14.5

Resolved
Service affected: CMS - ITS Drupal
Start: 8 Aug 2016, 7:00 AM
End: 8 Aug 2016, 4:00 PM
Login to request notification
The following updates will affect live sites, stage sites and sandbox sites using the Standard template.

Improvements:
* Added ability to restrict access to individual content, images and files.
* Added bigmenu module to assist with managing menus containing hundreds of items.
* Added mp3 support for ckfinder Files resource.
* Added permission for Editors to edit Hero Banners.
* Added UQ Widget for Flickr galleries. uq-widget:flickr-gallery:account:Set ID
* Added the word Menu to the mobile menu button to improve usability.
* Added version of UQ Drupal CMS to site status report.

Bug fixes:
* Fixed an issue that would allow teams with no published profiles to be selected in the staff directory.
* Allow Horizontal Content List and Vertical Content List views to accept multiple term IDs for filtering.
* Fixed large floated content inside accordions from becoming large and flashing while the accordion is closing.
* Reverted change to main menu triggering the mobile menu at larger screen sizes to assist large tablet users due to unintended impact on small screen laptop users.
* Fixed various minor bugs.

Technical upgrades under the hood:
* Upgraded ckfinder file and image browser.
* Upgraded admin_views module.
* Added taxonomy_entity_access, taxonomy_entity_index, bigmenu modules.
Resolution: 8 Aug 2016, 4:00 PM
Automatic resolution.

Aurion and My Aurion unavailable.

Resolved
Service affected: Aurion
Start: 6 Aug 2016, 6:00 AM
End: 6 Aug 2016, 11:00 AM
Login to request notification
Aurion and My Aurion will be unavailable from 6:00AM to 11:00AM on Saturday, 6 August 2016 for system maintenance. We apologise for any inconvenience this may cause.
Resolution: 6 Aug 2016, 11:00 AM
Automatic resolution.

Switch Software Upgrades - Pinjarra Hills

Resolved
Service affected: Building Networks
Start: 4 Aug 2016, 8:00 PM
End: 5 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at Pinjarra Hills.
Resolution: 5 Aug 2016, 3:00 AM
Automatic resolution.

Switch Software Upgrades - PA Hospital

Resolved
Service affected: Building Networks
Start: 4 Aug 2016, 8:00 PM
End: 5 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at PA Hospital.
Resolution: 5 Aug 2016, 3:00 AM
Automatic resolution.

Switch Software Upgrades - Mater Hospital

Resolved
Service affected: Building Networks
Start: 4 Aug 2016, 8:00 PM
End: 5 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at the Mater Hospital.
Resolution: 5 Aug 2016, 3:00 AM
Automatic resolution.

Switch Software Upgrades - Herston Campus

Resolved
Service affected: Building Networks
Start: 3 Aug 2016, 8:00 PM
End: 4 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at Herston.
Resolution: 4 Aug 2016, 3:00 AM
Automatic resolution.

Switch Software Upgrades - Long Pocket Campus

Resolved
Service affected: Building Networks
Start: 2 Aug 2016, 8:00 PM
End: 3 Aug 2016, 2:00 AM
Login to request notification
Software upgrade for all building switches at Long Pocket.
Resolution: 3 Aug 2016, 2:00 AM
Automatic resolution.

turnitin service unavailable

Resolved
Service affected: Turnitin
Start: 2 Aug 2016, 8:08 AM
End: 2 Aug 2016, 8:27 AM
Login to request notification
The turnitin service is currently unavailable, Technicians are investigating.
Update: 2 Aug 2016, 8:27 AM
Turnitin service is now available

Learn.UQ Intermittently Unavailable

Resolved
Service affected: Blackboard
Start: 1 Aug 2016, 10:02 AM
End: 1 Aug 2016, 10:30 AM
Login to request notification
Learn.UQ (Blackboard) is currently experiencing intermittent service availability.

Engineers are currently investigating.
Resolution: 1 Aug 2016, 10:30 AM
Learn.UQ (Blackboard) has now returned to service. The problem was caused by communications between the Blackboard servers.