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Switch Software Upgrades - Remote Sites

Resolved
Service affected: Building Networks
Start: 24 Aug 2016, 8:00 PM
End: 25 Aug 2016, 3:00 AM
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Software upgrade for all building switches at the following sites:

St Andrews
Warwick
Rockhampton
Cleveland
Ecosciences Precinct - Boggo Road
Resolution: 25 Aug 2016, 3:00 AM
Automatic resolution.

PABX inbound & Outbound Issues: StLucia Site

Resolved
Service affected: PABX Voice Services
Start: 24 Aug 2016, 10:24 AM
End: 24 Aug 2016, 11:10 AM
Login to request notification
Problem making and receiving external calls to StLucia campus.
Resolution: 24 Aug 2016, 11:10 AM
Carrier identified and restored services
Update: 24 Aug 2016, 11:10 AM
Outbound calls are being automatically routed with limited availability. Inbound calls still being investigated by carrier technicians.
Update: 24 Aug 2016, 10:36 AM
Carrier has been notified and technicians are investigating

Update Drupal CMS to release v1.17.2 on stage environment

Resolved
Service affected: CMS - ITS Drupal
Start: 24 Aug 2016, 8:00 AM
End: 24 Aug 2016, 3:15 PM
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The following updates will affect sites in the stage environment using the Standard template. Live sites are not affected.

Improvements:
* Added ability to restrict access to individual content, images and files.
* Added bigmenu module to assist with managing menus containing hundreds of items.
* Added ability to upload mp3 files to the file browser.
* Added permission for Editors to edit Hero Banners.
* Added UQ Widget for Flickr galleries.
* Added the word Menu to the mobile menu button to improve usability.
* Added viewmode configuration for Student Story for Card, Card Compact, Compact.
* Changed ordering of UQ Research Areas on profile pages to alphabetical.
* Added a search form component to work with Elastic Search.
* Added ability for Site Coordinators to edit panel styles, such as Section.
* Added ability for Editors to view site reports such as Entity Form submissions.
* Removed permission for Site Coordinators to Create and Delete Rich Text panes.
* Removed permission for Site Coordinators to Create and Delete Rich Text with Link panes.
* Removed permission for Site Coordinators to Create and Delete Entity Reference panes.

Bug fixes:
* Fixed an issue that would allow teams with no published profiles to be selected in the staff directory.
* Allow Horizontal Content List and Vertical Content List views to accept multiple term IDs for filtering.
* Fixed large floated content inside accordions from becoming too large and flashing while the accordion is closing.
* Reverted change to main menu triggering the mobile menu at larger screen sizes to assist large tablet users due to unintended impact on small screen laptop users.
* Fixed an issue where the event registration button would not appear and disappear according to the registration dates.
* Fixed bug where using pagination on Past Events tab would cause Upcoming Events tab to disappear.
* Fixed an issue where accordion content would appear to flicker over the footer or other content below as the accordion opened.
* Fixed various minor bugs.

Technical upgrades under the hood:
* Upgraded ckfinder file and image browser to version 3.5.
* Upgraded admin_views module.
* Upgraded panels module.
* Added taxonomy_entity_access, taxonomy_entity_index, bigmenu modules.
* Created a tester content type for automated tests of non-featurised content types.
* Added an advisory message for users who are not logged into broadhop (external internet access).
* Added version of UQ Drupal CMS to site status report.

Resolution: 24 Aug 2016, 3:15 PM
Automatic resolution.

Eduroam and Visitor wireless network maintenance

Resolved
Service affected: Wireless Network
Start: 23 Aug 2016, 10:00 PM
End: 23 Aug 2016, 11:00 PM
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Network maintenance window is needed for ITS to stabilise the wireless network at St Lucia and Herston sites. Two 5 min outages will occur during the change window.
Resolution: 23 Aug 2016, 11:00 PM
Automatic resolution.

Switch Software Upgrades - Remote Sites

Resolved
Service affected: Building Networks
Start: 23 Aug 2016, 8:00 PM
End: 24 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at the following sites:

Kenmore
Foundation Year
Bowman House
Dayboro
Dalby
Resolution: 24 Aug 2016, 3:00 AM
Automatic resolution.

Switch Software Upgrades - Remote Sites

Resolved
Service affected: Building Networks
Start: 22 Aug 2016, 8:00 PM
End: 23 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at the following sites:

Indoooroopilly Mine
Toowoomba
QEII
Harvey Bay
Nambour
Wolston Park
Resolution: 23 Aug 2016, 3:00 AM
Automatic resolution.

Aurion and My Aurion not available during maintenance.

Resolved
Service affected: Aurion
Start: 20 Aug 2016, 7:30 AM
End: 20 Aug 2016, 10:00 AM
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Aurion and My Aurion will be unavailable from 7:30AM to 11:00AM on Saturday, 20 August 2016 for system maintenance. We apologise for any inconvenience this may cause.
Resolution: 20 Aug 2016, 10:00 AM
Upgrade completed, Aurion and My Aurion are now up and available for users.

Adobe Connect Maintenance

Resolved
Service affected: Adobe Connect
Start: 20 Aug 2016, 6:45 AM
End: 20 Aug 2016, 8:15 AM
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The Adobe Connect system will be undergoing maintenance operations on Saturday 20th August between 6:45am and 8:15am. The service will be unavailable during this period.

Maintenance is required to ensure reliable and secure operation of systems. We apologise for the inconvenience this may cause.
Resolution: 20 Aug 2016, 8:15 AM
Automatic resolution.

Blackboard Maintenance

Resolved
Service affected: Blackboard File Servers
Start: 20 Aug 2016, 5:00 AM
End: 20 Aug 2016, 6:30 AM
Login to request notification
The Learn.UQ Blackboard system will be undergoing maintenance operations on Saturday 20th August between 5:00am and 6:30am. The service will not be available during this period.

Maintenance is required to ensure reliable and secure operation of systems. We apologise for the inconvenience this may cause.
Resolution: 20 Aug 2016, 6:30 AM
Automatic resolution.

Management Switch Software Upgrades - CCR DC

Resolved
Service affected: Data Centre Network
Start: 19 Aug 2016, 7:00 PM
End: 19 Aug 2016, 11:30 PM
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Software upgrade for all management switches in CCR DC.
Resolution: 19 Aug 2016, 11:30 PM
Automatic resolution.

Indial range at Mine site

Resolved
Service affected: PABX Voice Services
Start: 19 Aug 2016, 10:00 AM
End: 23 Aug 2016, 10:25 AM
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Indooroopilly Mine site: 0733465800 - 0733465999 is unable to receive external calls. Reported to carrier and investigating cause. Impacts external inbound calls to x65800 to x65999 only, internal and outbound calls work.
Resolution: 23 Aug 2016, 10:25 AM
Carrier restored services

Prentice OS patching vCenter

Resolved
Service affected: VMware PRN DC
Start: 18 Aug 2016, 7:00 PM
End: 18 Aug 2016, 8:00 PM
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Application of OS monthly patches. Reboot of vCenter server.
Resolution: 18 Aug 2016, 8:00 PM
Automatic resolution.

GPNorth OS patching vCenter

Resolved
Service affected: VMware GPN DC
Start: 18 Aug 2016, 7:00 PM
End: 18 Aug 2016, 8:00 PM
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Application of OS monthly patches. Reboot of vCenter server.
Resolution: 18 Aug 2016, 8:00 PM
Automatic resolution.

CCR OS patching vCenter

Resolved
Service affected: VMware CCR DC
Start: 18 Aug 2016, 7:00 PM
End: 18 Aug 2016, 8:00 PM
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Application of OS monthly patches. Reboot of vCenter server.
Resolution: 18 Aug 2016, 8:00 PM
Automatic resolution.

Gatton OS patching vCenter

Resolved
Service affected: VMware Gatton DC
Start: 18 Aug 2016, 7:00 PM
End: 18 Aug 2016, 8:00 PM
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Application of OS monthly patches. Reboot of vCenter server.
Resolution: 18 Aug 2016, 8:00 PM
Automatic resolution.

Management Switch Software Upgrades - GPN3

Resolved
Service affected: Data Centre Network
Start: 18 Aug 2016, 7:00 PM
End: 18 Aug 2016, 11:30 PM
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Software upgrade for all management switches in GPN3.
Resolution: 18 Aug 2016, 11:30 PM
Automatic resolution.

Monthly Windows Patching - Faculty Servers

Resolved
Service affected: Faculty Server Infrastructure
Start: 18 Aug 2016, 6:00 PM
End: 18 Aug 2016, 10:00 PM
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Faculty servers will undergo monthly Windows patching and services will be offline while servers are rebooting during this process.
Resolution: 18 Aug 2016, 10:00 PM
Automatic resolution.

Moving SMI VMware infrastructure to Prentice DC

Resolved
Service affected: SMI VMware Cluster
Start: 18 Aug 2016, 3:00 PM
End: 19 Aug 2016, 9:00 AM
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Building 47A to be vacated by SMI staff 18/8/2016 and as a part of this the VMware infrastructure will be moved to the Prentice data centre which requires reconfiguration of the SMI subnet for data centre network switches. No service will be available to SMI servers during this time as previously arranged with SMI staff.
Resolution: 19 Aug 2016, 9:00 AM
Automatic resolution.

UQ Drupal panel editing issue

Resolved
Service affected: CMS - ITS Drupal
Start: 18 Aug 2016, 2:50 PM
End: 19 Aug 2016, 3:40 PM
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There is currently an issue which prevents editing panel pages on the stage environment.

Editing of other content is not affected.

This does not affect live sites.

Resolution: 19 Aug 2016, 3:40 PM
Applied patches to relevant servers and edit ability for panels is now available on staging once again.
Resolution: 19 Aug 2016, 3:40 PM
Apply patches to relevant servers.

Wireless Building 27A UQ Centre

Resolved
Service affected: Wireless Network
Start: 18 Aug 2016, 11:30 AM
End: 24 Aug 2016, 1:00 PM
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Some clients may experience reduced WiFi coverage
Resolution: 24 Aug 2016, 1:00 PM
Access points are back online

Management Switch Software Upgrades - Prentice DC1

Resolved
Service affected: Data Centre Network
Start: 15 Aug 2016, 7:00 PM
End: 15 Aug 2016, 11:30 PM
Login to request notification
Software upgrade for all management switches in Prentice DC1.
Resolution: 15 Aug 2016, 11:30 PM
Automatic resolution.

Long Pocket has no power

Resolved
Service affected: Building Networks
Start: 15 Aug 2016, 1:10 PM
End: 15 Aug 2016, 2:22 PM
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We have been informed that power has been lost at Long Pocket. P&F are currently investigating the issue.
Resolution: 15 Aug 2016, 2:22 PM
Energex have restored power. No cause of fault provided by Energex.

Blackboard slow response times

Resolved
Service affected: Blackboard
Start: 15 Aug 2016, 10:00 AM
End: 15 Aug 2016, 10:35 AM
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Learn.UQ (Blackboard) is currently experiencing slow response times. Engineers are currently investigating.
Resolution: 15 Aug 2016, 10:35 AM
Blackboard response times have returned to normal.

SQL 2008 Clustered Database Services - OS Patching

Resolved
Service affected: SQL 2008R2 Clustered Database Hosting
Start: 13 Aug 2016, 9:00 AM
End: 13 Aug 2016, 1:00 PM
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This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the legacy UQMSSQL SQL 2008 R2 cluster will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 13 Aug 2016, 1:00 PM
Automatic resolution.

SQL 2014 Clustered Database Services - OS Patching

Resolved
Service affected: SQL 2014 Clustered Database Hosting
Start: 13 Aug 2016, 9:00 AM
End: 13 Aug 2016, 1:00 PM
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This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 13 Aug 2016, 1:00 PM
Automatic resolution.

UQFILE File Serving Services - OS Patching

Resolved
Service affected: Windows File Serving - St Lucia
Start: 13 Aug 2016, 9:00 AM
End: 13 Aug 2016, 1:00 PM
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This outage is to facilitate regular monthly Operating System updates, security upgrades, and overall service improvements.

Clients of the UQFILE1 and UQFILE2 network name spaces will experience brief file serving service interruptions during the scheduled maintenance window.

ITS apologises for any inconvenience caused.

This continual, proactive work being undertaken is to provide an ongoing high level of File Serving availability to the University community.
Resolution: 13 Aug 2016, 1:00 PM
Automatic resolution.

Central Exchange Mail Services - OS Patching

Resolved
Service affected: Exchange Mail and Calendaring
Start: 13 Aug 2016, 9:00 AM
End: 13 Aug 2016, 1:00 PM
Login to request notification
As part of ongoing and proactive maintenance, some Exchange services will experience brief service interruptions.

Some Central Exchange users may experience small, intermittent interruptions to their mail and calendaring services during the scheduled maintenance window.

ITS apologises for any inconveniences that this may cause.

This continual, proactive work being undertaken is to provide an ongoing high level of Exchange Mail service availability to the University community.
Resolution: 13 Aug 2016, 1:00 PM
Automatic resolution.

UQ Events

Resolved
Service affected: UQ Events
Start: 13 Aug 2016, 8:00 AM
End: 13 Aug 2016, 12:00 PM
Login to request notification
The UQ Events website will be offline for system upgrades.
Resolution: 13 Aug 2016, 12:00 PM
Automatic resolution.

Pre-2009 archived section of the Courses and Programs website

Resolved
Service affected: Courses & Programs / UQ Study
Start: 13 Aug 2016, 8:00 AM
End: 13 Aug 2016, 12:00 PM
Login to request notification
The pre-2009 archived section of the Courses and Programs website will be offline for system upgrade.

Please Note: the main post-2009 system will not be affected by this outage.
Resolution: 13 Aug 2016, 12:00 PM
Automatic resolution.

IMS Login page Issue

Resolved
Service affected: Internet Management Service
Start: 13 Aug 2016, 8:00 AM
End: 13 Aug 2016, 8:30 AM
Login to request notification
login.uq.edu.au is currently unable to handle requests.

Users will have issues connecting to the internet on wired connections.
Resolution: 13 Aug 2016, 8:30 AM
Login portal is now fully operating. A brief interruption to the web hosting architecture has been resolved.

Network outage for some users at JD Story level 5 and 7

Resolved
Service affected: Networks
Start: 12 Aug 2016, 8:24 AM
End: 12 Aug 2016, 9:00 AM
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RCD testing has caused two network switch failures. ITS are currently replacing the failed devices.
Resolution: 12 Aug 2016, 9:00 AM
RCD power testing had caused two network switches to fail and they were replaced.

UniFi Upgrade 2016

Resolved
Service affected: UniFi
Start: 11 Aug 2016, 5:00 PM
End: 15 Aug 2016, 8:00 AM
Login to request notification
Please note that UniFi will be unavailable from 5pm Thursday 11 August until 8am Monday 15 August 2016 due to an essential system upgrade.
Resolution: 15 Aug 2016, 8:00 AM
Automatic resolution.

VM migration to new Nutanix cluster

Resolved
Service affected: VMware GPN DC
Start: 11 Aug 2016, 11:30 AM
End: 18 Aug 2016, 11:30 AM
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Execution of a script to relocate all VMs currently running on the NTNX-GPnorth01 Nutanix cluster to the new NTNX-GPnorth Nutanix cluster.

All virtual machines residing on NTNX-GPNorth01 cluster.

These are:
apophis
architect
ausapp02
auselk2
auswebdb
bastet
ca-iaappdev
cega-winonline
charon
CIPDD-TetraQ
collab
collab1
cwaitest1
deimos
dev-bam
dev-bdds
earth-moocs-dev
fbs-pum01
fbs-pum02
fbs-pum03
fit-kanboard
focus
gridlock
ise-pan1
its-liferay-dev
its-msdeploy1
its-sdfe02
its-sdfe04
its-timesheet-dev
lepton
listdev
meet2
munchkin
mx4
NAAS
ogre
persian
persuasion
podwebprint
polock
prismweb02
procat
pststbat1
pststbat2
pststbat3
ragdoll
sci-fmdev01
sinet-pum01
sinet-pum02
skaro
sweyn
template-OEL7x64Unix-skel.20150612
template-OL7-base
template-UB14-base
template-UB16-base
testmachine1
tiger
toro
troll
uq-appspace-dev
uq-bkpxy3
uq-bkpxy4
uq-meetfms
uq-meet-stag2
uq-mspweb02
uq-o365-mgmt
uq-pcut-dev
uqp-dsfdbdev2
uqp-dsfdbdev4
uqp-dsfwebdev2
uqp-dsfwebdev3
uqp-dsfwebdev4
uqppoddata
uqppodwebserver
uqpterm
uq-spluswebdev
uqvcvdp4
uqvcvdp7
uq-vivotek1
vcs-sl3
vet-rxwapp2
vet-rxwappdev
Resolution: 18 Aug 2016, 11:30 AM
Automatic resolution.

ADVDONPD database upgrade to Oracle 12c

Resolved
Service affected: eDonations
Start: 11 Aug 2016, 6:00 AM
End: 11 Aug 2016, 12:00 PM
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The eDonations production database will be migrated from the current SPARC infrastructure to Linux infrastructure.

ADVDONPD will be upgraded from Oracle 11.2.0.3 to Oracle 12.1.0.2.
Resolution: 11 Aug 2016, 12:00 PM
Automatic resolution.

Urgent Learn.UQ Blackboard system maintenance

Resolved
Service affected: Blackboard
Start: 10 Aug 2016, 5:00 AM
End: 10 Aug 2016, 6:00 AM
Login to request notification
The Learn.UQ Blackboard system will be unavailable during urgent maintenance on Wednesday 10th August from 5:00AM to 6:00AM.

We apologise for the inconvenience this may cause.
Resolution: 10 Aug 2016, 6:00 AM
Automatic resolution.

Eduroam Wireless Network Connectivity Issues

Resolved
Service affected: Wireless Network
Start: 9 Aug 2016, 10:20 AM
End: 9 Aug 2016, 10:55 AM
Login to request notification
Some users are experiencing issues accessing internal and external resources when connected to Eduroam.
Resolution: 9 Aug 2016, 10:55 AM
Cause of this issues was due to a hardware failure.

Switch Software Upgrades - Remote Hospitals

Resolved
Service affected: Building Networks
Start: 8 Aug 2016, 8:00 PM
End: 9 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at the following sites:

Ipswich Hospital
Redcliffe Hospital
Wesley Hospital
Prince Charles Hospital
Redlands Hospital
Caboulture Hospital
Greenslopes Hospital
Resolution: 9 Aug 2016, 3:00 AM
Automatic resolution.

Some staging sites rolled back

Resolved
Service affected: CMS - ITS Drupal
Start: 8 Aug 2016, 10:00 AM
End: 8 Aug 2016, 2:00 PM
Login to request notification
Due to an issue discovered during deployment, the scheduled updates for today have been postponed. These will be rescheduled for another day.

Some sites in the staging environment were rolled back to their state as they were yesterday.

No live sites were impacted.
Resolution: 8 Aug 2016, 2:00 PM
Automatic resolution.

Update Drupal CMS to release v1.14.5

Resolved
Service affected: CMS - ITS Drupal
Start: 8 Aug 2016, 7:00 AM
End: 8 Aug 2016, 4:00 PM
Login to request notification
The following updates will affect live sites, stage sites and sandbox sites using the Standard template.

Improvements:
* Added ability to restrict access to individual content, images and files.
* Added bigmenu module to assist with managing menus containing hundreds of items.
* Added mp3 support for ckfinder Files resource.
* Added permission for Editors to edit Hero Banners.
* Added UQ Widget for Flickr galleries. uq-widget:flickr-gallery:account:Set ID
* Added the word Menu to the mobile menu button to improve usability.
* Added version of UQ Drupal CMS to site status report.

Bug fixes:
* Fixed an issue that would allow teams with no published profiles to be selected in the staff directory.
* Allow Horizontal Content List and Vertical Content List views to accept multiple term IDs for filtering.
* Fixed large floated content inside accordions from becoming large and flashing while the accordion is closing.
* Reverted change to main menu triggering the mobile menu at larger screen sizes to assist large tablet users due to unintended impact on small screen laptop users.
* Fixed various minor bugs.

Technical upgrades under the hood:
* Upgraded ckfinder file and image browser.
* Upgraded admin_views module.
* Added taxonomy_entity_access, taxonomy_entity_index, bigmenu modules.
Resolution: 8 Aug 2016, 4:00 PM
Automatic resolution.

Aurion and My Aurion unavailable.

Resolved
Service affected: Aurion
Start: 6 Aug 2016, 6:00 AM
End: 6 Aug 2016, 11:00 AM
Login to request notification
Aurion and My Aurion will be unavailable from 6:00AM to 11:00AM on Saturday, 6 August 2016 for system maintenance. We apologise for any inconvenience this may cause.
Resolution: 6 Aug 2016, 11:00 AM
Automatic resolution.

Switch Software Upgrades - Pinjarra Hills

Resolved
Service affected: Building Networks
Start: 4 Aug 2016, 8:00 PM
End: 5 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at Pinjarra Hills.
Resolution: 5 Aug 2016, 3:00 AM
Automatic resolution.

Switch Software Upgrades - PA Hospital

Resolved
Service affected: Building Networks
Start: 4 Aug 2016, 8:00 PM
End: 5 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at PA Hospital.
Resolution: 5 Aug 2016, 3:00 AM
Automatic resolution.

Switch Software Upgrades - Mater Hospital

Resolved
Service affected: Building Networks
Start: 4 Aug 2016, 8:00 PM
End: 5 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at the Mater Hospital.
Resolution: 5 Aug 2016, 3:00 AM
Automatic resolution.

Switch Software Upgrades - Herston Campus

Resolved
Service affected: Building Networks
Start: 3 Aug 2016, 8:00 PM
End: 4 Aug 2016, 3:00 AM
Login to request notification
Software upgrade for all building switches at Herston.
Resolution: 4 Aug 2016, 3:00 AM
Automatic resolution.

Switch Software Upgrades - Long Pocket Campus

Resolved
Service affected: Building Networks
Start: 2 Aug 2016, 8:00 PM
End: 3 Aug 2016, 2:00 AM
Login to request notification
Software upgrade for all building switches at Long Pocket.
Resolution: 3 Aug 2016, 2:00 AM
Automatic resolution.

turnitin service unavailable

Resolved
Service affected: Turnitin
Start: 2 Aug 2016, 8:08 AM
End: 2 Aug 2016, 8:27 AM
Login to request notification
The turnitin service is currently unavailable, Technicians are investigating.
Update: 2 Aug 2016, 8:27 AM
Turnitin service is now available

Learn.UQ Intermittently Unavailable

Resolved
Service affected: Blackboard
Start: 1 Aug 2016, 10:02 AM
End: 1 Aug 2016, 10:30 AM
Login to request notification
Learn.UQ (Blackboard) is currently experiencing intermittent service availability.

Engineers are currently investigating.
Resolution: 1 Aug 2016, 10:30 AM
Learn.UQ (Blackboard) has now returned to service. The problem was caused by communications between the Blackboard servers.

Herston Router Software Upgrade

Resolved
Service affected: Networks
Start: 29 Jul 2016, 7:00 PM
End: 29 Jul 2016, 8:00 PM
Login to request notification
Upgrading Liver to match standard IOS
Resolution: 29 Jul 2016, 8:00 PM
Automatic resolution.

Zeus IOS upgrade

Resolved
Service affected: Core Network
Start: 29 Jul 2016, 6:00 PM
End: 29 Jul 2016, 7:00 PM
Login to request notification
upgrading IOS on zeus.router
Resolution: 29 Jul 2016, 7:00 PM
Automatic resolution.

Learn.UQ Intermittently Unavailable

Resolved
Service affected: Blackboard
Start: 29 Jul 2016, 10:07 AM
End: 29 Jul 2016, 10:40 AM
Login to request notification
Learn.UQ (Blackboard) is currently experiencing intermittent service availability.

Engineers are currently investigating.
Resolution: 29 Jul 2016, 10:40 AM
Learn.UQ (Blackboard) has now returned to service. The problem was caused by communications between the Blackboard servers.

Production Xymon server hardware maintenance

Resolved
Service affected: Xymon Monitoring System
Start: 28 Jul 2016, 11:00 AM
End: 28 Jul 2016, 11:30 AM
Login to request notification
Hardware maintenance will be performed on the production Xymon server during the outage window.

Please use https://xymon-dev.its.uq.edu.au/ while the production system is unavailable.
Resolution: 28 Jul 2016, 11:30 AM
Automatic resolution.

AWS Direct Connect Planned Maintenance Notification

Resolved
Service affected: Amazon Web Services
Start: 28 Jul 2016, 12:00 AM
End: 28 Jul 2016, 4:00 AM
Login to request notification
The AWS Direct Connect team have sent out notifications to individual account holders with regards to an upcoming scheduled maintenance on infrastructure used to provide our direct connect functionality. They have stated that during this 4 hour changed window, AWS Direct Connect services may become unavailable. This means, services that rely upon direct connectivity back to UQs network may be impacted if they have not been architected to handle this type of event.

Below is the email from AWS:
----------------------------------------
Hello AWS Direct Connect Customer,

Planned maintenance has been scheduled on an AWS Direct Connect router in Equinix SY3, Sydney from Wed, 27 Jul 2016 14:00:00 GMT to Wed, 27 Jul 2016 18:00:00 GMT for 4 hours. During this maintenance window, your AWS Direct Connect services listed below may become unavailable.

dxvif-xxxxxxxx

This maintenance is scheduled to avoid disrupting redundant connections at the same time.

If you encounter any problems with your connection after the end of this maintenance window, please contact us at https://aws.amazon.com/support .

Regards,
The AWS Direct Connect Team
Resolution: 28 Jul 2016, 4:00 AM
Automatic resolution.

its.uq.edu.au web site partial outage

Resolved
Service affected: CMS - ITS Drupal
Start: 26 Jul 2016, 2:53 PM
End: 26 Jul 2016, 4:45 PM
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Some visitors to the http://its.uq.edu.au web site may have experienced a 500 or 502 error whilst attempting to visit the site. This was a result of technical issues which have been corrected at this time.
Resolution: 26 Jul 2016, 4:45 PM
An issue was identified with php-fpm on the serving cluster. The services were restarted and this resolved the issue.

SI-Net Web Services is unavailable

Resolved
Service affected: SI-net
Start: 26 Jul 2016, 11:13 AM
End: 26 Jul 2016, 12:37 PM
Login to request notification
SI-net web services is currently unavailable. OLA and Courses & Programs may be affected.
Resolution: 26 Jul 2016, 12:37 PM
One of the web servers (flask) was taken offline for investigation.

Git service OS patching

Resolved
Service affected: Git
Start: 26 Jul 2016, 7:30 AM
End: 26 Jul 2016, 8:00 AM
Login to request notification
The ITS Git service will undergo regular OS patching. During this time the service will not be available for up to 15 minutes.
Resolution: 26 Jul 2016, 8:00 AM
Automatic resolution.

Peoplesoft Development OS Patching Overrun

Resolved
Service affected: UniFi & SI-net Application Servers Unix
Start: 23 Jul 2016, 8:00 AM
End: 23 Jul 2016, 9:00 AM
Login to request notification
Firmware patching is taking longer than expected.
Resolution: 23 Jul 2016, 9:00 AM
Automatic resolution.

Optical Network Upgrade St Lucia to Herston Side B

Resolved
Service affected: WAN Network
Start: 23 Jul 2016, 8:00 AM
End: 24 Jul 2016, 5:00 PM
Login to request notification
A new optical network between St Lucia and Herston is being implemented. No service impact is anticipated since traffic will be re-routed via an alternative path.
Resolution: 24 Jul 2016, 5:00 PM
Automatic resolution.

Production Xymon server OS patching

Resolved
Service affected: Xymon Monitoring System
Start: 22 Jul 2016, 1:00 PM
End: 22 Jul 2016, 2:00 PM
Login to request notification
OS patching will be performed on the production Xymon server during the outage window. Minor hardware maintenance and application of firmware updates will also occur.

Please use https://xymon-dev.its.uq.edu.au/ while the production system is unavailable.
Resolution: 22 Jul 2016, 2:00 PM
Automatic resolution.

Web Prism Unavailable

Resolved
Service affected: WebPrISM Delegated Administration
Start: 22 Jul 2016, 8:25 AM
End: 22 Jul 2016, 8:35 AM
Login to request notification
Web Prism currently unavailable.

Cause unknown, appears the web service stopped running. Online tech are investigating to restart now.
Resolution: 22 Jul 2016, 8:35 AM
Service back online.

Upgrade of Oracle Enterprise Manager Cloud Control from 12c to 13c

Resolved
Service affected: Oracle Enterprise Manager
Start: 21 Jul 2016, 8:30 PM
End: 21 Jul 2016, 11:30 PM
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Upgrade of Oracle Enterprise Manager Cloud Control from 12c to 13c
Resolution: 21 Jul 2016, 11:30 PM
Automatic resolution.

Xymon Primary Server Reboot

Resolved
Service affected: Xymon Monitoring System
Start: 21 Jul 2016, 5:45 PM
End: 21 Jul 2016, 6:00 PM
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Reboot server due to poor performance caused by firmware update preload.
Resolution: 21 Jul 2016, 6:00 PM
Automatic resolution.

Turnitin Service Disruption

Resolved
Service affected: Turnitin
Start: 21 Jul 2016, 2:21 PM
End: 22 Jul 2016, 8:52 AM
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Turnitin is experiencing a service disruption. The vendor is working to fix the problem, no ETA at this stage.
https://twitter.com/turnitinstatus
Resolution: 22 Jul 2016, 8:52 AM
vendor reports problem resolved

Update Drupal CMS to release v1.13.1

Resolved
Service affected: CMS - ITS Drupal
Start: 21 Jul 2016, 8:00 AM
End: 21 Jul 2016, 2:00 PM
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The following updates will affect live sites, stage sites and sandbox sites using the Standard template.

Improvements:
* Added a compact list of the latest 3 articles to the bottom of Article pages.
* Allowed related projects view to show projects tagged with the same term.
* Extended the date range of Project start/end dates to -25/+25 years from now.
* Set all new node pages to unpublished by default. Added a publish button to node edit screens to make the publishing process easier.
* Gave Site Coordinators the ability to bypass workbench moderation in order to unpublish a currently published revision rather than just creating a new draft revision.
* Changed the label of first name to preferred name in person content type.
* Changed Preferred name and Surname fields on the Person content type to required.
* Added a base install profile for Centre sites.
* Provided language direction control to support right to left languages.
* Added a new Summary field to the Structured Page content type to display in Teasers instead of a trimmed version of the Introduction field.
* Added a decorative hover state to the vertical menu.
* Allowed really old past event sessions (up to 25 years) to still appear on event pages.
* Added Student Story content type for testimonials and alumni profile content.
* Added custom biography field for a Profile.
* Added option for ordering people on research profiles by surname.
* Added ability to set a custom order of team.
* Added ability to display a curated content list in teaser/compact view.
* Updated Twitter embed timeline to newer version provided by https://publish.twitter.com/. This requires all sites currently using the Twitter widget to manually change from a widget ID, to the account timeline URL.
* Added Horizontal content list: Latest Event Sessions view to allow Events and Event Sessions to be listed in the same manner as Articles and Blog posts.
* Restricted Horizontal content list: Latest view to only work with Article and Blog post.
* Updated researcher publications to display in the same order as UQ Researcher.
* Added additional button styles for secondary and tertiary button use when multiple buttons are displayed together.
* Tightened up event session dates in compact viewmode so that sessions with repeating dates will display more clearly.
* Unlocked profile photo field of the migrated profile when no photo was imported.
* Added position overrides configuration screen to replace position title during import.
* Updated default content of supervisor section on profile page.

Bug fixes:
* Fixed WYSIWYG editor stripping text indent formatting.
* Fixed large images in figures not being contained by the figure width when floated in IE.
* Prevented floated content like images from overflowing short accordions and being cut off.
* Fixed grid of links not encoding special characters like & correctly in the link title.
* Fixed an issue where horizontal card options were showing for other cards.
* Fixed an issue where section summary and footer could contain tags beyond those allowed in rich_text format.
* Fixed an issue where the team directory was not sorting people within teams by the team order. (Our people page imported by default content will need to be updated manually to use the Team list sidebar).
* Fixed an issue that caused feedback form confirmation text to appear on other forms.
* Removed duplicates in rss view.
* Fixed an ordering issue with uq_feed_reader.

Technical upgrades under the hood:
* Added contrib modules entity_translation, i18n, l10n_client, lang_dropdown, languageicons, translation_overview and variable.
Resolution: 21 Jul 2016, 2:00 PM
Automatic resolution.

Switch Software Upgrades - St Lucia B49 + B51-99

Resolved
Service affected: Building Networks
Start: 21 Jul 2016, 8:00 AM
End: 22 Jul 2016, 3:00 AM
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Software upgrade for building switches.

The change the previous night have unforeseen issues and these buildings will be upgraded tonight instead.
Resolution: 22 Jul 2016, 3:00 AM
Automatic resolution.

Switch Software Upgrades - St Lucia B20-99

Resolved
Service affected: Building Networks
Start: 20 Jul 2016, 8:00 PM
End: 21 Jul 2016, 3:00 AM
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Software upgrade for building switches.
Excluding Prentice building switches + DC switches in B42 / B39a.
Resolution: 21 Jul 2016, 3:00 AM
Automatic resolution.

Herston router IOS upgrade

Resolved
Service affected: Networks
Start: 20 Jul 2016, 7:00 PM
End: 20 Jul 2016, 8:00 PM
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Upgrade Spleen IOS to standard, for support of X2 to SFP converters
Resolution: 20 Jul 2016, 8:00 PM
Automatic resolution.

Switch Software Upgrades - St Lucia B1-17

Resolved
Service affected: Building Networks
Start: 19 Jul 2016, 8:00 PM
End: 20 Jul 2016, 2:00 AM
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Software upgrade for building switches in St Lucia buildings 1-17. This change is to standardise all software running on switches.

An outage window is expected to be between 5-30 minutes within these buildings.
Resolution: 20 Jul 2016, 2:00 AM
Automatic resolution.

QBP Comms Rooms - UPS SERVICE

Resolved
Service affected: Building Networks
Start: 18 Jul 2016, 10:11 AM
End: 22 Jul 2016, 11:11 AM
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From the 18th July to the 22nd July the building will be getting a number of UPS Serviced. Most of the work will be on the south block COMMS room UPS.
Rooms where UPS will be serviced are:

2.215 COMMS ROOM,
3.326 COMMS ROOM,
4.287 COMMS ROOM,
5.287 COMMS ROOM,
6.287 COMMS ROOM,
7.281 COMMS ROOM,

2.153 TEMS,
2.154 TEMS.

There will also be a repair of a UPS in the 6003 COMMS Room.

All this work is necessary to ensure that this equipment holds up during a Power failure.

While there is a plan for no outages, it isnt guaranteed that power will not fail.

If you have any further questions in relation to this planned work, please contact Jeremy Moynihan (Electrical Supervisor Institutes
Property & Facilities Division) on j.moynihan@uq.edu.au

Resolution: 22 Jul 2016, 11:11 AM
Automatic resolution.

MyAurion not available

Resolved
Service affected: MyAurion
Start: 18 Jul 2016, 8:17 AM
End: 18 Jul 2016, 8:17 AM
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My Aurion is not available - staff is investigating.
Resolution: 18 Jul 2016, 8:17 AM
The certificates were updated - MyAurion now up and running.
Resolution: 18 Jul 2016, 8:17 AM
The old certificates were updated - MyAurion now up and running.
Update: 18 Jul 2016, 9:11 AM
Certificates updated.

my.UQ login issues

Resolved
Service affected: myUQ
Start: 17 Jul 2016, 7:45 PM
End: 17 Jul 2016, 8:25 PM
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A disk issue on the CWAI infrastructure has caused issues with the sites single-signon functionality. ITS staff are investigating and apologise for the inconvenience.
Resolution: 17 Jul 2016, 8:25 PM
Disk space has been cleared and services restarted, and site is now functioning normally.

Talon IOS upgrade

Resolved
Service affected: Core Network
Start: 17 Jul 2016, 3:00 PM
End: 17 Jul 2016, 5:00 PM
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upgrading IOS on talon.router, no service impact expected during this work.
Resolution: 17 Jul 2016, 5:00 PM
Automatic resolution.

Duhig North Level 2 Network Outage

Resolved
Service affected: Building Networks
Start: 17 Jul 2016, 11:00 AM
End: 17 Jul 2016, 3:00 PM
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Fixing the cabling infrastructure at TR N202 of Duhig North
Resolution: 17 Jul 2016, 3:00 PM
Automatic resolution.

Central Exchange Mail Services - OS Patching

Resolved
Service affected: Exchange Mail and Calendaring
Start: 16 Jul 2016, 9:00 AM
End: 16 Jul 2016, 1:00 PM
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As part of ongoing and proactive maintenance, some Exchange services will experience brief service interruptions.

Some Central Exchange users may experience small, intermittent interruptions to their mail and calendaring services during the scheduled maintenance window.

ITS apologises for any inconveniences that this may cause.

This continual, proactive work being undertaken is to provide an ongoing high level of Exchange Mail service availability to the University community.
Resolution: 16 Jul 2016, 1:00 PM
Automatic resolution.

UQFILE File Serving Services - OS Patching

Resolved
Service affected: Windows File Serving - St Lucia
Start: 16 Jul 2016, 9:00 AM
End: 16 Jul 2016, 1:00 PM
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This outage is to facilitate regular monthly Operating System updates, security upgrades, and overall service improvements.

Clients of the UQFILE1 and UQFILE2 network name spaces will experience brief file serving service interruptions during the scheduled maintenance window.

ITS apologises for any inconvenience caused.

This continual, proactive work being undertaken is to provide an ongoing high level of File Serving availability to the University community.
Resolution: 16 Jul 2016, 1:00 PM
Automatic resolution.

SQL 2014 Clustered Database Services - OS Patching

Resolved
Service affected: SQL 2014 Clustered Database Hosting
Start: 16 Jul 2016, 9:00 AM
End: 16 Jul 2016, 1:00 PM
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This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 16 Jul 2016, 1:00 PM
Automatic resolution.

SQL 2008 Clustered Database Services - OS Patching

Resolved
Service affected: SQL 2008R2 Clustered Database Hosting
Start: 16 Jul 2016, 9:00 AM
End: 16 Jul 2016, 1:00 PM
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This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the legacy UQMSSQL SQL 2008 R2 cluster will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 16 Jul 2016, 1:00 PM
Automatic resolution.

Major Network Issue

Resolved
Service affected: Building Networks
Start: 15 Jul 2016, 9:08 AM
End: 15 Jul 2016, 9:08 AM
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There is a network issue at the moment that is causing an intermittent loss of network services. ITS are currently investigating the issue.

An update will be supplied shortly.
Resolution: 15 Jul 2016, 9:08 AM
This issue is now resolved. The cause was a process on a Primary Distribution switch hitting 100% CPU. The device was reloaded and the network was restored to normal operation at 0930 Hrs.

Monthly Windows Patching - Faculty Servers

Resolved
Service affected: Faculty Server Infrastructure
Start: 14 Jul 2016, 6:00 PM
End: 14 Jul 2016, 10:00 PM
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Faculty servers will undergo monthly Windows patching and services will be offline while servers are rebooting during this process.
Resolution: 14 Jul 2016, 10:00 PM
Automatic resolution.

ITS Git service outage

Resolved
Service affected: Git
Start: 13 Jul 2016, 12:36 PM
End: 13 Jul 2016, 1:00 PM
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At midday today (13 Jul 2016), the ITS Git service was unavailable for 24 minutes. Although the service was successfully upgraded at 05:00 this morning, an unrelated matter was the result of todays outage.

Investigations are currently being undertaken so as to identify and correct the issue at its source.
Resolution: 13 Jul 2016, 1:00 PM
Automatic resolution.

Switch over to new MyUQ - New time

Resolved
Service affected: myUQ
Start: 12 Jul 2016, 5:00 PM
End: 12 Jul 2016, 6:00 PM
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We will switch over http://student.my.uq.edu.au to take students to the new rebuilt version of MyUQ by default, during recess week 3. There will be an option on this page for students to instead access the old version of MyUQ should they experience issues.

New version is already running at http://beta.my.uq.edu.au

Old version will continue to run at old.my.uq.edu.au and staff.my.uq.edu.au for a transition period.
Resolution: 12 Jul 2016, 6:00 PM
Automatic resolution.

VPTools Update

Resolved
Service affected: VPTools
Start: 12 Jul 2016, 10:00 AM
End: 12 Jul 2016, 12:00 PM
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Making changes to VPTools backend database to allow the auto-provisioning of VMs.
Resolution: 12 Jul 2016, 12:00 PM
Change complete

Switch over to new MyUQ

Resolved
Service affected: myUQ
Start: 12 Jul 2016, 8:00 AM
End: 12 Jul 2016, 9:00 AM
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We will switch over http://student.my.uq.edu.au to take students to the new rebuilt version of MyUQ by default, during recess week 3. There will be an option on this page for students to instead access the old version of MyUQ should they experience issues.

New version is already running at http://beta.my.uq.edu.au

Old version will continue to run at my.uq.edu.au for a transition period.
Resolution: 12 Jul 2016, 9:00 AM
Automatic resolution.

Blackboard Upgrade

Resolved
Service affected: Blackboard
Start: 11 Jul 2016, 5:00 AM
End: 12 Jul 2016, 10:30 PM
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On the 11th and 12th of July, Blackboard will be upgraded to Q4 2015 CU 1.

During this time, Blackboard will not be available.
Resolution: 12 Jul 2016, 10:30 PM
The Blackboard upgrade was completed successfully.

Herston Isilon (nas02) Cluster memory upgrade and node addition

Resolved
Service affected: nas02 Group & Home File Shares
Start: 10 Jul 2016, 9:00 AM
End: 10 Jul 2016, 4:00 PM
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The Herston Isilon Cluster nas02 will be undergoing upgrades between 9am and 4pm Sunday the 10th July. There will be a period where the cluster may be read-only for approximately 60 minutes during this window.
Resolution: 10 Jul 2016, 4:00 PM
Automatic resolution.

Echo360 Maintenance

Resolved
Service affected: Echo360 Servers
Start: 9 Jul 2016, 9:00 AM
End: 9 Jul 2016, 12:05 PM
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Echo will be unavailable while maintenance is performed on the underlying file system, server and application.
Resolution: 9 Jul 2016, 12:05 PM
Echo360 servers are now back online.
Update: 9 Jul 2016, 11:20 AM
Maintenance on the file serving platform is still being performed. Echo360 will be available as soon as the maintenance is finished.

St Lucia Isilon (nas01) Cluster memory upgrade and node addition

Resolved
Service affected: nas01 NFS File Storage
Start: 9 Jul 2016, 9:00 AM
End: 9 Jul 2016, 4:00 PM
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The St Lucia Isilon Cluster nas01 will be undergoing upgrades between 9am and 4pm Saturday 9th July. There will be a period where the cluster may be read-only for approximately 60 minutes during this window.
Resolution: 9 Jul 2016, 4:00 PM
Automatic resolution.

Update Drupal CMS on Production, Stage and Sandbox to release v1.11.1

Resolved
Service affected: CMS - ITS Drupal
Start: 8 Jul 2016, 8:00 AM
End: 8 Jul 2016, 2:00 PM
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The following updates will affect live sites, stage sites and sandbox sites using the Standard template.

Improvements:
* Create default centre build for centre based sites
* Twitter Feed update to work with new api
* Style exposed views filter
* Added ability to order our people teams
* Ability to unpublish imported profiles
* Ability to customise imported profile positions
* Ability to unpublish a draft node

Bug fixes:
* Fixed overridden features of new sites
* Fixed public / private research information for profile
* Removed middle names from imported profiles
* Mapped profile titles on import
* Fixed breadcrumbs for some of panel pages
Resolution: 8 Jul 2016, 2:00 PM
Automatic resolution.

SI-net Class Signon Openings

Resolved
Service affected: SI-net
Start: 7 Jul 2016, 10:51 AM
End: 1 Aug 2016, 11:51 AM
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** This is not a full blackout - just a notification that there will be load spikes during this period ** SI-net Class Signon produces peaks in resource usage on the SI-net system. This is usual SI-net processing. The peaks are usually over in less than 10 minutes. Opening times that involve over 1000 individual students indicate we should expect a busy signon.
Resolution: 1 Aug 2016, 11:51 AM
Automatic resolution.

Semester 1 2016 Grade Release

Resolved
Service affected: SI-net
Start: 5 Jul 2016, 5:00 PM
End: 6 Jul 2016, 5:00 PM
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Please note that Semester 1 2016 grade release occurs on the morning of Wednesday 6th July. This involves distribution of results to students by email and SMS from midnight, and increased access of SI-net and other services by students from approximate 6:00 AM.
Resolution: 6 Jul 2016, 5:00 PM
Automatic resolution.

Apply Service Pack 3 to UQMSSQLDIRECT

Resolved
Service affected: SQL Database Hosting - Direct
Start: 2 Jul 2016, 9:15 AM
End: 2 Jul 2016, 9:45 AM
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UQMSSQLDIRECT is a SQL 2008 R2 server, used for legacy database purposes. Service Pack 3 for SQL 2008 R2 is to be applied.
Resolution: 2 Jul 2016, 9:45 AM
Automatic resolution.
Update: 30 Jun 2016, 11:07 AM
Please note the previous end date/time was incorrect. The correct ending date/time is 2/7/2016 09:45

Adobe Connect maintenance

Resolved
Service affected: Adobe Connect
Start: 2 Jul 2016, 7:00 AM
End: 2 Jul 2016, 9:00 AM
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Adobe Connect will be temporarily unavailable between 7am and 9am. Maintenance will be performed on the database during this period.
Resolution: 2 Jul 2016, 9:00 AM
Automatic resolution.

Echo360 Maintenance

Resolved
Service affected: Echo360 Servers
Start: 2 Jul 2016, 5:00 AM
End: 2 Jul 2016, 8:00 AM
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A maintenance update will be performed to apply the latest service pack. During this time, Echo recordings will be unavailable.
Resolution: 2 Jul 2016, 8:00 AM
Automatic resolution.

Power loss to some ITS DC switches

Resolved
Service affected: Data Centre Network
Start: 1 Jul 2016, 1:48 PM
End: 1 Jul 2016, 2:02 PM
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Power was lost to network equipment servicing a number of racks in ITS DC.

Hosts/devices know to have been impacted include:

amazon.router.uq.edu.au
armed.soe.uq.edu.au
aurdevapp.soe.uq.edu.au
aurprodapp.soe.uq.edu.au
bach.soe.uq.edu.au
blackjackctl0.rac.soe.uq.edu.au
blackjackctl1.rac.soe.uq.edu.au
ca-sinet-rpt1.soe.uq.edu.au
clubs.rac.soe.uq.edu.au
diamonds.rac.soe.uq.edu.au
freeze.soe.uq.edu.au
hearts.rac.soe.uq.edu.au
icte-pepidb.soe.uq.edu.au
minix.soe.uq.edu.au
otter.soe.uq.edu.au
periperi.soe.uq.edu.au
polecat.soe.uq.edu.au
saprodas1.soe.uq.edu.au
spades.rac.soe.uq.edu.au
uqscom-rms.soe.uq.edu.au
uqsqlcn01.soe.uq.edu.au
uq-umcmon01.soe.uq.edu.au
uqvina07.mgmt.cc.uq.edu.au
uqvina08.mgmt.cc.uq.edu.au
uqxenapp03.soe.uq.edu.au
webdevdb.soe.uq.edu.au
Resolution: 1 Jul 2016, 2:02 PM
Automatic resolution.

Update Drupal CMS on Production, Stage and Sandbox to release v1.10.1

Resolved
Service affected: CMS - ITS Drupal
Start: 30 Jun 2016, 8:00 AM
End: 30 Jun 2016, 2:00 PM
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The following updates will affect live sites, stage sites and sandbox sites using the Standard template.

Improvements:
* Added ability to add external links into Catalogues using a new content type: Catalogue external link.
* Added social sharing buttons to Articles.
* Added permission for administrators and site builders to manage AddThis account configuration per site.
* Added permission for administrators, site coordinators, and editors to edit meta tag data on each node page.
* Added a Team Directory view to list staff grouped by team on the Contact page.
* Added upcoming sessions of the same parent event to event session layout.
* Added ability to add sticky sidebar with links to all pages.
* Added new texture pattern background options to Sections.
* Adjust title font size of thin banner according to different screen sizes.
* Allowed vertical-align styling to be applied to table cells and headers.

Bug fixes:
* Fixed blogger role not getting permissions applied to create and edit blog posts.
* Fixed an issue that caused the staff directory view to break when staff group taxonomy is empty.
* Fixed display issues with Card Compact viewmode for Profile and Team content types.
* Fixed positioning of checkboxes in the admin theme.

Technical upgrades under the hood:
* Updated Drupal core, views and xmlsitemap modules.
* Added entityqueue and field_default_token modules.

For sites using the School 1.0 template:
* Updated Drupal core, views and xmlsitemap modules.
Resolution: 30 Jun 2016, 2:00 PM
Automatic resolution.

UQ Fibre Ring Maintenance

Resolved
Service affected: WAN Network
Start: 29 Jun 2016, 9:00 AM
End: 29 Jun 2016, 2:00 PM
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Maintenance work is being performed on the UQ fibre ring to measure the signal loss between St Lucia and Customs House and between Customs House and Herston. In order to perform this work the links involved will be disconnected. No loss of service is anticipated, since routing will be redirected to alternative links during the change process.
Resolution: 29 Jun 2016, 2:00 PM
Automatic resolution.

Update Drupal CMS on Production and Sandbox to release v1.9.0

Resolved
Service affected: CMS - ITS Drupal
Start: 24 Jun 2016, 8:00 AM
End: 24 Jun 2016, 2:00 PM
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The following updates will affect live sites using the Standard template.

Improvements:
* Allowed mobile menu to work on large screen touch devices.
* Filtered staff groups to only show populated groups.
* Matched job code to staff group during profile import.
* Set author to admin for imported profiles.
* Allowed Vertical content list: Latest view to be filtered by terms.
* Added .arrow-link utility class to include a chevron in front of links.
* Allowed title attribute to be applied to figure elements.
* Allowed rel attribute to be applied to anchor elements.

Bug fixes:
* Fixed certain allowed HTML tags being stripped by the editor: abbr, section, article, header, footer.
* Fixed various minor bugs.

Technical upgrades under the hood:
* Upgraded jQuery to version 2.1.

For sites using the School 1.0 template:
* Allow administrators to manage features.
Resolution: 24 Jun 2016, 2:00 PM
Automatic resolution.

VPN1 software upgrade

Resolved
Service affected: VPN
Start: 17 Jun 2016, 5:00 PM
End: 17 Jun 2016, 6:00 PM
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VPN 1 will be rebooted to upgrade its OS. This server was taken out of production on Wednesday and currently remote access VPN service is on VPN 3.
Resolution: 17 Jun 2016, 6:00 PM
Automatic resolution.

Prentice Building Switch Software Upgrades Levels 3-5

Resolved
Service affected: Building Networks
Start: 16 Jun 2016, 8:00 PM
End: 16 Jun 2016, 11:00 PM
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The software on building switches in B42 (Levels 3-5) will be upgraded to the new standard software versions.

During this window it is expected that connectivity to devices/hosts on levels 3-5 will be affected for at least 10 minutes.

No impact is expected to levels 1+2.

If there are concerns with this work proceeding at the scheduled time, please alert the NOC.
Resolution: 16 Jun 2016, 11:00 PM
Automatic resolution.

Monthly Windows Patching - Faculty Servers

Resolved
Service affected: Faculty Server Infrastructure
Start: 16 Jun 2016, 6:00 PM
End: 16 Jun 2016, 10:00 PM
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Faculty servers will undergo monthly Windows patching and services will be offline while servers are rebooting during this process.
Resolution: 16 Jun 2016, 10:00 PM
Automatic resolution.

Update Drupal CMS on Production and Sandbox to release v1.8.1

Resolved
Service affected: CMS - ITS Drupal
Start: 16 Jun 2016, 8:00 AM
End: 16 Jun 2016, 2:00 PM
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The following updates will affect live sites using the Standard template.

Improvements:
* Re-labelled Upcoming events view to to Event sessions on in next 7 days to avoid confusion with Future Events view.
* Allowed users to add description of link in grid of links display.
* Automatically assign site coordinator with add/edit/delete permission of vocabularies created in the site.
* Allowed linkit to search for entity forms and panel pages (Card and Grid of links).

Bug fixes:
* Fixed catalogue breadcrumbs to use correct ordering.
* Fixed event sessions on today not showing in Event Session Teaser List: Future Events view.
* Fixed long custom card urls being truncated, which caused them not to work.
* Changed the side menu starting level so it doesnt display top level menu items again and replicate the primary menu.
* Fixed event sessions with repeating dates only displaying the first date in lists.
Resolution: 16 Jun 2016, 2:00 PM
Automatic resolution.