Enable deny rule for block 152.98.200.0/21

No impact on service during period
Service affected: Firewalls
Start: 11 Dec 2017, 7:00 AM
End: 11 Dec 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 152.98.200.0 to 152.98.207.255 that do not have an existing firewall rule

Enable deny rule for block 152.98.192.0/21

No impact on service during period
Service affected: Firewalls
Start: 6 Dec 2017, 7:00 AM
End: 6 Dec 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 152.98.192.0 to 152.98.199.255 that do not have an existing firewall rule

Enable deny rule for block 130.102.168.0/21

No impact on service during period
Service affected: Firewalls
Start: 4 Dec 2017, 7:00 AM
End: 4 Dec 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.168.0 to 130.102.175.255 that do not have an existing firewall rule

Enable deny rule for block 130.102.160.0/21

No impact on service during period
Service affected: Firewalls
Start: 29 Nov 2017, 7:00 AM
End: 29 Nov 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.160.0 to 130.102.167.255 that do not have an existing firewall rule

Semester 2 2017 Grade Release

No impact on service during period
Service affected: SI-net
Start: 29 Nov 2017, 6:00 AM
End: 29 Nov 2017, 5:00 PM
Login to request notification
Please note that Semester 2 2017 grade release occurs on the morning of Wednesday, 29th November. This involves distribution of results to students by email and SMS from 7:30am. There will be increased access of mySI-net, my.UQ, email and other services by students from 6am onwards. Results are opened to students in mySI-net at 9:00am.

Enable deny rule for block 130.102.128.0/21

No impact on service during period
Service affected: Firewalls
Start: 27 Nov 2017, 7:00 AM
End: 27 Nov 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.128.0 to 130.102.135.255 that do not have an existing firewall rule

Enable deny rule for block 130.102.120.0/21

No impact on service during period
Service affected: Firewalls
Start: 22 Nov 2017, 7:00 AM
End: 22 Nov 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.120.0 to 130.102.127.255 that do not have an existing firewall rule

Prentice webclient intermittently inaccessible

Reduced service delivery during period
Service affected: VMware NextGEN PRN DC
Start: 22 Sep 2017, 10:31 AM
End: Unknown
Login to request notification
when attempting to access the NGDC Prentice vcenter,

https://prn-vcenter.its.uq.du.au/vsphere-client

The webclient will hang at login.

As a work around please access the CCR vCenter webclient instead,

https://ccr-vcenter.its.uq.edu.au
Update: 12 Oct 2017, 11:21 AM
Although job looked to be resolved following a snapshot removal from both vCenters, this has occurree again yesterday. I am following up with vmware as I have fresh logs. At this stage looks like a JVM issue and exhausting memory. (PermGen space)

Gatton Region power outage

Reduced service delivery during period
Service affected: Building Networks
Start: 14 Sep 2017, 12:50 PM
End: Unknown
Login to request notification
The Gatton region has lost power.
This is impacting the Gatton UQ campus

Eduroam and UQ connection issues with Microsoft Win 10 Creators Update

No impact on service during period
Service affected: Wireless Network
Start: 12 May 2017, 8:00 AM
End: Unknown
Login to request notification
Windows 10 creators update is causing issues with Eduroam and UQ wireless networks. Please use the Microsoft troubleshooting tool to resolve the issues @ https://aka.ms/diag_cssemerg11005

More information can be found at https://appuals.com/slow-wifi-issues-after-installing-creators-update-fix/

Resolution: 19 Jul 2017, 7:34 AM
Automatic resolution.
Resolution: 19 Jul 2017, 7:34 AM
Microsoft have resolved the issue with the latest update

Aurion and MyAurion not available during maintenance

Resolved
Service affected: Aurion
Start: 20 Nov 2017, 6:00 PM
End: 20 Nov 2017, 6:15 PM
Login to request notification
Aurion and MyAurion not available due to system maintenance
Resolution: 20 Nov 2017, 6:15 PM
Automatic resolution.

Resolving DNS service degradation

Resolved
Service affected: DNS
Start: 20 Nov 2017, 9:59 AM
End: 20 Nov 2017, 12:18 PM
Login to request notification
One resolving nameserver is currently unavailable. The service is currently being restored.
Resolution: 20 Nov 2017, 12:18 PM
Resolving nameserver restored

Deployment of new version of WWAP process to UniTask production

Resolved
Service affected: Unitask
Start: 20 Nov 2017, 8:00 AM
End: 20 Nov 2017, 9:00 AM
Login to request notification
A new version of Withdrawal Without Academic Penalty will be deployed to UniTask production.
Resolution: 20 Nov 2017, 9:00 AM

Enable deny rule for block 130.102.96.0/21

Resolved
Service affected: Firewalls
Start: 20 Nov 2017, 7:00 AM
End: 20 Nov 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.96.0 to 130.102.103.255 that do not have an existing firewall rule
Resolution: 20 Nov 2017, 7:05 AM
Automatic resolution.

SQL 2014 Clustered Database Services - OS Patching

Resolved
Service affected: SQL 2014 Clustered Database Hosting
Start: 18 Nov 2017, 9:00 AM
End: 18 Nov 2017, 12:00 PM
Login to request notification
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 18 Nov 2017, 12:00 PM
Automatic resolution.

Central Exchange Mail Services - OS Patching

Resolved
Service affected: Exchange Mail and Calendaring
Start: 18 Nov 2017, 9:00 AM
End: 18 Nov 2017, 12:00 PM
Login to request notification
As part of ongoing and proactive maintenance, some Exchange services will experience brief service interruptions.

Some Central Exchange users may experience small, intermittent interruptions to their mail and calendaring services during the scheduled maintenance window.

ITS apologises for any inconveniences that this may cause.

This continual, proactive work being undertaken is to provide an ongoing high level of Exchange Mail service availability to the University community.
Resolution: 18 Nov 2017, 12:00 PM
Automatic resolution.

Starting@UQ QTAC Account Activation is currently experiencing technical difficulties

Resolved
Service affected: Starting@UQ QTAC Account Activation/Enrolment Website
Start: 17 Nov 2017, 10:00 AM
End: 17 Nov 2017, 1:34 PM
Login to request notification
The Starting@UQ QTAC Account Activation website is currently experiencing technical difficulties.

ITS staff are investigating.
Resolution: 17 Nov 2017, 1:34 PM
The technical difficulties have been resolved and successful activations have been seen in the logs.

Intermittent Outages affecting critical systems

Resolved
Service affected: Data Centre Network
Start: 17 Nov 2017, 8:15 AM
End: 18 Nov 2017, 2:00 AM
Login to request notification
There is an issue in the DC that is intermittently affecting some critical systems & Alerting. Several teams are investigating the issue and expect all services to be restored quickly.

Pete Keeffe
Manager, Networks & DC
Resolution: 18 Nov 2017, 2:00 AM
This has now been resolved. The issue was caused by a bug in the code, as a work around we have removed the traffic type that was instigating the bug.
Update: 17 Nov 2017, 4:00 PM
Reloaded GPN Unit, Active failed over to GPN on reload. Both units stopped forwarding packets (suspect Active was repeatedly moving between nodes). 16:20 Prentice interfaces were physically disconnected. GPN resumed as Active and services restored.
Update: 17 Nov 2017, 3:35 PM
The legacy server farm firewall suffered another short outage at 1:35pm. ITS will be performing emergency change to fail over to the the standby firewall until root cause can be determined.

Restart UniTask production database

Resolved
Service affected: Unitask
Start: 15 Nov 2017, 4:45 PM
End: 15 Nov 2017, 5:45 PM
Login to request notification
UniTask production database will be rebooted to set-up replication for the production UniTask instance to provide data to the Reportal/DataWarehouse.
Resolution: 15 Nov 2017, 5:45 PM
Automatic resolution.

Update Drupal CMS to release v1.54.2

Resolved
Service affected: CMS - ITS Drupal
Start: 15 Nov 2017, 8:00 AM
End: 15 Nov 2017, 4:00 PM
Login to request notification
The following updates will affect Stage, Prod and Sandbox sites using the Standard UQ Drupal Distribution.

Bug fixes:

Add view mode option back to Grid of links.
Fixed styling issue with Chosen select filter applying to date fields.
Fixed default content importing issues where some default training content was not spun up properly.

Technical upgrades under the hood:

Added smart_ip module to distribution.
Patched ctools.
Resolution: 15 Nov 2017, 4:00 PM
Automatic resolution.

Enable deny rule for block 203.100.16.0/20

Resolved
Service affected: Firewalls
Start: 15 Nov 2017, 7:00 AM
End: 15 Nov 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 203.100.16.0 to 203.100.31.255 that do not have an existing firewall rule
Resolution: 15 Nov 2017, 7:05 AM
Automatic resolution.

Deployment of new version of Change to Work Hours or Days process

Resolved
Service affected: Unitask
Start: 14 Nov 2017, 4:30 PM
End: 14 Nov 2017, 5:30 PM
Login to request notification
A new version of Change to Work Hours or Days process will be deployed. No impact is expected to Unitask users.
Resolution: 14 Nov 2017, 5:30 PM

Maintenance of Unitask

Resolved
Service affected: Unitask
Start: 13 Nov 2017, 4:45 PM
End: 13 Nov 2017, 5:45 PM
Login to request notification
Changes will be implemented in Unitask to facilitate upcoming deployment on Withdrawal Without Academic Penalty process.
Resolution: 13 Nov 2017, 5:45 PM
Changes has been applied successfully to facilitate upcoming deployment on Withdrawal Without Academic Penalty process.

Mail security gateway migration

Resolved
Service affected: Mail Routing
Start: 13 Nov 2017, 10:00 AM
End: 17 Nov 2017, 6:00 PM
Login to request notification
A large number of UQ mail domains will have their mail routing updated such that they specify a new cloud-based mail security gateway as the MTA in their MX records.

The mail header on inbound messages will change such that the Received header no longer references mx1-4.uq.edu.au, and instead refers to a new mail security gateway address. The X-IronPort-* and X-IPAS-* headers will also no longer be included.

A migration schedule, with tentative dates, can be found here:

https://projects.its.uq.edu.au/mimecast/Shared%20Documents/MimeCast%20Migration%20Plan%20Public.xlsx?Web=1
Resolution: 17 Nov 2017, 6:00 PM
Automatic resolution.

Enable deny rule for block 130.102.32.0/21

Resolved
Service affected: Firewalls
Start: 13 Nov 2017, 7:00 AM
End: 13 Nov 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.32.0 to 130.102.39.255 that do not have an existing firewall rule
Resolution: 13 Nov 2017, 7:05 AM
Automatic resolution.

Convert UniFi, TRIM, ERA and Aurion Production Databases to Single Instance

Resolved
Service affected: Oracle Tier 1 DB Hosting
Start: 12 Nov 2017, 6:00 AM
End: 12 Nov 2017, 8:00 AM
Login to request notification
The UniFi, Aurion, IntERAct and TRIM databases will be converted to single instance databases.
This change should be transparent to end users. However, if you encounter unexpected errors during this time period, please refresh your browser and retry the operation.
Resolution: 12 Nov 2017, 8:00 AM
Automatic resolution.

Convert SI-net Production Database to Single Instance

Resolved
Service affected: SI-net
Start: 11 Nov 2017, 6:00 AM
End: 11 Nov 2017, 7:00 AM
Login to request notification
The SI-net production database will be converted to a single-instance database.
This change should be transparent to end users. However, if you encounter unexpected errors during this time period, please refresh your browser and retry the operation.
Resolution: 11 Nov 2017, 7:00 AM
Automatic resolution.

ITS Jira Instance Upgrade

Resolved
Service affected: ITS Jira
Start: 9 Nov 2017, 7:30 PM
End: 9 Nov 2017, 11:00 PM
Login to request notification
ITS Jira instance (https://jira.its.uq.edu.au) is being migrated to data center version to enable high availability & improved performance.

Application would be unavailable at the times specified above.

CR#3527 - Approved by CAB
Resolution: 9 Nov 2017, 11:00 PM
Automatic resolution.

Starting@UQ QTAC Account Activation - Upgrade of functionality

Resolved
Service affected: Starting@UQ QTAC Account Activation/Enrolment Website
Start: 9 Nov 2017, 11:00 AM
End: 9 Nov 2017, 11:20 AM
Login to request notification
To help improve the user experience for new QTAC students during the downtime between QTAC rounds, the ability to download the personalized PDF files will be added into the Starting@UQ QTAC Account Activation site as well as the existing email method.

Resolution: 9 Nov 2017, 11:20 AM
Starting@UQ QTAC Account Activation system has been upgraded

Authentication failing

Resolved
Service affected: Tier 3 HNAS File Storage
Start: 9 Nov 2017, 8:40 AM
End: 9 Nov 2017, 9:40 AM
Login to request notification
The storage system is intermittently losing connection UQ domain controllers. Authentication may fail to share hosted from the device.

These include

ca-nas01
its-nas01
uq-nas01

SUpport ticekt have been logged with vendor and further investigation is being conducted.

Update: 9 Nov 2017, 9:45 AM
rsync job was pinning CPU at 100%. job has been stopped. Service has been restored
Resolution: 9 Nov 2017, 9:40 AM
Automatic resolution.

Enable deny rule for block 152.98.240.0/21

Resolved
Service affected: Firewalls
Start: 8 Nov 2017, 7:00 AM
End: 8 Nov 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 152.98.240.0 to 152.98.247.255 that do not have an existing firewall rule
Resolution: 8 Nov 2017, 7:05 AM
Automatic resolution.

ESXi host storage failure

Resolved
Service affected: VMware PRN DC
Start: 7 Nov 2017, 10:49 AM
End: 7 Nov 2017, 11:41 AM
Login to request notification
A VMware PRN DC ESXi host lost connectivity to its storage at 10:49:23am and was restored at 11:41:35am. the following VMs were affected -

cmm-srv02
akipsnew
icte-pepiappdv1
itm-man
vptools-man
its-appsense
Monkey
pixie
shada
dent-tiweb-trn
PY-OQA
signit
gpem-loggernet
uq-print1
uq-appspace
pf-persp-dev2
HS-NetPhys-Test
pf-salto-dev
ca-hris-dev1
sci-av01
shrs-tinyeye
snowden
its-vptools
its-silk-app1
ca-athens
herodotus
ragnar
bonanza
bucket
sci-fm06
smp-island
uq-edrmsdev
pf-service1
vCWCA
CITG-Papercut
web01-vet
sci-git
its-wsus01
its-rmsdev
sql01-vet
fac-intra1
uq-splusapp1
sinix
uqvcsqlprn2
ca-advreintg
sci-lists
smi-vc01
uq-winweb-stag1
uqbkci1
sci-veeam01
Resolution: 7 Nov 2017, 11:41 AM
Automatic resolution.

Move ESXi hosts from current vCenter to new vCenter

Resolved
Service affected: VMware PRN DC
Start: 7 Nov 2017, 8:30 AM
End: 7 Nov 2017, 3:00 PM
Login to request notification
Move ESXi hosts from current Windows Server based vCenter to new Appliance based vCenter.

ITS Infrastructure services will be carrying out changes to repoint ESXi hosts to new vCenter appliance within the legacy DC vCenter at Prentice.

How does this impact you?

During the scheduled change, console access to virtual machines within the affected vCenter will be unavailable. RDP/SSH etc will still be accessible. We do not expect any outages to virtual machines residing on our infrastructure.

As we repoint hosts from each vCenter you will no longer be able to access your Virtual machines via the old vCenter servers -

https://uqvcprn01.soe.uq.edu.au/vsphere-client (Web Client) or
https://vswca.soe.uq.edu.au/ui/ (HTML5 vSphere client)

Instead, you will be able to access your Virtual machines via,

https://prn-vcenter.its.uq.edu.au (Web Client) or
https://h5vswca.compute.dc.uq.edu.au/ui (HTML5 vSphere client)

We recommend searching for the name of the VM to quickly find it.

Once these changes are completed for all legacy vCenters, all virtual infrastructure (Legacy and NextGen) will be available via a single pane of glass via urls,
https://prn-vcenter.its.uq.edu.au/vsphere-client
https://ccr-vcenter.its.uq.edu.au/vsphere-client
https://h5vswca.compute.dc.uq.edu.au/ui (HTML5 vSphere client)

Resolution: 7 Nov 2017, 3:00 PM
Automatic resolution.

Mail security gateway migration

Resolved
Service affected: Mail Routing
Start: 6 Nov 2017, 10:00 AM
End: 10 Nov 2017, 6:00 PM
Login to request notification
A large number of UQ mail domains will have their mail routing updated such that they specify a new cloud-based mail security gateway as the MTA in their MX records.

The mail header on inbound messages will change such that the Received header no longer references mx1-4.uq.edu.au, and instead refers to a new mail security gateway address. The X-IronPort-* and X-IPAS-* headers will also no longer be included.

A migration schedule, with tentative dates, can be found here:

https://projects.its.uq.edu.au/mimecast/Shared%20Documents/MimeCast%20Migration%20Plan%20Public.xlsx?Web=1
Resolution: 10 Nov 2017, 6:00 PM
Automatic resolution.

Move ESXi hosts from current vCenter to new vCenter

Resolved
Service affected: VMware GPN DC
Start: 6 Nov 2017, 8:30 AM
End: 6 Nov 2017, 3:00 PM
Login to request notification
Move ESXi hosts from current Windows Server based vCenter to new Appliance based vCenter.

ITS Infrastructure services will be carrying out changes to repoint ESXi hosts to new vCenter appliance within the legacy DC vCenter at GP North.

How does this impact you?

During the scheduled change, console access to virtual machines within the affected vCenter will be unavailable. RDP/SSH etc will still be accessible. We do not expect any outages to virtual machines residing on our infrastructure.

As we repoint hosts from each vCenter you will no longer be able to access your Virtual machines via the old vCenter servers -

https://uqvcprn01.soe.uq.edu.au/vsphere-client (Web Client) or
https://vswca.soe.uq.edu.au/ui/ (HTML5 vSphere client)

Instead, you will be able to access your Virtual machines via,

https://prn-vcenter.its.uq.edu.au (Web Client) or
https://h5vswca.compute.dc.uq.edu.au/ui (HTML5 vSphere client)

We recommend searching for the name of the VM to quickly find it.

Once these changes are completed for all legacy vCenters, all virtual infrastructure (Legacy and NextGen) will be available via a single pane of glass via urls,
https://prn-vcenter.its.uq.edu.au/vsphere-client
https://ccr-vcenter.its.uq.edu.au/vsphere-client
https://h5vswca.compute.dc.uq.edu.au/ui (HTML5 vSphere client)

Resolution: 6 Nov 2017, 3:00 PM
Automatic resolution.

Enable deny rule for block 152.98.232.0/21

Resolved
Service affected: Firewalls
Start: 6 Nov 2017, 7:00 AM
End: 6 Nov 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 152.98.232.0 to 152.98.239.255 that do not have an existing firewall rule
Resolution: 6 Nov 2017, 7:05 AM
Automatic resolution.

New SSL certificate for www.sinet.uq.edu.au

Resolved
Service affected: SI-net
Start: 2 Nov 2017, 7:30 AM
End: 2 Nov 2017, 7:35 AM
Login to request notification
New SSL certificate will be loaded. Users may experience brief outage / connection timeout when new certificate is loaded.
Resolution: 2 Nov 2017, 7:35 AM
Automatic resolution.

Emergency Maintenance Fortitude Valley to Springfield

Resolved
Service affected: Networks
Start: 1 Nov 2017, 10:00 PM
End: 1 Nov 2017, 11:59 PM
Login to request notification
SUBJECT: Emergency Maintenance - Card Replacement - Fortitude Valley to Springfield 01/11/17
SCOPE: Transponder Card Replacement

START TIME: Wednesday 01 November 2017 22:00 AEST (01 November 2017 12:00 UTC)
END TIME: Wednesday 01 November 2017 23:59 AEST (01 November 2017 13:59 UTC)

DESCRIPTION: AARNet staff will be replacing a possibly faulty Transponder card at Fortitude Valley that is providing services to Springfield. An outage of around 10 minutes is expected during the advertised window, however the whole window is reserved.

AFFECTED: ANS003048ATS RDSI UQ
ANS003049ATS RSDSI UQ
ANS002395ATS-UQ St Lucia/Prentice
ANS004478ATS UQ-QIMR to Polaris
ANS005556MNS UQ-Polaris Bldg.39
ANS005557MNS UQ-Polaris Bldg.39
TICKET NO: NOCTTS-23337
CONTACT: 1300 APL NOC or noc@aarnet.edu.au
COUNTER: Message #1

Kind Regards,

Cassie Byrne-Quinn
NOC Operator
________________________________________
AARNET NOC: e. noc@aarnet.edu.au t. 1300 APL NOC (+612 6222 3555)
street address: POD3, 20 Dick Perry Avenue, KENSINGTON WA 6151
t. +61 8 9289 2214 e. cassie.byrne-quinn@aarnet.edu.au
w. www.aarnet.edu.au
Resolution: 1 Nov 2017, 11:59 PM
Automatic resolution.

Deployment of new process for HR

Resolved
Service affected: Unitask
Start: 1 Nov 2017, 4:50 PM
End: 1 Nov 2017, 5:00 PM
Login to request notification
A process for HR - Change to Work Hours or Days will be deployed.
No impact is expected to Unitask users.
Resolution: 1 Nov 2017, 5:00 PM
Automatic resolution.

Enable deny rule for block 152.98.224.0/21

Resolved
Service affected: Firewalls
Start: 1 Nov 2017, 7:00 AM
End: 1 Nov 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 152.98.224.0 to 152.98.231.255 that do not have an existing firewall rule
Resolution: 1 Nov 2017, 7:05 AM
Automatic resolution.

A process in Unitask is experiencing issues

Resolved
Service affected: Unitask
Start: 31 Oct 2017, 12:40 PM
End: 31 Oct 2017, 12:45 PM
Login to request notification
Requests to the Withdraw Without Academic Penalty process cant be submitted at the moment.

A fix is going to be released which will cause a service impact of about one minute.
Resolution: 31 Oct 2017, 12:45 PM
Automatic resolution.

Maintenance of Unitask

Resolved
Service affected: Unitask
Start: 30 Oct 2017, 5:00 PM
End: 30 Oct 2017, 5:30 PM
Login to request notification
Changes to the database structure needs to be performed in preparation to the release of HR process Change of Work Hours or Days.

As part of the change, processes need to be paused and resumed.
Resolution: 30 Oct 2017, 5:30 PM
Automatic resolution.

Change mail routing to use new mail security gateway for a number of EAIT production domains

Resolved
Service affected: Mail Routing
Start: 30 Oct 2017, 10:00 AM
End: 2 Nov 2017, 6:00 PM
Login to request notification
A number of EAIT production domains will have their mail routing updated such that they specify a new mail security gateway as the MTA in their MX records.
Resolution: 2 Nov 2017, 6:00 PM
Automatic resolution.

Enable deny rule for block 152.98.216.0/21

Resolved
Service affected: Firewalls
Start: 30 Oct 2017, 7:00 AM
End: 30 Oct 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 152.98.216.0 to 152.98.223.255 that do not have an existing firewall rule
Resolution: 30 Oct 2017, 7:05 AM
Automatic resolution.

My.UQ intermittent service

Resolved
Service affected: new myUQ for Students
Start: 30 Oct 2017, 5:00 AM
End: 30 Oct 2017, 2:40 PM
Login to request notification
The My.UQ website is running under intermittent service.

ITS staff are investigating.
Resolution: 30 Oct 2017, 2:40 PM
My.UQ has stabilized now

Change mail routing to use new mail security gateway for a number of production domains

Resolved
Service affected: Mail Routing
Start: 27 Oct 2017, 11:00 AM
End: 27 Oct 2017, 6:00 PM
Login to request notification
The following production domains will have their mail routing updated such that they specify a new mail security gateway as the MTA in their MX records:

hass.uq.edu.au
library.uq.edu.au
music.uq.edu.au
uqp.com.au
uqp.uq.edu.au
Resolution: 27 Oct 2017, 6:00 PM
Automatic resolution.

Checkbox Survey System Update

Resolved
Service affected: Checkbox
Start: 26 Oct 2017, 7:00 PM
End: 26 Oct 2017, 8:00 PM
Login to request notification
The Checkbox survey system will be updated to the latest version.
Resolution: 26 Oct 2017, 8:00 PM
Automatic resolution.

Maintenance of Unitask

Resolved
Service affected: Unitask
Start: 26 Oct 2017, 5:00 PM
End: 26 Oct 2017, 5:45 PM
Login to request notification
Some changes will be implemented to the production environment in preparation to the release of HR Change of Work Hours or Days process next week.
Resolution: 26 Oct 2017, 5:45 PM
Updates were successfully applied.

Relocate ESXi hosts from current vCenter to new vCenter

Resolved
Service affected: VMware CCR DC
Start: 26 Oct 2017, 1:00 PM
End: 26 Oct 2017, 3:30 PM
Login to request notification
Relocate CCR ESXi hosts from current Windows Server based vCenter to new Appliance based vCenter.

ITS Infrastructure services will be carrying out changes to repoint ESXi hosts to new vCenter appliance within the legacy DC vCenter at CCR.

How does this impact you?

During the scheduled change, console access to virtual machines within the affected vCenter will be unavailable. RDP/SSH etc will still be accessible. We do not expect any outages to virtual machines residing on our infrastructure.

As we repoint hosts from each vCenter you will no longer be able to access your Virtual machines via the old vCenter servers -

https://uqvcprn01.soe.uq.edu.au/vsphere-client (Web Client) or
https://vswca.soe.uq.edu.au/ui/ (HTML5 vSphere client)

Instead, you will be able to access your Virtual machines via,

https://prn-vcenter.its.uq.edu.au (Web Client) or
https://h5vswca.compute.dc.uq.edu.au/ui (HTML5 vSphere client)

We recommend searching for the name of the VM to quickly find it.

Once these changes are completed for all legacy vCenters, all virtual infrastructure (Legacy and NextGen) will be available via a single pane of glass via urls,
https://prn-vcenter.its.uq.edu.au/vsphere-client
https://ccr-vcenter.its.uq.edu.au/vsphere-client
https://h5vswca.compute.dc.uq.edu.au/ui (HTML5 vSphere client)

Resolution: 26 Oct 2017, 3:30 PM
Automatic resolution.

Change mail routing to use new mail security gateway for a number of production domains

Resolved
Service affected: Mail Routing
Start: 26 Oct 2017, 11:00 AM
End: 26 Oct 2017, 6:00 PM
Login to request notification
The following production domains will have their mail routing updated such that they specify a new mail security gateway as the MTA in their MX records:

education.uq.edu.au
languages-cultures.uq.edu.au
pod.uq.edu.au
printondemand.com.au
confucius.uq.edu.au
Resolution: 26 Oct 2017, 6:00 PM
Automatic resolution.

Enable deny rule for block 130.102.16.0/21

Resolved
Service affected: Firewalls
Start: 25 Oct 2017, 7:00 AM
End: 25 Oct 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.16.0 to 130.102.31.255 that do not have an existing firewall rule
Resolution: 25 Oct 2017, 7:05 AM
Automatic resolution.

Eduroam outage in QLD Health Hospitals

Resolved
Service affected: Wireless Network
Start: 23 Oct 2017, 8:00 AM
End: 23 Oct 2017, 12:03 PM
Login to request notification
QLD Health and ITS are investigating on the issue
Resolution: 23 Oct 2017, 12:03 PM
Issue has been resolved and connectivity has returned.

Enable deny rule for block 130.102.232.0/21

Resolved
Service affected: Firewalls
Start: 23 Oct 2017, 7:00 AM
End: 23 Oct 2017, 7:05 AM
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Firewall will block IP addresses 130.102.232.0 to 130.102.247.255 that do not have an existing firewall rule
Resolution: 23 Oct 2017, 7:05 AM
Automatic resolution.

AWS Direct Connect maintenance

Resolved
Service affected: Amazon Web Services - Direct Connect
Start: 21 Oct 2017, 8:00 AM
End: 21 Oct 2017, 4:00 PM
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One of the redundant AWS Direct Connect links will be down for third party maintenance on the 21st October between 8am and 4pm.

During this time, the service will be in a hazardous state with no redundancy. Some packet loss may occur when the link is brought down due to route convergence delay.
Resolution: 21 Oct 2017, 4:00 PM
Automatic resolution.

Switchover Patched Databases Back to Crackle

Resolved
Service affected: Oracle Tier 1 DB Hosting
Start: 21 Oct 2017, 6:00 AM
End: 21 Oct 2017, 8:00 AM
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Switchover Patched Databases Back to Crackle

(approx. 5 minute minor disruption per database during switchover from Prentice to GPN)
Resolution: 21 Oct 2017, 8:00 AM
Automatic resolution.

Upgrade NGDC Firewalls

Resolved
Service affected: Firewalls
Start: 20 Oct 2017, 7:00 AM
End: 20 Oct 2017, 9:00 AM
Login to request notification
Upgrade Palo Alto Hardware and Global Protect Client
Resolution: 20 Oct 2017, 9:00 AM
Automatic resolution.

Change mail routing to use cloud security gateway for a number of production domains

Resolved
Service affected: Mail Routing
Start: 19 Oct 2017, 3:00 PM
End: 19 Oct 2017, 6:00 PM
Login to request notification
The following production domains will have their mail routing updated such that they specify a new cloud security gateway service as the MTA in their MX records:

lists.uq.edu.au
pf.uq.edu.au
arts.uq.edu.au
Resolution: 19 Oct 2017, 6:00 PM
Automatic resolution.

Graduate School Processes experiencing issues

Resolved
Service affected: Unitask
Start: 19 Oct 2017, 11:26 AM
End: 19 Oct 2017, 12:06 PM
Login to request notification
A recent change in the organisational structure for Graduate School caused issues in Unitask.
Tasks associated with the Graduate School processes are not being assigned to the appropriate staff member.
We are currently investigating a solution.
Resolution: 19 Oct 2017, 12:06 PM
Graduate School processes are assigned correctly to the staff. Some parameters where changed in the affected processes and the tasks were replayed.

Indooroopilly Mine Data and Phone network outage

Resolved
Service affected: Building Networks
Start: 19 Oct 2017, 10:10 AM
End: 19 Oct 2017, 11:55 AM
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A power outage to network and phone equipment onsite is causing an outage to these services.
Resolution: 19 Oct 2017, 11:55 AM
Power restored to phone and data networks. Services have recovered
Resolution: 19 Oct 2017, 1:15 PM
Power restored to phone and data networks. Services have recovered

Checkbox Survey System Update

Resolved
Service affected: Checkbox
Start: 18 Oct 2017, 7:00 PM
End: 18 Oct 2017, 7:30 PM
Login to request notification
The Checkbox survey system will be updated to the latest version.
Resolution: 18 Oct 2017, 7:30 PM
Automatic resolution.

Enable deny rule for block 130.102.224.0/21

Resolved
Service affected: Firewalls
Start: 18 Oct 2017, 7:00 AM
End: 18 Oct 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.224.0 to 130.102.31.255 that do not have an existing firewall rule
Resolution: 18 Oct 2017, 7:05 AM
Automatic resolution.

Enable deny rule for block 130.102.216.0/21

Resolved
Service affected: Firewalls
Start: 16 Oct 2017, 7:00 AM
End: 16 Oct 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.216.0 to 130.102.223.255 that do not have an existing firewall rule
Resolution: 16 Oct 2017, 7:05 AM
Automatic resolution.

Exadata Platinum patching - crackle-cluster (Exclude SI-net Prod)

Resolved
Service affected: Oracle Tier 1 DB Hosting
Start: 15 Oct 2017, 11:00 AM
End: 15 Oct 2017, 11:00 PM
Login to request notification
Patch the GPN Exadata with the July 2017 Bundle Patch
Resolution: 15 Oct 2017, 11:00 PM
Automatic resolution.

Blackboard Database Maintenance

Resolved
Service affected: Blackboard
Start: 15 Oct 2017, 8:00 AM
End: 15 Oct 2017, 9:00 AM
Login to request notification
The Learn.UQ Blackboard database will be undergoing maintenance operations on Sunday 15 October between 8:00am and 9:00am. The service will be unavailable during this period. Maintenance is required to ensure reliable and secure operation of systems. We apologise for the inconvenience this may cause.
Resolution: 15 Oct 2017, 9:00 AM
Automatic resolution.

Switchover Databases to snap-cluster and apply July 2017 patch bundle (Exclude SI-net Prod)

Resolved
Service affected: Oracle Tier 1 DB Hosting
Start: 15 Oct 2017, 8:00 AM
End: 15 Oct 2017, 11:00 AM
Login to request notification
Switchover Databases to Snap and Apply July 2017 Patch Bundle

approx. 5 minute minor disruption per database during switchover from GPN to Prentice (Si-net Prod excluded)
Resolution: 15 Oct 2017, 11:00 AM
Automatic resolution.

Central Exchange Mail Services - OS Patching

Resolved
Service affected: Exchange Mail and Calendaring
Start: 14 Oct 2017, 9:00 AM
End: 14 Oct 2017, 12:00 PM
Login to request notification
As part of ongoing and proactive maintenance, some Exchange services will experience brief service interruptions.

Some Central Exchange users may experience small, intermittent interruptions to their mail and calendaring services during the scheduled maintenance window.

ITS apologises for any inconveniences that this may cause.

This continual, proactive work being undertaken is to provide an ongoing high level of Exchange Mail service availability to the University community.
Resolution: 14 Oct 2017, 12:00 PM
Automatic resolution.

SQL 2014 Clustered Database Services - OS Patching

Resolved
Service affected: SQL 2014 Clustered Database Hosting
Start: 14 Oct 2017, 9:00 AM
End: 14 Oct 2017, 12:00 PM
Login to request notification
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 14 Oct 2017, 12:00 PM
Automatic resolution.

Switchover SI-net production Databases to Snap

Resolved
Service affected: SI-net
Start: 13 Oct 2017, 6:00 AM
End: 13 Oct 2017, 6:15 AM
Login to request notification
Relocate SI-net production databases to snap-cluster in preparation for crackle-cluster patching.
Resolution: 13 Oct 2017, 6:15 AM
Automatic resolution.

Change mail routing to use cloud-hosted mail filtering service for its.uq.edu.au

Resolved
Service affected: Mail Routing
Start: 12 Oct 2017, 3:00 PM
End: 12 Oct 2017, 6:00 PM
Login to request notification
The production domain its.uq.edu.au will have its mail routing updated such that it specifies a cloud-hosted mail filtering service as the MTA in its MX records.

No impact on mail routing for the its.uq.edu.au domain is expected.
Resolution: 12 Oct 2017, 6:00 PM
Automatic resolution.

UQ ssid connectivity issues

Resolved
Service affected: Wireless Network
Start: 12 Oct 2017, 8:30 AM
End: 12 Oct 2017, 10:20 AM
Login to request notification
Some users may have difficulties logging into the UQ wireless SSID. We understand Eduroam is not affected.
Resolution: 12 Oct 2017, 10:20 AM
UQ-SSID back to normal. Users were set to incorrect VLAN and IP pool exhausted.
Resolution: 12 Oct 2017, 10:20 AM
Automatic resolution.

Airport Reception Database Migration

Resolved
Service affected: Airport Reception Database
Start: 11 Oct 2017, 9:00 AM
End: 11 Oct 2017, 11:30 AM
Login to request notification
The Airport Reception Database will be migrated to Amazon Web Services
Resolution: 11 Oct 2017, 11:30 AM
Airport Reception Database is now migrated successfully.

Enable deny rule for block 130.102.200.0/21

Resolved
Service affected: Firewalls
Start: 11 Oct 2017, 7:00 AM
End: 11 Oct 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.200.0 to 130.102.207.255 that do not have an existing firewall rule
Resolution: 11 Oct 2017, 7:05 AM
Automatic resolution.

MED and HABS Ricoh follow me printing currently unavailable

Resolved
Service affected: Faculty Printing
Start: 10 Oct 2017, 1:46 PM
End: 11 Oct 2017, 1:51 PM
Login to request notification
Dear Faculty Staff and Students

Customer have reported problems with uq-print01 virtual Qs printers HABS-Ricoh and MED-Ricoh not releasing print jobs.

ITS are currently investigating
Resolution: 11 Oct 2017, 1:51 PM
Printing access has been restored for customers unable to print to HABS-Rcioh and Med-Ricoh

Enable deny rule for block 130.102.192.0/21

Resolved
Service affected: Firewalls
Start: 9 Oct 2017, 7:00 AM
End: 9 Oct 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.192.0 to 130.102.199.255 that do not have an existing firewall rule
Resolution: 9 Oct 2017, 7:05 AM
Automatic resolution.

Install Windows Patches - Commvault Servers

Resolved
Service affected: Backup
Start: 5 Oct 2017, 9:00 AM
End: 5 Oct 2017, 12:00 PM
Login to request notification
Install latest windows patches on Commserve and Media Agents
Resolution: 5 Oct 2017, 12:00 PM
Change Complete

Enable deny rule for block 130.102.176.0/21

Resolved
Service affected: Firewalls
Start: 4 Oct 2017, 7:00 AM
End: 4 Oct 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.176.0 to 130.102.183.255 that do not have an existing firewall rule
Resolution: 4 Oct 2017, 7:05 AM
Automatic resolution.

Enable deny rule for block 130.102.152.0/21

Resolved
Service affected: Firewalls
Start: 2 Oct 2017, 7:00 AM
End: 2 Oct 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.152.0 to 130.102.159.255 that do not have an existing firewall rule
Resolution: 2 Oct 2017, 7:05 AM
Automatic resolution.

Aurion and MyAurion not available

Resolved
Service affected: Aurion
Start: 30 Sep 2017, 7:00 AM
End: 30 Sep 2017, 12:00 PM
Login to request notification
Aurion and MyAurion will be unavailable during system maintenance.
Resolution: 30 Sep 2017, 12:00 PM
Upgrade completed successfully

ITS JIRA Unavailable

Resolved
Service affected: ITS Jira
Start: 29 Sep 2017, 8:34 AM
End: 29 Sep 2017, 8:45 AM
Login to request notification
jira.its.uq.edu.au is current unavailable. ITS technicians are investigating.
Resolution: 29 Sep 2017, 8:45 AM
jira.its.uq.edu.au is now available again. Root cause analysis is still underway. ITS apologies for any inconvenience caused.

Password change webpage unavailable

Resolved
Service affected: Password Change Page
Start: 28 Sep 2017, 3:00 PM
End: 28 Sep 2017, 3:47 PM
Login to request notification
Password changing via the webpage

https://www.uq.edu.au/password/

is currently unavailable. This is due to a problem with the kerberos password infrastructure. ITS staff are currently working to resolve the problem.
Resolution: 28 Sep 2017, 3:47 PM
The password change page is available again. ITS apologises for any inconvenience.

VM migration to Nutanix clusters - run 2

Resolved
Service affected: VMware NextGEN PRN DC
Start: 28 Sep 2017, 7:30 AM
End: 29 Sep 2017, 12:00 PM
Login to request notification
Scripted Migration of all hosted Virtual machines from current (legacy Infrastructure) ESXi hosts to nutanix clusters.
Resolution: 29 Sep 2017, 12:00 PM
Automatic resolution.

Deployment of new process for Student & Finance Administration

Resolved
Service affected: Unitask
Start: 27 Sep 2017, 8:30 AM
End: 27 Sep 2017, 9:00 AM
Login to request notification
A process for Student & Finance Administration will be deployed.
No impact is expected to Unitask users.
Resolution: 27 Sep 2017, 9:00 AM
Automatic resolution.

Enable deny rule for block 130.102.136.0/21

Resolved
Service affected: Firewalls
Start: 27 Sep 2017, 7:00 AM
End: 27 Sep 2017, 7:00 AM
Login to request notification
Firewall will block IP addresses 130.102.136.0 to 130.102.143.255 that do not have an existing firewall rule
Resolution: 27 Sep 2017, 7:00 AM
Automatic resolution.

NextGen vCenter unavailable

Resolved
Service affected: VMware NextGEN CCR DC
Start: 26 Sep 2017, 12:21 PM
End: 26 Sep 2017, 1:21 PM
Login to request notification
An unknown issue is affecting the CCR NextGen VMWare environment. The issue is being investigated.
Resolution: 26 Sep 2017, 1:21 PM
Automatic resolution.

MyAurion intermittent

Resolved
Service affected: MyAurion
Start: 25 Sep 2017, 3:31 PM
End: 25 Sep 2017, 4:10 PM
Login to request notification
Intermittent issues with MyAurion
Resolution: 25 Sep 2017, 4:10 PM
Issue identified and resolved

Enable deny rule for block 130.102.104.0/21

Resolved
Service affected: Firewalls
Start: 25 Sep 2017, 7:00 AM
End: 25 Sep 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.104.0 to 130.102.11.255 that do not have an existing firewall rule
Resolution: 25 Sep 2017, 7:05 AM
Automatic resolution.

Lecture Recordings Unavailable

Resolved
Service affected: Echo360 Servers
Start: 25 Sep 2017, 12:00 AM
End: 25 Sep 2017, 1:14 PM
Login to request notification
Viewing of lecture recordings is currently unavailable, ITS are working to get this resolved.
Resolution: 25 Sep 2017, 1:14 PM
Lecture recordings are now viewable again. The issue was caused by an expired certificate for content.recordings.uq.edu.au

Blackboard file serving database

Resolved
Service affected: Blackboard
Start: 24 Sep 2017, 5:00 PM
End: 24 Sep 2017, 9:00 PM
Login to request notification
Blackboard is currently having issues with its file serving database.
This is having a performance impact on the service.
ITS technicians are investigating
Resolution: 24 Sep 2017, 9:00 PM
Issues with Blackboards file serving database have been resolved. The problem appears to have been caused by the application exhausting the connection pool. The root cause of this is still being investigated.

Exadata Platinum patching - snap-cluster

Resolved
Service affected: Oracle Tier 1 DB Hosting
Start: 24 Sep 2017, 8:00 AM
End: 24 Sep 2017, 8:00 PM
Login to request notification
Exadata Platinum patching - snap-cluster
Resolution: 24 Sep 2017, 8:00 PM
Automatic resolution.

Hazardous Works: Blackboard Database Maintenance

Resolved
Service affected: Blackboard
Start: 24 Sep 2017, 6:00 AM
End: 24 Sep 2017, 6:30 AM
Login to request notification
The Learn.UQ Blackboard system will be undergoing maintenance operations on Sunday 24th September between 6:00am and 6:30am. There may be very minor service interruptions during this period. Maintenance is required to ensure reliable and secure operation of systems. We apologise for the inconvenience this may cause.
Resolution: 24 Sep 2017, 6:30 AM
Automatic resolution.

Switchover Databases to GP Norths Exadata

Resolved
Service affected: Oracle Tier 1 DB Hosting
Start: 24 Sep 2017, 6:00 AM
End: 24 Sep 2017, 8:00 AM
Login to request notification
Switchover Databases to GP Norths Exadata (crackle-cluster) to allow for the patching of Prentices Exadata (snap-cluster)
Resolution: 24 Sep 2017, 8:00 AM
Automatic resolution.

Echo360 Maintenance

Resolved
Service affected: Echo360 Servers
Start: 23 Sep 2017, 6:00 AM
End: 23 Sep 2017, 6:30 AM
Login to request notification
Echo360 will be unavailable due to application changes to maintain security. Lecture recordings will be unavailable during this period. Recordings of new lectures will still record and will be processed after the outage.
Resolution: 23 Sep 2017, 6:30 AM
Echo360 maintenance has been completed ahead of schedule.

Upgrade of CMAN1 and CLOUD-CMAN to 12c Release 2

Resolved
Service affected: Oracle Connection Manager
Start: 19 Sep 2017, 6:00 PM
End: 19 Sep 2017, 6:15 PM
Login to request notification
Upgrade of Oracle Connection Managers CMAN1 and CLOUD-CMAN to 12c Release 2
Resolution: 19 Sep 2017, 6:15 PM
Automatic resolution.

Mail server maintenance

Resolved
Service affected: Mail Routing
Start: 19 Sep 2017, 2:30 PM
End: 19 Sep 2017, 4:30 PM
Login to request notification
One UQ mail gateway server will be taken offline to replace faulty hardware. No outage to UQ mail routing is expected.
Resolution: 19 Sep 2017, 4:30 PM
The maintenance has been completed, and the mail routing service is operating normally.
Resolution: 19 Sep 2017, 4:30 PM
Automatic resolution.
Resolution: 19 Sep 2017, 4:30 PM
Automatic resolution.

Email and SI-net logins MyUQ for Students are currently experiencing intermittent issues

Resolved
Service affected: new myUQ for Students
Start: 19 Sep 2017, 2:00 PM
End: 19 Sep 2017, 4:04 PM
Login to request notification
The Email and SI-net logins on MyUQ for Students are currently experiencing intermittent issues.

ITS staff are investigating.
Resolution: 19 Sep 2017, 4:04 PM
The Email and SI-net logins on MyUQ for Students recovered and the system has been stable since the problem was resolved.

Pinjarra: Carrier fault impacting inbound PABX calls

Resolved
Service affected: PABX Voice Services
Start: 18 Sep 2017, 4:30 PM
End: 20 Sep 2017, 6:00 PM
Login to request notification
Carrier fault reported impacting inbound calls only to the Pinjarra site.

Ranges impacted: 07 3365 5600 - 07 3365 5799 and 07 3346 5600 - 07 3346 5799

Call will be redirected to UQ operator to transfer calls.
Resolution: 20 Sep 2017, 6:00 PM
Carrier resolved fibre fault.

Enable deny rule for block 130.102.8.0/21

Resolved
Service affected: Firewalls
Start: 18 Sep 2017, 7:00 AM
End: 18 Sep 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.8.0 to 130.102.15.255 that do not have an existing firewall rule
Resolution: 18 Sep 2017, 7:05 AM
Automatic resolution.

Central Exchange Mail Services - OS Patching

Resolved
Service affected: Exchange Mail and Calendaring
Start: 16 Sep 2017, 9:00 AM
End: 16 Sep 2017, 1:00 PM
Login to request notification
As part of ongoing and proactive maintenance, some Exchange services will experience brief service interruptions.

Some Central Exchange users may experience small, intermittent interruptions to their mail and calendaring services during the scheduled maintenance window.

ITS apologises for any inconveniences that this may cause.

This continual, proactive work being undertaken is to provide an ongoing high level of Exchange Mail service availability to the University community.
Resolution: 16 Sep 2017, 1:00 PM
Automatic resolution.

SQL 2014 Clustered Database Services - OS Patching

Resolved
Service affected: SQL 2014 Clustered Database Hosting
Start: 16 Sep 2017, 9:00 AM
End: 16 Sep 2017, 1:00 PM
Login to request notification
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 16 Sep 2017, 1:00 PM
Automatic resolution.

IpAlloc Database unavailable during maintenance

Resolved
Service affected: IpAlloc VPN IP allocation
Start: 16 Sep 2017, 8:00 AM
End: 16 Sep 2017, 9:30 AM
Login to request notification
Shutdown IpAlloc database during ZFS maintenance
Resolution: 16 Sep 2017, 9:30 AM
Automatic resolution.

ZFS Appliances Reboot

Resolved
Service affected: Oracle Tier 3 DB Hosting
Start: 16 Sep 2017, 8:00 AM
End: 16 Sep 2017, 9:30 AM
Login to request notification
ZFS Appliances Reboot
Resolution: 16 Sep 2017, 9:30 AM
Automatic resolution.

Deployment of new version of Grad School processes

Resolved
Service affected: Unitask
Start: 14 Sep 2017, 3:00 PM
End: 14 Sep 2017, 3:30 PM
Login to request notification
A new version of Grad School processes are going to be deployed.
No impact is expected to Unitask users.
Resolution: 14 Sep 2017, 3:30 PM
Automatic resolution.

Authentication to ITS-nas01 failing

Resolved
Service affected: Tier 3 HNAS File Storage
Start: 14 Sep 2017, 8:30 AM
End: 14 Sep 2017, 9:57 AM
Login to request notification
This morning at 8:30am, Authentication to the its-nas01.storage.uq.edu.au shares started failing.

Authentication to other fileservers such as ca-nas01 is unaffected.



Resolution: 14 Sep 2017, 9:57 AM
It appears that a domain controller was online however not processing authentication requests properly. Once this Domain controller was rebooted, Authentication services were restored.

Maintenance of Unitask

Resolved
Service affected: Unitask
Start: 13 Sep 2017, 11:15 AM
End: 13 Sep 2017, 11:45 AM
Login to request notification
The production environment will be patched to increase the number of processes that can be deployed at a given time.
Resolution: 13 Sep 2017, 11:45 AM
Automatic resolution.

Enable deny rule for block 130.102.88.0/21

Resolved
Service affected: Firewalls
Start: 13 Sep 2017, 7:00 AM
End: 13 Sep 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.88.0 to 130.102.95.255 that do not have an existing firewall rule
Resolution: 13 Sep 2017, 7:05 AM
Automatic resolution.

Restart of Exchange Client Access Servers

Resolved
Service affected: Exchange Mail and Calendaring
Start: 12 Sep 2017, 10:00 PM
End: 12 Sep 2017, 10:30 PM
Login to request notification
To allow investigation of an underlying issue, a restart of the Client Access servers is required.

These servers are load balanced. However, some Central Exchange users may experience small, intermittent interruptions to their mail and calendaring services during this window.

ITS apologises for any inconveniences that this may cause.
Resolution: 12 Sep 2017, 10:30 PM
Automatic resolution.

Update Drupal CMS to release v1.51.0

Resolved
Service affected: CMS - ITS Drupal
Start: 12 Sep 2017, 8:00 AM
End: 13 Sep 2017, 4:00 PM
Login to request notification
The following updates will affect live sites, stage sites and sandbox sites using the Standard and Legacy templates.

Improvements:
* Remove crawl delay and disallow: misc in robots.txt for existing sites.
* Improved messages for File Replace in CKFinder.
* Added autocomplete=off attribute to core Drupal login field.

Bug fixes:
* Fixed bug where replacing a file within a sub-folder would not replace the file but would upload the replacement file as a new file in the root directory.

Technical upgrades under the hood:

* Updated colorbox from 2.10 to 2.13.
* Updated entityreference from 1.1 to 1.5.
* Updated views from 3.15 to 3.17.
* Added service_container module.
* Added token_filter module.
* Add uq_eloqua as a dependency of uq environment
* Patched google_tag.
Resolution: 13 Sep 2017, 4:00 PM
Automatic resolution.

Central Exchange Mail Services - Underlying System Investigation

Resolved
Service affected: Exchange Mail and Calendaring
Start: 11 Sep 2017, 6:00 PM
End: 11 Sep 2017, 6:30 PM
Login to request notification
To allow the investigation of the underlying system, a failover of all mailbox users to the standby nodes is required.

Some Central Exchange users may experience small, intermittent interruptions to their mail and calendaring services during the scheduled window.

ITS apologises for any inconveniences that this may cause.
Resolution: 11 Sep 2017, 6:30 PM
Automatic resolution.

Enable deny rule for block 130.102.80.0/21

Resolved
Service affected: Firewalls
Start: 11 Sep 2017, 7:00 AM
End: 11 Sep 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.80.0 to 130.102.87.255 that do not have an existing firewall rule
Resolution: 11 Sep 2017, 7:05 AM
Automatic resolution.

Enable deny rule for block 130.102.24.0/21

Resolved
Service affected: Firewalls
Start: 8 Sep 2017, 7:00 AM
End: 8 Sep 2017, 7:05 AM
Login to request notification
Firewall will block IP addresses 130.102.24.0 to 130.102.31.255 that do not have an existing firewall rule
Resolution: 8 Sep 2017, 7:05 AM
Automatic resolution.