Forgot Your Password?

  • Call the ITS Service Desk on (07) 33656000
  • Call or visit AskUs service points at UQ Library,
  • Email help@its.uq.edu.au from a personal email account. Please include your Student Number, Username and Photo ID (Drivers License or Passport, not Student ID)

How to Change Your Current Password

If you currently know your password and would like to change it, please view the Password Change Page and follow the instructions.

Set a Security Question on Your Account

You can set or update your UQ Security Question on the Security Question Settings page.