The IT Governance Organisational Chart

The IT Governance team supports the Chief Information Officer to monitor, evaluate and govern IT delivery to the University of Queensland.

The IT Governance team

The objectives of the IT Governance team are:

  • Ensure alignment of Information Technology with the needs and strategic direction of the University
  • Provide IT architecture guidelines that inform the delivery of solutions University-wide while supporting innovation and research
  • Identify and support initiatives that increase the efficiency of both IT operations and University operations
  • Evaluate and manage risk appropriately through quality controls and processes
  • Document and manage the Information Technology initiatives and their benefits to stakeholders

The Strategic Information Technology Council (formerly SIMC) has endorsed the IT Governance Framework for functional accountability of IT.

IT Governance Framework

Level 4, Prentice Building (42)
St Lucia 4072


Associate Director IT Governance

The Associate Director IT Governance is responsible for leadership of the IT Governance team, providing operational guidance to the team under its authority as well as executive support to IT governance structures and IT architects supporting the CIO, and is the principal contact for the provision of corporate services to the ITS Division. The Associate Director IT Governance is also responsible for engaging closely with vendors and driving positive procurement outcomes.

Category Management

IT Category Management provides an IT purchasing and procurement approach that drives value for UQ, responds to the UQ community’s expectations and supports the IT Strategy.

This involves providing a framework for purchasing and procurement of IT products and services and maintaining the purchasing and procurement lifecycle for IT, as well as establishing supply arrangements for commonly purchased items.

The Category Management Team provide information about the available supply arrangements for different types of IT products and services, advice in relation to meeting custom requirements, and assistance in going to market for significant procurements.


Change and Communications

The Change and Communications Specialist is responsible for effective communications between ITS and its stakeholders, developing collateral for the Division and maintaining a framework for communication. This role also supports the CIO and the management team with the change management program that affects all ICT professionals in UQ.

To find out more about change and communications in ITS, along with useful resources click the button below.

Change and Communications

Continuous Improvement

The Continuous Improvement Specialist is responsible for implementing a LEAN program in the Division and supporting the management team in their use of LEAN methodologies. The Continuous Improvement Specialist facilitates and train others to improve their understanding in continuous improvement. Working closely with the Reporting Analyst, the CI Specialist is responsible for quantifying and communicating improvements to the executive and stakeholders.

Contract Management

The Contract Manager administers a contracts register to improve the visibility and understanding of ICT contracts. This includes redefining the process for contract set up, performance evaluations and planned close out that will allow managers to manage and proactively achieve better value.


IT Architecture

Architecture capability within the IT Governance Team is designed to ensure consistency across UQ and to make IT easier to deliver and manage.

To find out more about IT Architecture, along with useful resources click the button below.

IT Architecture at UQ

Portfolio Management

The Portfolio Manager is responsible for ensuring the CIO has line of sight of all IT projects across UQ, that these are aligned to strategy and have appropriate project governance. The Portfolio Manager also supports the ITS Senior Management Team in drafting complex reports designed for both internal and external audiences.


The Reporting Analyst is responsible for identifying and measuring critical KPIs to enable the CIO to evaluate, direct and monitor IT Management. The Reporting Analyst is the key contact in annual benchmarking activities.

Strategy Policy and Assurance

The Strategy Policy and Assurance Officer supports the Associate Director, IT Governance in creating and maintaining governance frameworks to enable the CIO to monitor, evaluate and direct IT Management.

The Strategy, Policy and Assurance Officer assesses UQ’s adherence to IT related policies and frameworks, identifying areas where adherence could be improved and working with colleagues within ITS to identify strategies and activities to improve performance.