Virtual Desktop Service FAQ
UQ's Virtual Desktop Infrastructure (VDI) system virtualises desktops, and then delivers that user experience centrally. Instead of users storing their OS, desktop personality and data on individual laptops or desktops, VDI enables desktop data to run centrally on servers maintained by IT admins, and just accessed locally via a traditional PC. the following list includes frequently asked questions about this service.
My web launcher will not run the machine?
Please ensure you have logged into: https://web.vdi.uq.edu.au and that you are selecting the ‘UQ staff HTML5’ machine.
The vWorkspace app will not let me connect?
Please ensure that the credentials you have entered, for the VDI to connect with, are correct. The system is case sensitive.
Do I need the VPN connected in order to use this service remotely?
No, this service does not rely on the VPN to connect; you will just need a stable internet connection at your location.
Is the VDI available for my operating system?
The vWorkspace application has not been developed for every type of operating system. All of the tested and available clients are listed here.
I plugged in a USB device, but the VDI is not reading it?
Please close the current machine you are working on, ensuring all work is currently saved/backed up. Then, re-insert the USB device and re-load your machine in the app portal. You should now be able to see your USB device.
Is the VDI service secure?
Yes! The VDI is completely based on existing UQ network infrastructure, so all of your data is stored on UQ (unless you choose to save to a USB device, of course) servers. The VDI machines also feature a pre-installed Anti-Virus system and firewall for secure web browsing.
Can I access my shared drives on the VDI?
Yes! Infact, because you log into the service using your UQ credentials, this then applies the same account settings as if you were on campus, so any drives you have access to should be automatically mapped under my computer.