ITS supports the learning, discovery, and engagement activities and goal of over 46,000 students, 7,000 academic and general staff, and 7,000 users in the wider community.

ITS is a division of The University of Queensland that manages core networks and IT infrastructure for the whole University. Internet access to the National Research and Education Network (NREN), which connects most universities and CSIRO in Queensland, is managed by ITS on behalf of the Queensland Regional Network Organisation (QRNO). Many of UQ's largest servers are also operated by ITS.

Within ITS is the internationally recognised network security group AusCERT, which provides Internet security services throughout Australia and New Zealand. Its clients include universities in Australia and New Zealand, many banks, ISPs and government departments at federal, state and local levels.

In addition to providing direct services to over 60,000 users, ITS has a large number of service level agreements covering desktop system support, server administration, network support and audio-visual services delivery throughout the University.

ITS administers UQ's extensive telephone network, which includes over 11,500 fixed lines and cordless, wireless and fax connections. A central switchboard also operates at the St Lucia campus.

ITS offers videoconferencing, maintains audio-visual services for all centrally controlled lecture theatres and offers a range of audio-visual equipment hire services.